NUVI Reviews & Product Details

Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

Seller

Reputation

Discussions

NUVI Community

Languages Supported

Arabic, German, English, French, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Nuvi G2

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

16 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 134 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

NUVI Integrations

(5)

Integration information sourced from real user reviews.

NUVI Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is NUVI, and what problem is it built to solve?

NUVI is used for social listening and social media management, helping teams monitor online conversations about their brands and campaigns. Its visual analytics and reports help users understand trends and communicate what they find.

What languages does NUVI support?

NUVI supports 19 languages, including Arabic, Chinese (Simplified), Dutch, English, French, and others.

What company sizes and industries is NUVI the best fit for?

NUVI’s strongest fit is with small-business and mid-market teams, particularly those working in marketing, advertising, and communications. The clearest company-size and industry clusters are:

Small businesses: A prominent group among positively rated users.
Mid-market organizations: Also well represented among positively rated users.
Marketing and advertising: A frequent use context for monitoring campaigns, brands, and competitors.
Public relations and communications: A strong fit for client reporting, media monitoring, and campaign analysis.
Non-profit organizations: Users apply it to track events, audiences, and public conversations.

How long does it take to implement NUVI across a team?

NUVI implementations most often reach go-live within a month, with some teams getting started in less than a day and others taking longer. The reported implementation ranges include:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Also reported
6–12 months	Occasionally reported

What customer support options does NUVI provide, and how do users find the overall support experience?

NUVI support is available through direct and self-service options, including email/help desk, chat, and phone support. The experience is often described as responsive and helpful, especially when account representatives assist with monitor setup, training, and troubleshooting; some users have also experienced slow or unsatisfactory responses.

What is the experience like for teams switching to NUVI from another tool?

Switching to NUVI has been driven by the need for stronger social listening, clearer analytics, easier reporting, or more responsive support than teams experienced with other tools. Users have compared it with platforms such as Hootsuite, Radian6/Social Studio, Brandwatch, and Sysomos, and describe gaining more visual reporting, deeper monitoring, or a simpler workflow; others still found gaps in data coverage or functionality that affected the transition.

What features or capabilities could make NUVI even more useful?

The most useful improvements would make NUVI’s data coverage, reporting, and day-to-day workflows more complete. Users’ requested enhancements include:

Broader channel coverage: Expand access to social data, including LinkedIn and richer Facebook, Instagram, and YouTube insights.
More complete reporting and analytics: Add missing channel metrics, clearer summaries, and more flexible data exports.
More precise monitoring: Improve search and filtering so monitors capture relevant mentions and sentiment more accurately.
Smoother publishing and collaboration: Make scheduling, engagement, and shared content calendars easier for teams to manage.

G2 reviews are authentic and verified.

Here's how.

Stefano C.

Analytics Director

Internet

Mid-Market (51-1000 emp.)

9/5/2017

"Really good for show off and graphic"

3/5

What do you like best about NUVI?

Graphic, useful for rapid presentation and data (Twitter, Instagram and some blogs) Review collected by and hosted on G2.com.

What do you dislike about NUVI?

Not a magnificent crawler. it works good on TW and IG (less then TW) and some blogs. Review collected by and hosted on G2.com.

Tarron A.

Senior Digital Marketig Strategist

Marketing and Advertising

Small-Business (50 or fewer emp.)

2/7/2017

"Great Tool with Great Experience"

5/5

What do you like best about NUVI?

I’ve had the pleasure of working with Sydney & her team the last 2 years and couldn’t be more happy with their knowledge and customer service. What I like best is the capability that the AI has. It becomes smarter over time allowing for more accurate social listening data. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

There isn't anything that I don't like. My account team has been very helpful from day 1. I'm pretty good at learning the ends & outs of software so learning to use the system was pretty straight forward. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

Check out Nuvi. It integrates with Facebook, Twitter, Google+, Linkedin as well as many more. The social monitoring AI is very slick, and keeps it easy to keep track of all your engagements (Social Monitoring) throughout Social Media. Not only that, it has the ability to post, schedule your social media content from inside its dashboard. Give them a call and see for yourself. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

Social monitoring, reputation management with audience insights. This is a data machine if used correctly. The data it provides over time will allow you to optimize your social media strategy. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/30/2017

"Great publishing and analytics features"

4/5

What do you like best about NUVI?

I oversee 70 different Facebook pages and this program allows me to post to my accounts easily, and allows me to track the results of those posts on a daily, weekly, or monthly basis. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

It offers capabilities that I don't or would ever use, so I tend to pay for unnecessary features. Review collected by and hosted on G2.com.

Anders P.

Brand & PR Manager

Consumer Goods

Mid-Market (51-1000 emp.)

4/25/2017

"GREAT FOR LISTENING, NOT BUILT FOR ENGAGING"

3.5/5

What do you like best about NUVI?

