--- title: NUVI Reviews meta_title: 'NUVI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 134 reviews by the users' company size, role or industry to find out how NUVI works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 134 scale: '5' date_modified: '2026-07-12' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # NUVI Reviews **Vendor:** Reputation **Category:** [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) **Average Rating:** 4.2/5.0 **Total Reviews:** 134 ## About NUVI Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences. ## NUVI Reviews ### 1. Nothing but Issues **Rating:** 0.0/5.0 stars **Reviewed by:** Jessica P. | Social Media Manager, Computer Games, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2016 **What do you like best about NUVI?** The IDEA of it is great, does it work as well as they sell you on? If you are a HUGE business, sure it might, but not without a lot of work to decipher all their graphs, skim through activity one grueling minute at a time, and click on hundreds to thousands of bubbles INDIVIDUALLY to engage with people. If you are a small company, forget it. This service will be a complete waste of money. Not to mention they will say whatever they need to to trick you into a contract and then bind you to it for an entire year. **What do you dislike about NUVI?** I dislike a lot. I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there. I dislike that we were told we had a 30-day no-contract trial that wasn't even long enough to build up enough useful data to see if it was even worth the $300/mo they charge. Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless. They don't care, they just want your money. And because we emailed them a few days after the 30 day trial (including weekends) they "talked to their lawyers" and "the lawyers" just couldn't let us out of the contract. How desperate are they that they need our $300/mo if they have such large companies on board that they brag about on their website? I also dislike how there is no useful way to engage with Instagram. If you have 1,000 bubbles of engagement you have to click them all individually and change the color to know what you have even checked or not checked. It is tedious, time consuming, and a complete waste of time. I don't even know how large companies manage this because of how much work it is. Monitors are hard to set up, you have to specify and narrow down SO much just to tailor it to what you need. You can't be too broad, but you can't be too specific. They will ask to set up calls all day to waste your time just telling you all the work you need to do to get it right. **Recommendations to others considering NUVI:** If you want more work on your plate, take this on. If your company is small, DO NOT use this service. Make sure you are aware they lock you into a one year contract so they can ensure they get your money, not because this service will be useful to you or your business. **What problems is NUVI solving and how is that benefiting you?** Not resolving any business issues, managing NUVI is actually MORE work than anything. ZERO benefits. We are too small of a company and it is completely useless. They didn't have any sympathy for our less than 100 mentions a day and have bound us to the contract anyway. Cell phone providers don't even lock you into contracts any more. I think they are extremely desperate for money. ### 2. Don't use it now, but didn't love it when I did **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2016 **What do you like best about NUVI?** The reports were beautiful. I loved how easy it was to create pretty reports for clients and it was extremely easy to do so. **What do you dislike about NUVI?** I didn't think it was that accurate. I didn't love their projects and the cost to have a certain amount was kind of high for what the tool really was. I worked at an agency with several clients who I ran several campaigns each for and it was tough to track all of it on there. **Recommendations to others considering NUVI:** Look into many different social media tools before purchasing Nuvi (or any!) I think there are better "one stop shop" tools out there. **What problems is NUVI solving and how is that benefiting you?** The reporting feature made it easy so I didn't have to do it myself. ### 3. Great opportunity for students to gain practical experience with social media monitoring & analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff K. | Assistant Professor, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2016 **What do you like best about NUVI?** I think NUVI's visualizations and ease of use are the things I like the most. I've had two different 300-level college classes use NUVI as part of a semester long assignment, and the ease with which students are able to use NUVI is definitely helpful. I think the visualizations are not only appealing to the eye, but also convey complex information very quickly. **What do you dislike about NUVI?** I do like the sentiment analysis and think it is a helpful tool; however, I view it as a blunt instrument. It doesn't understand thinks like sarcasm or nuance. For example, one of the first tweets I sent about NUVI said something like "I'm fired up to see NUVI in action" and, if I remember right, the tweet was categorized as negative, likely because of the word fired. However, if we look at that tweet it clearly is positive in nature. So, sentiment analysis needs work but is helpful when we don't put too much stock in the positive/negative/neutral breakdown. **Recommendations to others considering NUVI:** I've been happy with NUVI and they are always quick to respond to questions or problems. **What problems is NUVI solving and how is that benefiting you?** I've used NUVI in my 300-level Organizational Communication class as part of a semester long project. Students pick an organization (within a few restrictions) that they will monitor through NUVI. Students write a report on what they find, linking some of those findings with class content. I think this provides students with practical experience engaging in social media analysis and that is something cool to talk about during a internship or job interview. ### 4. AWESOME listening and monitoring tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Ciara D. | Communications Specialist, Mining & Metals, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2016 **What do you like best about NUVI?** My company has been using NUVI for about 2 years now and we have loved every bit of it. My favorite parts of NUVI have to be the social stream, the report feature, and the awesome account managers! The social stream is very unique and in real-time. So as mentions occur, you can see them pop up immediately - which is very cool to watch (I'd love to have a monitor that just runs the stream all day long!) Building a report allows me an in-depth analysis of what's happening on our social media channels and I love how I can tailor it to show exactly what I need to see. Last, but not least, the account managers are amazing! We started with one account manager (Miranda) and now have a new one (Ana), but from day one, both of those ladies have been nothing but helpful, supportive, and attentive. I must say that our NUVI experience wouldn't be as great without them! **What do you dislike about NUVI?