NUVI Reviews & Product Details

Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

Seller

Reputation

Discussions

NUVI Community

Languages Supported

Arabic, German, English, French, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Nuvi G2

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

16 months

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Top-Rated Alternatives

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User Insights

Average based on 134 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

NUVI Integrations

(5)

Integration information sourced from real user reviews.

NUVI Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is NUVI, and what problem is it built to solve?

NUVI is used for social listening and social media management, helping teams monitor online conversations about their brands and campaigns. Its visual analytics and reports help users understand trends and communicate what they find.

What languages does NUVI support?

NUVI supports 19 languages, including Arabic, Chinese (Simplified), Dutch, English, French, and others.

What company sizes and industries is NUVI the best fit for?

NUVI’s strongest fit is with small-business and mid-market teams, particularly those working in marketing, advertising, and communications. The clearest company-size and industry clusters are:

Small businesses: A prominent group among positively rated users.
Mid-market organizations: Also well represented among positively rated users.
Marketing and advertising: A frequent use context for monitoring campaigns, brands, and competitors.
Public relations and communications: A strong fit for client reporting, media monitoring, and campaign analysis.
Non-profit organizations: Users apply it to track events, audiences, and public conversations.

How long does it take to implement NUVI across a team?

NUVI implementations most often reach go-live within a month, with some teams getting started in less than a day and others taking longer. The reported implementation ranges include:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Also reported
6–12 months	Occasionally reported

What customer support options does NUVI provide, and how do users find the overall support experience?

NUVI support is available through direct and self-service options, including email/help desk, chat, and phone support. The experience is often described as responsive and helpful, especially when account representatives assist with monitor setup, training, and troubleshooting; some users have also experienced slow or unsatisfactory responses.

What is the experience like for teams switching to NUVI from another tool?

Switching to NUVI has been driven by the need for stronger social listening, clearer analytics, easier reporting, or more responsive support than teams experienced with other tools. Users have compared it with platforms such as Hootsuite, Radian6/Social Studio, Brandwatch, and Sysomos, and describe gaining more visual reporting, deeper monitoring, or a simpler workflow; others still found gaps in data coverage or functionality that affected the transition.

What features or capabilities could make NUVI even more useful?

The most useful improvements would make NUVI’s data coverage, reporting, and day-to-day workflows more complete. Users’ requested enhancements include:

Broader channel coverage: Expand access to social data, including LinkedIn and richer Facebook, Instagram, and YouTube insights.
More complete reporting and analytics: Add missing channel metrics, clearer summaries, and more flexible data exports.
More precise monitoring: Improve search and filtering so monitors capture relevant mentions and sentiment more accurately.
Smoother publishing and collaboration: Make scheduling, engagement, and shared content calendars easier for teams to manage.

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Bill B.

Copywriter/Social Media

Mid-Market (51-1000 emp.)

12/18/2018

"Defacto resource for Social Sentiment Intelligence"

3.5/5

What do you like best about NUVI?

Two primary facets of NUVI stand out: their customer service is stellar. Very quick to respond and never take their customers for granted. That goes miles for me. Second is the graphic nature of the main panels used to delineate what the exact trends are. They are inherently easy to turn into reports. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

I dislike what I cannot have from any supplier of such services: Facebook and Instagram data. As a caveat to that statement, I would hope that NUVI is working on a way of integrating a convenient method of automatically replicating a simple keyword search on either of those platforms. They say it's not something the API allows them to do. Hopefully, in time, that will change. The other issue is the "intelligence" of the search parameters. This is an age-old issue that is relative to the specificity of your terms themselves. For NUVI to go from a 7 to a 9 or 10 in my book, they would be absolutely fastidious in their onboarding process when it comes to making the searches as applicable as humanly possible. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

First and foremost, this is not a magic bullet. Anyone who misrepresents themselves as otherwise (and there is no shortage of them) should be crossed off your list with all intentional speed. NUVI is a highly effective method of intelligence gathering for social sentiment, but suffered the slings and arrows of Facebook's (and subsequently Instagram's) curtailing of data aggregation to public and "friended" accounts. This is not a NUVI-centric change - it is a universal one. That said, your job doesn't change. You still have to gather what data is available. You still have to draw logical conclusions. NUVI is, as aforementioned - one of the best ways of doing that. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

Once your monitors are set up and the search terms filtered, the trends in data become relatively self-evident. I have an immeasurably better feel for what my customers care about, and why. At the end of the day, that is precisely why we engaged them to begin with. As a manufacturer, that data is worth its weight in gold. Review collected by and hosted on G2.com.

Annie G.

Social Media Manager

Small-Business (50 or fewer emp.)

12/18/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"AMAZING Customer Service"

3.5/5

What do you like best about NUVI?

To me, the best part of NUVI is their customer service. They take the time to go through everything you could possibly want to go through to make sure you are getting the most out of NUVI. The last call I had with someone they taught me uses for NUVI I had no idea were even possible. It can be a complicated program, but they will walk you through everything you need. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

I think the only thing I dislike about NUVI is that it isn't the perfect fit for my specific tasks, or at least it hasn't seemed to be in the past. After a phone call with someone from NUVI I do feel that it might be a better fit than I thought. I think I must have just not been using it to its full capacity. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

I would make sure that you know exactly what you want to get from NUVI than talk to a sales associate to see if the product will help you do that. The things it does, it does them very well. You just need to be sure it's the right fit for your company. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

I have mainly used NUVI to track hashtags we have used at different conferences we have hosted. I now am planning to use it to find influencers we can work with and find the best topics and types of posts for the audience we are trying to fit. Review collected by and hosted on G2.com.