NUVI provides a great platform for listening. If you need/want to track any mentions of your brand, competitors, or industry terms across the web, NUVI can find it. The reports also look great and are easy to send out to your team to see results from your efforts. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

There's not an easy way to take action on mentions that come in and lacks on the engagement factor. Replying to comments and messages would often take us out of the NUVI platform and take extra time to reply/engage. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

Make sure you're committed. The minimum commitment is one year. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

Tracking mentions across channels to see reach and impressions of the brand. We found instances where the brand was talked about more in cities that we had recently been in for an event. Brand mentions/followers were also higher in those cities/states where we had had a physical presence. This helped confirm with data that what we were doing was making a positive impact on the brand. Review collected by and hosted on G2.com.

Verified User in Government Relations

Enterprise (> 1000 emp.)

11/6/2017

"NUVI Services"

5/5

What do you like best about NUVI?

I love that Nuvi offers many excellent features. We initially used it for listening/monitoring but now are using more of its functionality. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

You cannot indicate words and phrases as negative in the setup. This results in inaccurate reading and I have to spend a lot of time to manually change negative mentions to neutral or positive. Review collected by and hosted on G2.com.

Verified User in Publishing

Small-Business (50 or fewer emp.)

5/22/2017

"Terrible Interface. Hard to Read"

0.5/5

What do you like best about NUVI?

Did like the influencer feature. However, I only used NUVI for a year. Of that contract I only used 5-10 times because every time I logged into the software, the interface was hard to read and the items it was found for us was irrelevant. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

The interface was not easy to use. It was super hard to read, and the onboarding was not helpful in the least. The user only worked with me once, and it was loud because you could hear other reps in the background. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

Be aware that the interface is very hard to read. Also, it is hard to delete that extra sound that does not have to do with your business. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

Social media monitoring and also individuals who were "influencers" in our business. I do not feel this was solved. Did not solve the problem of social media monitoring for our products. Always for finding irrelevant items like "drinking lean" and also "foam dart." It was very hard to read and not worthwhile spend. If the interface was cleaner and more user-friendly, I think I would like Nuvi better. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

8/15/2017

"Using Nuvi for social intelligence"

5/5

What do you like best about NUVI?

I love how Nuvi is such a visual platform. It gives you valuable information at a glance, such as influencers, sentiment, and the growth of your social following. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

Nuvi is sometimes "broken" or not working properly, more often than any other software I have ever used. However, the developers are aware of problems as soon as they crop up and address the issues in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

If a visual platform and a wealth of data are important to you, give Nuvi a try. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

Real time social intelligence, tracking conversation about topics and brands including competitors, personal social media management Review collected by and hosted on G2.com.

Alicia J.

Head of Procurement

Recreational Facilities and Services

Mid-Market (51-1000 emp.)

10/27/2016

"Do NOT Sign an Agreement with NUVI"

0/5

What do you like best about NUVI?

Absolutely Nothing positive to say about my short lived, high cost experience with NUVI. They only do a demo and will not let you "test drive" the product before you sign a contract..... I wish I had never even found out about NUVI, I basically spent the savings I was using for my 10th anniversary vacation to buy out my contract, worst business decision I ever made! Review collected by and hosted on G2.com.

What do you dislike about NUVI?

After using their tool for 30 days I discovered there were limitations and my small marketing team could not automate much of what we needed to. I wanted to cancel the service but they were unwilling to do so, yes I signed a contract but at the end of the day their product did not streamline the process like they initially said it would. In the end I am PERSONALLY paying the contract off, as it was my fault I signed a contract and will not charge my company for it. Bad customer service, bad Karma, bad company! Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

DON'T DO IT PLEASE!!!!!! Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/30/2017

"Social Listening For a Modern Age"

3/5

What do you like best about NUVI?

The software has so many functions that help you to listen to your social audience as well as it gives you the ability to see how your audiences are working with your brand in a very visual way. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

I didn't really like the support offered by the company. I felt like they always were trying to sell me on the brand and wanted me to invest more. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

Definitely check out the trial and make sure this is the right fit for you and your company before biting off the hefty price tag. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

I use Nuvi to manage all social listening for client's and for our own brand. Being able to actually see the visuals of the social accounts have been very helpful to gage how well your message is being accepted and shared and engaged. Review collected by and hosted on G2.com.

Nick R.

Marketing Communications Project Manager

Financial Services

Mid-Market (51-1000 emp.)

11/9/2016

"Review of Nuvi"

3.5/5

What do you like best about NUVI?

The information regarding mentions, reach, and spread are easily shown in reports and graphs that can be downloaded. Most social media platforms included which allows us to find all needed info in one spot. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

The system is a bit clunky, with selections that don't save right away and have to be redone and an interface that could be cleaned up a bit on the back end. Would also be great if there was a raw data or numbers reports you could download. Review collected by and hosted on G2.com.