** The search function can be a bit frustrating when you enter keywords and nothing comes up, but it isn't that big of a deal to where it takes away from the overall experience. **Recommendations to others considering NUVI:** Try it! It is honestly a great tool - especially if you're a large company with a lot of smaller entities. **What problems is NUVI solving and how is that benefiting you?** NUVI has truly helped us stay aware of what's happening within our company (on the Internet). We're the parent company of over 30 divisions, and a lot of times it's hard to be on top of what each division is doing in its community. With NUVI pulling mentions from all over the Internet, it has become drastically easier to keep track of community relations involving our divisions. Our senior management appreciates it, too! ### 5. Most incredible experience with a software company, TO DATE! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurel W. | Community & Social Media Manager, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2016 **What do you like best about NUVI?** Amber, my sensational, informative, creative, personable, business savvy Nuvi rep. I cannot express how great the customer service is at this company. With me from the very start, having a Nuvi rep by my side has made a huge difference in my understanding of the product as a whole. Not only have I been able to create intuitive, specific monitors, but the leads we found helped us build our entire community. High fives, all around. What a truly fantastic product, with an even better team of people leading the way. **What do you dislike about NUVI?** Frankly, nothing. I pitched Nuvi as part of my social strategy to get a new job, and it's totally what I have to thank for the contract I just signed this week. Nuvi for the win, folks. **Recommendations to others considering NUVI:** GET IT! Immediately! **What problems is NUVI solving and how is that benefiting you?** Finding our community. Listening to the conversation about our product, and identifying how we can best become a part of that conversation, in a manner that leads to increased app downloads and increased sales. ### 6. Great product for events and organizations! **Rating:** 4.5/5.0 stars **Reviewed by:** Betsy E. | Manager, Social Media, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2016 **What do you like best about NUVI?** We started using NUVI about three years ago, and have had great success with it's capabilities. Our event happens once a year for 20 days straight, with social chatter taking off about 2 months prior. We are, however, a year-round charitable organization, so although our heavy use of NUVI is for a few short months out of the year, it is still a great benefit to be able to access the platform all 12 months of the year and specify what we are looking for within the monitors. The main dashboard is so easy to read and all of the abilities within the platform are exactly what one would need to run a successful social media campaign/strategy. One of my favorite things is the ease of reporting -- my superior is big on reports and it's so quick to turn around a beautiful, chart-filled PDF with NUVI! **What do you dislike about NUVI?** The Search function isn't as simple as I would hope it to be - I've had times were we have tried to search for a specific item in relation to the monitor and keywords and nothing has come up. May need some more practice, but that is one of my least favorite parts of NUVI. Other than that, no complaints really. A few bugs here and there, but the customer service at NUVI in impeccable and Amberlyn is always ready to hop on a call and screen share should I have any major questions! **Recommendations to others considering NUVI:** Great product for events and organizations. Definitely something you can help use to build your online community and fan engagement even more. **What problems is NUVI solving and how is that benefiting you?** We have been able to reach members of our online community that we never knew existed in the past. As mentioned, we are a 20-day event - one of the largest of our kind and a more than 80 year history. With the growth of the social media era, there has been a large struggle to get the overall brand of our event embedded into the minds of our fans as RODEOHOUSTON, most call us Houston Rodeo or HLSR. NUVI has helped us reach fans that may not tag us properly in posts or who have issues relating to our event, and not only reach them but communicate and problem solve as well. This is a great product for large scale businesses, events and organizations, however I would recommend it for anyone looking to build a strong online community to engage with customers and fans on a personal level. ### 7. NUVI App Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Salilo M. | Public Relations Intern, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2016 **What do you like best about NUVI?** NUVI is an application that our team utilizes almost on a daily basis. We are constantly developing our client’s influencer programs and NUVI allows us to have a finger on the pulse of what is being said about of our clients – importantly who is saying it. This is a great tool for identifying our “brand champions” and major influencers on social media channels for reports on our monthly impressions that we send to our clients. We appreciate how easy it is to find those influencers without the struggle of scrolling through what seems like endless timelines. Not only is the interface user-friendly, but if we ever have any questions our NUVI representative is always there to offer insight. We are working in to involve our entire team in using this social media monitoring and our NUVI rep has done a great job in explaining the monitors and report generator, our team feels comfortable in navigating the platform. **What do you dislike about NUVI?** There really isn't much to dislike, we are constantly updating our monitors to ensure that we are not pulling unnecessary post into our monthly cap and making sure that we word each phrase correctly. But that is something that our rep has joined us on a conference call, multiple times, to format each phrase. **What problems is NUVI solving and how is that benefiting you?** We are in search of major influencers online who are already talking and posting about our clients. NUVI is has given a quick solution and identifying those individuals, seeing their positive/negative reaction, and contacting them for any future projects. ### 8. Incredibly powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sara R. | Senior Digital Producer, Think Tanks, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2016 **What do you like best about NUVI?