Theresa B.

Campaign Director

Small-Business (50 or fewer emp.)

12/17/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Our experience with Nuvi the first year."

5/5

What do you like best about NUVI?

I truly like the platform as it is an upgrade from what my company was using previously. We recently met our support rep Jonnie, and she is incredibly helpful and insightful. Prior to us being introduced to our new rep, we would chat the customer support line and would get help from another team member. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

The only thing we are not a fan of is the constant updates, we know that updates are inevitable, and moving forward now that we have a single rep as our main point of contact she can help us navigate through the changes. Would like to see if the future emails sent to admins of any social profiles that get disconnected. That would be useful. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

It's the right move, I highly recommend. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

A single platform for us to share articles amongst our client's social pages and monitors so that we are informed of any mentions we create. We are looking into the monitor feature in the upcoming weeks. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

1/10/2019

"Robust social media tracker"

4.5/5

What do you like best about NUVI?

The dashboard provides robust and easy to read data in real-time, which is valuable for our many digital events. The interactive generated reports are useful when our team needs to report out to partners, funders and others outside of the digital/social media space. Customer service is A+. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

Sometimes rule creation can get tricky when you are trying to track multiple or specific queries under the same tracker. Lack of access to robust Facebook and Instagram data is always a sticking point, it's understood that NUVI is working through limitations from those platforms. Would also love to see all countries a particular conversation is happening in without having to download the full CSV file. Right now can only see the top 10 in the dashboard. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

The cap on mentions can be tough for organizations like mine with a smaller, non-profit budget but are having to track wide global events and conversations online. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

We're using NUVI to track data on our digital events and conversations. It is helping us send back more robust data to our partners and funders and identify opportunities to engage high-level folks talking about our issues. Review collected by and hosted on G2.com.

Verified User in Government Relations

Small-Business (50 or fewer emp.)

5/21/2019

"Great starting point for understanding digital conversations"

4/5

What do you like best about NUVI?

I like being able to do a quick spike analysis to see what is driving increases in mentions in a minute. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

The mention limit makes me spend time tracking our mentions and constantly refining and removing erroneous mentions. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

Spend a month refining your monitor everyday, and then it will be perfectly fine tuned and you will have a great resource for quickly divining social conversation Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

We are using nuvi to analyze social conversation for clients, and then use the findings to draw conclusions. Review collected by and hosted on G2.com.

Tyler B.

Project Manager

Small-Business (50 or fewer emp.)

12/17/2018

"Overall good experience"

4/5

What do you like best about NUVI?

Our account representative, Jonnie, has been absolutely great! She is on top of it and has reached out to me to help me with whatever I need help with. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

I think understanding all the data can be a little overwhelming. Set up definitely needs help with a rep, which you offer so thank you. We are picking up other tags from other companies and it can be hard to filter through that as well. Review collected by and hosted on G2.com.

Tania D.

Mid-Market (51-1000 emp.)

10/12/2018

"Huge potential thrown away with lack of innovation and changes they can't explain from day to day"

0.5/5

What do you like best about NUVI?

Fell in love with their visuals a while back. Other than that, their data is limited, they say fb is limited to all but other platforms like BW or Sysomos somehow get it (???) I'll admit it is easy to use, but whats the point if the data just isn't there.....they fell way behind and that is the reason I happily canceled. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

Limited data sources (they'll try to tell you otherwise, but if you run ANY other tools vs NUVI at the same time, you'll see these guys barely scrape the surface. I had 5 different Account Managers and the person who sold me the tool is gone (along with the 3 that came after him since the company was acquired by some publishing tool they tried to sell me for way too much. Pricing is way to high for what they offer. They act like they are in the same field as BrandWatch and NetBase, when in reality they are closer to a nicer looking Hootsuite. IF YOU NEED DATA - STAY AWAY FROM NUVI! IF YOU NEED FLEXIBILITY IN PRICING - STAY AWAY (should be a way cheaper solution for what they offer) IF YOU DON'T NEED THE HASSLE OF DEALING WITH MESSY CONTRACTS - STAY AWAY! WORST business decision we made last year was committing to a contract. You've been warned! Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

Unfortunately this company is not headed in the right direction. The lack of innovation and constant technical issues they have with the tool is damaging to clients. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

At the end they created more problems than solutions. Ran out of things to say to my clients. "They are doing upgrades", "They are working on it", etc Review collected by and hosted on G2.com.

Kevin C.

Director of Social Engagement

Small-Business (50 or fewer emp.)

12/18/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Flexible tool with great customer service"

4.5/5

What do you like best about NUVI?

Customer service has been consistent - knowledgeable and adaptive. Even though we've had different reps in the more than four years we've had the tool - all have been excellent. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

Limited Facebook API - but we understand that all listening tools have the same limitations. Review collected by and hosted on G2.com.

Ben C.

Digital Marketing Manager

Mid-Market (51-1000 emp.)

12/17/2018

"Cool Platform"

4/5

What do you like best about NUVI?

Nuvi's platform is very UI friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

Some of the data looks skewed at a high level, largely because it doesn't report on Facebook social metrics. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

Make sure to take advantage of all of their customer support when it comes to integration and real life use of the product. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

We use Nuvi to measure our share of voice compared to our competitors, and love to see how well our campaigns are being received. Review collected by and hosted on G2.com.