NUVI Reviews & Product Details

the interface is fairly intuitive and support team was always available and helpful. Review collected by and hosted on G2.com.

The boolean search queries could be improved upon. Review collected by and hosted on G2.com.

I appreciate that it helps to organize scheduling. I can better work with my customers to organize upcoming events. I also appreciate that I receive customized notifications as developments occur. Review collected by and hosted on G2.com.

I don't like that there isn't a trial period. Though this software turned out to work well for me, if it hadn't, I would be stuck with a software that I didn't like and that I already paid for. If there isn't a trial period, then there must be a refund policy. Review collected by and hosted on G2.com.

Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social business, content direction and overall strategy.

We're able to quickly and easily create profiles, which allow us to monitor client (and even competitor) intel with a granular focus.

Custom reporting allows our team to create interactive, accurate, and detailed PDF reports that are easy to share with your clients, executives and team.

Mobile alerts allow our team to stay connected on the go. Customize text or email alerts to notify you of important developments (crisis). Review collected by and hosted on G2.com.

Would love to see Nuvi offer a tool that can help to measure specific metrics (post frequency, impressions, etc.) as it relates to competitor social audits.

Historical data does not pull Facebook/Instagram data (only Twitter). Needs to include all social channels. Review collected by and hosted on G2.com.

Not much anymore. They changed their software but arent servicing the current version yet Im stuck paying for a service that doesnt work! Review collected by and hosted on G2.com.

Instead of monthly billing, the are so desperate for cash that they want a lump sum payment of $5000, an increase from what I'm paying now. Their customer service is non-existent and I have serious doubts about the longevity of this company. Review collected by and hosted on G2.com.

NUVI generated a LOT of data, and it was available in an interesting graphic format. Review collected by and hosted on G2.com.

Sometimes difficult to use, not great for engagement, half the time sentiment indicators were incorrect (it would often flag words like "don't" as negative), and it was often slow. Review collected by and hosted on G2.com.

nuvi made social media monitoring and tracking simple - as someone in PR who was tracking social as courtesy to clients, NUVI was very helpful in making it easy to understand Review collected by and hosted on G2.com.

the reports were long due to unnecessary spaces and page breaks - could use a different layout Review collected by and hosted on G2.com.

I like that NUVI was very easy to use(create a search, set alert, do research-took time). It was easy to set up an alert to send outside of your own organization. The graphics/images were above industry standard. There is an executive feel to reports that you are proud to present to a client. Review collected by and hosted on G2.com.

NUVI doesn't have access to that many social networks. So if you are only looking at crawling Twitter, Facebook, Instagram, Tumblr then it is great. Historical searches take time. They are not done instantly like Radian6, Sysomos or Facegroup. Review collected by and hosted on G2.com.

There are many great features that we like about NUVI. We initially purchased this tool just for listening/monitoring but have learned to do so much more with it. We have the best account manager, Shae'la, who goes above and beyond to explain and answer any questions we may have. With little knowledge about the tool at first, she has been able to inform and educate our team on the tool and all of its cool features. We really enjoy the "stream" feature and love the reports that NUVI creates. The dashboards for each monitor is also very easy and friendly to use. Review collected by and hosted on G2.com.

Sentiment can be very inaccurate which reflects poorly in our reports but we've learned that this can be easily corrected. We have a specific way of reporting to our clients and NUVI doesn't include all the basic metrics such as follower growth and top performing posts so we still need to use other tools to pull that information. Review collected by and hosted on G2.com.

Scheduling software is incredible. Monitors for listening are easy to setup, tweak, and utilize for proactive engagement. Reports are the best I've ever seen from a listening software company. Also, the BEST part is the Client Success Support manager (Amberlyn) assigned to my account! She made me an expert in a matter of weeks, showing value and ROI to my company for utilizing NUVI as well as helped me go from learner to strategic user within a month! I can't recommend NUVI enough! Review collected by and hosted on G2.com.

Whatever I disliked was fixed (originally no video upload capability - now they have it; originally no calendar visibility across users from the same account - now they have it). Whatever issues I had, I was able to voice to the developers themselves and saw it implemented within months! Amazing! Review collected by and hosted on G2.com.

I like the stats and features that it brings in following news and social media posts, so I can measure positive and negative feedback. Review collected by and hosted on G2.com.

I wish it went further to monitor and track more shares and likes, tweets, etc. Review collected by and hosted on G2.com.