** The variety of data available in the downloadable reports is great. The reports are really well designed and easy to generate, offering a snapshot to internal and external stakeholders in a matter of minutes. **What do you dislike about NUVI?** It would be great to have a folder structure for filing away old monitors - at the moment they're all listed alphabetically which can get a bit unwieldy when you've got quite a few in the systems. **Recommendations to others considering NUVI:** Definitely worth trying if you're looking for social media monitoring software. There are lots of tools out there for publishing and basic reporting, but this is the best i've come across for monitoring and detailed analytics. **What problems is NUVI solving and how is that benefiting you?** This is the first time we've able to generate detailed reports on social media engagement of a particular topic, piece of content or hashtag. ### 9. Probably the most cost-effective social monitoring and engagement tool available right now **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie W. | Director- Digital and Design, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2016 **What do you like best about NUVI?** Beautifully visualises complex data via an easy to use interface. Makes creating social media monitoring and analysis reports very easy. Highly scalable for multiple monitoring clients, without increasing cost. Support has always been excellent, with regular client meetings and a genuine interest in improving the product. **What do you dislike about NUVI?** Lack of live local support - we're in Australia but there's no support in our timezone. There can be a slight lag between monitoring data being pulled through to report data. **Recommendations to others considering NUVI:** Give it a go - it's a clever mix of analytical power and a highly useable interface. **What problems is NUVI solving and how is that benefiting you?** Nuvi has been an invaluable tool for us to provide clients with real-time monitoring solutions, and early warning alerts. With a broad range of clients, being able to set up 'accounts' for each one within Nuvi has been an efficient way of servicing lots of companies from one platform. ### 10. An intuitive visually stunning social listening solution **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen D. | Data warehouse Manager, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2016 **What do you like best about NUVI?** Years worth of history of all our social accounts is available within seconds in an easy to use interface with great visual analytics all for a very competitive price. **What do you dislike about NUVI?** Being a Data warehouse manager, I would like to have direct API access to export results as a data feed so I can more easily mash up social and internal data. **Recommendations to others considering NUVI:** Great entry point to start your social listening journey. It has most of the commonly used features as the big players in the market without the big price tag. **What problems is NUVI solving and how is that benefiting you?** I can manage our multiple social media accounts from the 1 platform. Thanks to NUVI I was able to identify a direct correlation between Facebook engagement and the revenue generated at some of our events, this has enhanced the way we communicate and allowed us to be more responsive to our customer needs. ### 11. Great features, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra H. | Account Manager, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2016 **What do you like best about NUVI?** The reporting feature is great. I love that they're easily customisable and quick to generate. **What do you dislike about NUVI?** Geofiltering/ tagging function (would love ability to reverse geotag) **Recommendations to others considering NUVI:** Do as much planning and research on keywords as possible before you create your monitor. It's a pain to have to delete hundreds of irrelevant mentions at a time. **What problems is NUVI solving and how is that benefiting you?** . ### 12. My experience with this product has been great! **Rating:** 3.5/5.0 stars **Reviewed by:** Merina Z. | Account Coordinator, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2016 **What do you like best about NUVI?** The ability to track the analytics of social media platforms in real time. The ability to compare topics with other topics is always nice to see. **What do you dislike about NUVI?** I feel that sometimes NUVI picks up on things that are not very related to the topic I input or it will pick up on a lot of nonsense that may mention the topic I input but is not what I am looking for. **Recommendations to others considering NUVI:** Definitely add LinkedIn **What problems is NUVI solving and how is that benefiting you?** The business problems I am solving are tracking social media coverage. ### 13. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy K. | Social Media Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2016 **What do you like best about NUVI?** I've been connected with the platform for almost a year now and I wouldn't recommend anything else. The platform is easy to use and the support staff is incredible. My NUVI rep is always there to answer questions I have. The graphics are great and helpful when providing my team with the monthly report. I'm constantly under the Channels and Publishing monitors. The Channel's monitor allows us to see into the accounts to fully understand our engagement, timing of posts and what's popular. The Publishing monitor is comprehensive and allows me to publish to all of my accounts. Uploading content is simple and the scheduling feature is great. The platforms I'm monitoring are all supported so I don't have to leave the dashboard to use another platform. Social media is constantly changing and NUVI is always adapting, which I appreciate. **What do you dislike about NUVI?** The only thing I would like the platform to do is to pull clicks from Facebook to show the full engagement numbers. **What problems is NUVI solving and how is that benefiting you?** We are trying to grow our fan base and engagement on all platforms and to do that we've utilized the Channels monitor specifically to see the break down of our posts. We're able to see what's working and what's not, which is helpful with content creation. ### 14. Reliable Platform for Any Level of Social Media Marketer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2016 **What do you like best about NUVI?** The geo features are definitely a huge plus and allow marketers to revise their strategy based on social traffic trends seen throughout a certain time period. **What do you dislike about NUVI?** This is just a personal dislike, but the darker backgrounds and colors made it more difficult for me to learn user navigation (at first). **Recommendations to others considering NUVI:** Seriously, request a demo and see if it's right for your team. Even if a few people use it, your work may become easier as a digital marketer if the program is what you are looking for. **What problems is NUVI solving and how is that benefiting you?** We are now able to pull metrics and insights that were not possible with other software programs used in the past. ### 15. Great Service for Universities and Athletic Departments **Rating:** 4.5/5.0 stars **Reviewed by:** Holmes, M. | Associate Athletic Director, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2016 **What do you like best about NUVI?** Honestly, after nearly a year of using NUVI, there are a ton that we like. From a software perspective, it allows us to do so much more with our social media than we could ever consider before. The reports alone are worth the investment because it gives us real-time information on our clients. It has also allowed our corporate sales team to put real numbers behind their reports, generating more revenue for our department. Our sales rep Ana also keeps us up-to-date on the latest changes going on and has been a great resource for asking software questions or just being a help if we get stuck. She has helped us create specific monitors that will allow us to better engage our fans in the future, allowing us to work smarter rather than harder. **What do you dislike about NUVI?** Honestly, nothing. If we had dislikes, we would probably look elsewhere, but instead we are getting ready for a second year with NUVI. **Recommendations to others considering NUVI:** I would definitely recommend University and Athletic Departments give it a try, I do not think they will be disappointed. **What problems is NUVI solving and how is that benefiting you?** Our biggest problem is figuring out how to reach our fans and alumni with the types of messages that they want. Our other problem is that without having a social media team, but rather one or two people, how can we respond 24/7. The NUVI technology has allowed us to see who are our most influential people are and never miss a chance to engage with them. NUVI has also allowed us to increase sales and bring in more revenue than we were able to before. ### 16. Great Tool for Social Seeding Strategies **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy L. | Google Adwords Specialist / Project Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2016 **What do you like best about NUVI?** Nuvi is very easy to use. I have gotten great information that we use for reputation management, finding other people to connect with our brands with or just to get a general idea what people think about a topic. If you need to build your social network out this is a great tool to find qualified people who are high influencer. If you are running any kind of national social media program you need a tool like Nuvi. **What do you dislike about NUVI?** The tool is very useful and anything I don't like is very minor and doesn't distract from the overall experience. The only feature i would have liked to see is the ability to put a cap on total impression captured as some times i just want to get a small snapshot for a potential client. **Recommendations to others considering NUVI:** This is a powerful reputation management. It also is very useful in finding qualified people to reach out to on social networks. The amount of man hours this saves is tremendous. I estimate to manually capture the kind of information Nuvi provides would require at least 120 hours a week. **What problems is NUVI solving and how is that benefiting you?** Social seeding. We use this tool to find people that we can reach out to on social networks and interact. These people are generally product enthusiast. We also use this during events to see how our brands are being mentioned and how we can reach out to them. ### 17. Solid Social Insights & Monitoring Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Erik K. | Chief Digital Strategist, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2016 **What do you like best about NUVI?** The user interface is by far the most user friendly. Compared to most competitors, NUVI is easy to learn, set up, and extract value from. The platform is visually impressive, helping support visuals in reports. Also, their automatic reporting is very advanced and ability to customize these reports saves time when reporting social initiatives. Their customer service is also a huge point of distinction. Jessica, our account manager, is always proactive in communicating updates and very reactive to any and all questions, training requests and helping troubleshoot. **What do you dislike about NUVI?** Their reporting tools don't cover all basic metrics, for example they still have yet to incorporate impressions figures from Twitter. Because of this, we still go into each social media's analytics to get a complete picture that we can incorporate back into the report. Would also love to see integration with Google Analytics, something we've been wanting for a while. **Recommendations to others considering NUVI:** NUVI does not search retroactively, except via Twitter which is an add on service. Be sure to preempt setting up monitors to ensure you capture all relevant data. Also, now that Facebook has blocked personally identifiable information from being monitored, consider adding on Facebook's Audience Data, which is another add on service NUVI provides (NUVI is one of a handful of Facebook partners offering this service). **What problems is NUVI solving and how is that benefiting you?** We've used NUVI to address a variety of needs including, but not limited to online monitoring and listening for clients (brand name, product line, spokesperson keyword mentions), identifying and engaging with social media influencers, support for crisis communications, reporting around client's social media profiles (Facebook, Twitter, Instagram), and event/conference support and reporting impact. ### 18. Start LISTENING to your audience with Nuvi **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy L. | Editor, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2016 **What do you like best about NUVI?** Nuvi's interface is simple to use, and you can create detailed reports to share with your team at the click of a button. Their customer service has always been stellar (I've been with them for 3 years after switching from Radian6), and they've walked me through every step of learning the platform and discovering new capabilities. **What do you dislike about NUVI?** There isn't an easy way to calculate share of voice in Nuvi (the way you can in Radian6), but there are other creative ways of showing competitor information. **Recommendations to others considering NUVI:** Give Nuvi a try - you won't be disappointed! **What problems is NUVI solving and how is that benefiting you?** We needed full tracking and monitoring for 3 channels, and Nuvi has provided that real-time feedback for us. We needed a way to report on the success of our efforts, and Nuvi reports have given us a clear picture of how we're doing and ways to improve month over month. ### 19. NUVI - Amazing Social Media Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2016 **What do you like best about NUVI?** I've been using the platform for about a year and I'm not sure how I ever did my job without it! The software is intuitive and easy to use. My client success manager Shaela is a customer service rock star. She is always available to answer questions or provide guidance or smart suggestions. The channel monitors are visually impressive and allow insights I've not been able to get on other platforms. The reporting features save me a lot of time and stress. **What do you dislike about NUVI?** This isn't a dislike but a suggestion - I'd love to see the ability to monitor review type sites such as Yelp and TripAdvisor. **What problems is NUVI solving and how is that benefiting you?** We've used NUVI to address a variety of needs for our clients. From monitoring chatter about brands to gathering social insights about their channels, or monitoring their competition, NUVI has become a daily use tool. ### 20. NUVI: A Comprehensive Social Media Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy S. | Director of Marketing & Digital/Social Media, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2016 **What do you like best about NUVI?** We are a market research and strategy company. We have been NUVI customers for about 2 years now and are extremely satisfied with NUVI. We use NUVI for 3 primary areas: Social media brand promotional campaign tracking, competitor brand tracking, and front-end social media data collection. We really like how NUVI is able to track hashtags, influencers, and key words across various social networks. NUVI can also compare monitors side by side, which is helpful when comparing brands and topics. To execute comparisons, NUVI graphs out all activity during any time frame you select, which allows you to see trends and peak activity. It is great that NUVI also allows us to see comments in real-time as they are posted. Additionally, if we need to gather data from the past, NUVI allows us to do a 30 day back pull for additional insight at no additional cost. NUVI then allows us to download the social media comments we gathered into Excel csv files for easy analysis. As a research company, we require everything we do to be accurate and precise. NUVI uses Boolean logic and allows us to program social monitors in a way where we can refine the noise and maximize our efforts in gathering quality social media data. We find the NUVI team to be very helpful, smart, and friendly. The staff goes out of their way each week to make sure that we have what we need. **What do you dislike about NUVI?** The NUVI sentiment tool we find is not very accurate. Secondly, NUVI no longer captures Facebook data. NUVI used to be an all inclusive package, but now offers Facebook monitoring under a new service extension at an additional cost. **Recommendations to others considering NUVI:** NUVI is a great value. Just make sure you do your research to verify that NUVI is going to work for your needs. **What problems is NUVI solving and how is that benefiting you?** We find that our clients struggle with going deeper and beyond the surface “vanity metrics” that most software and social media services provide. We find that the NUVI tool/service is great for front end social media data collection. ### 21. NUVI opens the doors of social media **Rating:** 4.5/5.0 stars **Reviewed by:** Mark H. | QLD Branch Manager, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2016 **What do you like best about NUVI?** It is an easy to use platform that provides all of the data we need and more. I love that it generates beautifully presented and very professional social media reports for us. From the clients I have spoken with, they love reading these reports & have been very complimentary. **What do you dislike about NUVI?** There is very little I dislike about NUVI. It's a great platform, and I get real time support when I do have any questions, so I can't complain at all. **What problems is NUVI solving and how is that benefiting you?** The biggest benefit I see is the report generation in just a matter of seconds. It is so great to have these easily customisable reports generated that provide us with a great overview & understanding of the social media listening that has been done for an account. ### 22. Easy to use Social Listening tool **Rating:** 4.5/5.0 stars **Reviewed by:** Katija V. | Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2016 **What do you like best about NUVI?** The excellent customer support and the modern interface **What do you dislike about NUVI?** It would be great to have more integration with other social channels - YouTube, Pinterest, etc. **Recommendations to others considering NUVI:** A very adaptable platform that allows for multiple brands to be monitored under one account. It's a great option for smaller agencies looking to provide a robust social listening solution, without the hefty pricetag. **What problems is NUVI solving and how is that benefiting you?** From a content strategy point of view, we are able to report and respond in real-time to consumer trends and concerns. This allows to make our client's brands more relevant and relatable. We can also use this data to help to formulate what products we can serve to certain demographics to help to increase the conversions. ### 23. The social monitoring tool marketers crave **Rating:** 5.0/5.0 stars **Reviewed by:** Corey T. | Digital Marketing Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about NUVI?** NUVI makes it easy to measure the reach and impact of our social media marketing strategy. No more sifting through multiple platforms. One location. One beautiful dashboard. **What do you dislike about NUVI?** NUVI provides filters so you can measure social conversations that are relevant to your brand. There are instances where irrelevant mentions appear within our monitor, but the filter allows you to block future mentions from those users in the future. **What problems is NUVI solving and how is that benefiting you?** People flock to social media to rant, vent and express their feelings about brands. We wanted to ensure we were capturing those conversations so we can monitor our brand, and jump in from a customer service standpoint to ensure the best user experience with our brand. We've been able to track both positive and negative social conversations, and help find resolutions to those experiencing issues with our brand. ### 24. Nuvi assists with deep-dive analysis of social media activity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2016 **What do you like best about NUVI?** The comprehensive suite of ways in which one can organize and view data - by location, by buzzwords, by time/date, by reach. **What do you dislike about NUVI?** Some of the metrics, while well-intentioned, are a bit hard to navigate/read and ultimately not accurate at times. **Recommendations to others considering NUVI:** Identify the metrics you are desiring to measure and quantify, before committing to a product or strategic plan. **What problems is NUVI solving and how is that benefiting you?** I am trying to monitor buzz around various clients and topics. Nuvi has allowed us to track and project trajectory of how much discussion is going on about our clients more and more. ### 25. Lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex E. | Advertising Account Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2016 **What do you like best about NUVI?** Everything. Very easy to use and very helpful in clearly organizing upcoming posts. Having a personal Nuvi rep available for all my questions that come up is great, too! **What do you dislike about NUVI?** I wish there was a URL shortener in the program itself - but other than that it's incredible. **What problems is NUVI solving and how is that benefiting you?** The ability to handle many accounts at once without feeling like you're getting upcharged around every corner. Nuvi solved all of those issues and more. ### 26. Perfect Product for Social Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Blake E. | Marketing Administrative Assisstant, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2016 **What do you like best about NUVI?** The real-time stream function is where we spend most of our time. It has become a highly valuable daily tool that allows us to keep an eye on our online presence. **What do you dislike about NUVI?** The only drawback is that sometimes you have to pick and search through a large amount of data to find the mentions that are actually relevant. But in many cases, this is not the fault of Nuvi, but of the user's set up, or simply the social media landscape in general. **What problems is NUVI solving and how is that benefiting you?** We have been able to identify relevant mentions across the social landscape that we were unable to find before. Whether they be positive or negative, or related to us or our competition, Nuvi has allowed us to gain meaningful insights into how people interact with our industry. ### 27. Fantastic Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Kara K. | CEO & President, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2016 **What do you like best about NUVI?** The social listening and social sentiment tools are invaluable. I am aware of what people are saying when they talk about our brand. I can react and respond quickly and engage folks about my brand. The training has been invaluable to us. The customer service is top notch. NUVI ensures that clients know how to use the product. **What do you dislike about NUVI?** There is no link shortening when publishing. I also would like NUVI to monitor anonymous apps. **Recommendations to others considering NUVI:** I would highly recommend using NUVI for any social listening, social monitoring or social anayltics. The company is phenomenal to work with. **What problems is NUVI solving and how is that benefiting you?** We need to engage folks more on social media and reinforce our brand advocates. We are seeing where we need to fill the holes accross all official university platforms. ### 28. Great Social Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2016 **What do you like best about NUVI?** NUVI is a powerful social media measuring tool that has been easy to use and extremely insightful. I have been working with it for the last 2-3 months to measure the impact and reach of our social media campaigns. The NUVI team has been there step by step in case I ran into any issues. If I ever have, they have addressed it immediately and gave me the solution. Overall, I highly recommend this platform if you are looking to increase your social knowledge and manage your social campaigns more effectively. **What do you dislike about NUVI?** It's hard for me to say what I specifically dislike. At the beginning, there is a slight learning curve when setting up a monitor and ensuring that you are capturing the right data, but the NUVI team guided us through this and brought us to speed quickly. **What problems is NUVI solving and how is that benefiting you?** We now have the ability to provide our clients with more insightful statistics in relation to their social media campaigns. We can also determine the strongest who, what, and where helping us better forecast for future campaigns and activations. ### 29. A game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2016 **What do you like best about NUVI?** Without question, the best part of NUVI is the customer service that went along with each step of the process. From sales to technical setup to ongoing client assistance, it was a first class operation. My client rep, Brandi Bronson, was always available--or had a team ready and willing to assist me until she could break free--and her solutions helped me consistently meet my client's needs and surpass their expectations! Beyond that, NUVI's robust metrics package proved valuable in two ways: It spurred conversation ABOUT social media, more so than any tool my organization has used, and its inviting graphs and reports helped keep the "cool" factor intact in all the data...a necessary balance to ensure you maintain the attention of an executive team. **What do you dislike about NUVI?** Perhaps the only issue I had with Nuvi is not a limitation of the tool per se, but of my client segment. Keeping the data targeted to uses pinned to a specific entity proves difficult when you are tracking people, not businesses. But when it came to cleaning the data out, Brandi once again proved responsive and creative--helping me solve the problem and come up with countermeasures to improve tracking going forward. **Recommendations to others considering NUVI:** The tool is an extraordinary asset--if you use it consistently and act on the results. There's a lot of data, but it's actionable if you keep up with it! **What problems is NUVI solving and how is that benefiting you?** My primary clients are publishers and authors, who seek to understand the conversations centered around books and writing/reading. The biggest benefit I was able to bring was to be able to show clients how their key competitors were leveraging social media, which helped my clients establish best practices and new ways of thinking about their time on social media. ### 30. Top Shelf Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul J. | CEO / President / Founder / King Monkey / Marketing , Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2016 **What do you like best about NUVI?** The real-time analytics. The easy to digest visuals. The ability to monitor conversations in the moment and participate. Our customer service rep. It puts me in the driver seat as a digital marketing expert to develop meaningful goals and objectives. **What do you dislike about NUVI?** I wish I could bulk load social media posts for planned content. I would then drop Hootsuite. The platform can seem overwhelming at first until you cut ties with your old programs and just jump in. **Recommendations to others considering NUVI:** Take the time to have a tour! Ask them about flexible get started plans. **What problems is NUVI solving and how is that benefiting you?** It allows me to understand what the market is doing and how our campaigns are performing. It positions us as a leader in the digital space. It separates agencies from small businesses and consultants. ### 31. Excellent Social Media BigData Analytics and Visualization Engine **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin R. C. | Monitor8 IoT Enablement Services - VP, Vertical Market Solutions and XaaS Solutions Strategy, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2016 **What do you like best about NUVI?** Comprehensive Social Media Analytics Engine for understanding global or localized sentiment in different languages pulled from the Top 10 social media site and over 4M RSS feeds. **What do you dislike about NUVI?** Facebook APIs have been terminated and a separate service must be purchased to gain direct Facebook intelligence. However, the action is more related to Facebook’s business decision and a work-around has been devised by NUVI. **Recommendations to others considering NUVI:** Get fully trained by the knowledgeable and professional customer account Reps. Try several Monitors to understand the nuances of the BigData analytics engine, situational awareness dashboards and the report generation mechanisms. **What problems is NUVI solving and how is that benefiting you?** Global Threat Vectors for the Federal and National Security Market National Hot Topics / Flash points for Commercial, Homeland and National Security Markets Ability to provide social media profile of an individual for Federal Agencies to conduct background check. ### 32. Awesome Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Director of Community and Content, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2016 **What do you like best about NUVI?** Combines visuals and data into one dashboard that our entire team can use. The reporting tool has been handy when providing data to other members of our team and clients. **What do you dislike about NUVI?** Positive experience so far! We have used NUVI in a variety of situations and it has exceeded expectations so far. **Recommendations to others considering NUVI:** We experimented with a number of tools before deciding on NUVI. It combines data with visuals and the reporting tool is a big bonus. **What problems is NUVI solving and how is that benefiting you?** We use NUVI to monitor social media activity as it relates to our clients. It's also a great tool for content marketing (discovering new content ideas, measuring the impact of what we create, etc.). We've also been able to use it for some experimentation and trend discovery. ### 33. Awesome listening tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2016 **What do you like best about NUVI?** NUVI scours the social web to collect any and all mentions you're looking for with plenty of customization options and a high degree of specificity. **What do you dislike about NUVI?** It's not the most intuitive tool for publishing or community management - we use it primarily for listening. **Recommendations to others considering NUVI:** Excellent tool for social monitoring and listening. **What problems is NUVI solving and how is that benefiting you?** We're able to collect data on conversations that are relevant to our clients as they're on their way up, so we can get involved in them from the brand's perspective while the topic is still hot. This has enabled us to build stronger connections with our consumers. ### 34. NUVI: Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimball J. P. | Training Coordinator, Professional Training & Coaching, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2016 **What do you like best about NUVI?** We held a live event and monitored the conversation leading up to the event and the day of. With such high volume coming in, we used the sentiment tool to go through all of the data. From the sentiment tool we were able to make the decision to adjust our campaign branding. Because of the real time monitoring, we were able to direct people on how to join the event when people mentioned us with questions. **What do you dislike about NUVI?** We tried out the publishing tool, but it didn't have everything we needed so we ended up using a different tool, but our AM was awesome to help us out during our live event. Overall, NUVI has been great! **Recommendations to others considering NUVI:** Make sure that you work closely with your account manager. This helped us with our big events because we had everything set up really well to achieve our goals beforehand. **What problems is NUVI solving and how is that benefiting you?** We were able to figure out our campaign branding and influencers/brand champions. ### 35. Great insight, huge value-add **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2016 **What do you like best about NUVI?** We love that we are able to provide our clients with in-depth, insightful dashboards on social media reach and engagement. The platform has allowed us to become quick experts in any number of fields - identifying content trends, influencers and detractors. It's easy to use and one of our favorite tools. The customized reporting provides a new level of analysis and professionalism to our client work, and it also provides great insight into longer-term trends and opportunities. **What do you dislike about NUVI?** Our only wish is that NUVI tracked LinkedIn data (which is in the works!). **What problems is NUVI solving and how is that benefiting you?** We use NUVI for crisis alert monitoring, reporting, identifying popular content trends and influencers. This platform has taken our social media analytics to entire new level. We are helping our clients determine where they stand against competitors - particularly in terms of reach and engagement. We are also spotting content trends and are able to watch as news stories ebb and flow through the news media cycle. ### 36. Nuvi is the best social media platform out there **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi J. | Senior Marketing Manager, Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about NUVI?** My company has been using NUVI for over a year now, and it's by far the best out there. I find the platform very client friendly, especially when it comes to social listening work - The depth of social listening options makes it easy to analyse relevant conversations globally. NUVI is incredibly flexible and very affordable - the client support is also fantastic! We speak to our Client Support Manager once a week and they are always on hand to help. **What do you dislike about NUVI?** The reporting tools unfortunately don't include all the basic metrics. This means we still need to visit each owned social page's analytics. We also find the reports very lengthy and are keen to have something more succinct, with top line information to share with internal stakeholders. **What problems is NUVI solving and how is that benefiting you?** Since starting back in February 2015, we've found a number of prolific influencers who we now work closely with on our global marketing campaigns. This has helped expose our products to new brands and audiences. ### 37. NUVI rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2016 **What do you like best about NUVI?** We recently purchased the tool, NUVI to use for our client social media engagement. From the initial sales to the on-boarding we had the best customer service experience. After purchasing the tool, we were greeted by the beautiful Jessica Brady. Not only is Jessica the sweetest thing in the world, she is smart and has went above and beyond to help me in times of crisis at any moment of the day. Over the year, I have gotten to know Jessica and know she is a genuinely good person and I absolutely love our weekly phone calls. She is one of those girls who instantly puts a smile on your face through the phone. With very little knowledge from me on the tool, she has been able to inform and educate me on the tool and of top trending keywords to increase our interaction and social following base. Even when I set a client up incorrectly with topics that may not be the best, she immediately reaches out and redirects me. Within one of our clients online strategies the brand was collectively averaging 303 brand mentions from all social media platforms. Their mentions grew to 3,018 within three months of using NUVI on their account. We highly recommend investing in NUVI and hopefully, you get as lucky as us and get Jessica as your client success manager. **What do you dislike about NUVI?** Social Following count month over month in one place. **Recommendations to others considering NUVI:** Would LOVE an easier way to track social following count on all platforms and to export into a report instead of configurating a few into one. **What problems is NUVI solving and how is that benefiting you?** SEO traffic to website by engaging with potential clients. Increased traffic to site. Increased social awareness and following base. ### 38. EXTREMELY valuable tool for consumer insight and sentiment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2016 **What do you like best about NUVI?** I really value NUVI's professional and appealing theme when it comes to the "look" of their program. The fact that we can generate detailed, professional reports directly from NUVI saves so much time in the long run. **What do you dislike about NUVI?** There's not much to dislike about the program, but the fact that Facebook comments are not included in the monitoring means we are missing out on a lot of conversations. **Recommendations to others considering NUVI:** If you are looking for a program that is easy to use and share with your clients, NUVI is that program. **What problems is NUVI solving and how is that benefiting you?** We are solving the problem of digging through our social media accounts for comment highlights to analyze the sentiment of consumers; NUVI does this for us with the click of a button. We have realized that this saves quite a bit of time that can be now be spent on strategy. ### 39. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2016 **What do you like best about NUVI?** I love that we have access to an account person specific to our accounts. Roy is always helpful and is never annoyed when I need him to help me set something up or walk through a feature again. **What do you dislike about NUVI?** I wish the reports were a bit more reader friendly, I think the content of the reports is great it's just not very pretty. **Recommendations to others considering NUVI:** Test it out and make sure it's the right fit, we still sometimes miss a few of the features from Brandwatch but NUVI has done a great job of helping us sell into clients. **What problems is NUVI solving and how is that benefiting you?** This is a great tool to look at audiences and what trends are happening. ### 40. Helpful social tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2016 **What do you like best about NUVI?** Great for tracking mentions of a specific handle and for seeing how your client stack up with regard to market share. **What do you dislike about NUVI?** Sentiment is usually not accurate, but most similar platforms have the same problem as point of view can't be embedded. **Recommendations to others considering NUVI:** Really look into the product and demo it before you use it, because it is expensive and you need to make sure this product would help you with your business needs and goals. **What problems is NUVI solving and how is that benefiting you?** We need to track the reach and scope of our clients' social media efforts, and this helps us keep track of all mentions. ### 41. Nuvie, used as social media monitoring system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2016 **What do you like best about NUVI?** Easy to set up monitor, reports can be adjust to suit reporting metrics and the customer support is always very helpful. **What do you dislike about NUVI?** That it's hard to claim historical data on new monitors, the Facebook & Instagram reach figures aren't really captured in an adequate way. Also, not having push notifications available should an uncommon spike in activity occur is limiting. **What problems is NUVI solving and how is that benefiting you?** We use the software for campaign-based monitoring. ### 42. Reliable and necessary tool to get my job done **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen D. | Owner, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2016 **What do you like best about NUVI?** There are many features of NUVI that I enjoy but a couple in particular are the "stream" as well as the report generator. The "stream" gives me a quick visual of the sentiment as well as the influence rating of the social account talking about our product. The report feature saves me so much time and stress. My clients are happy with the format and contents of the report. I can't write a review without talking about my client success manager, Brandi. She is amazing and so helpful. She adds value to this software and is always available when I need her. **What do you dislike about NUVI?** I have run into glitches in the system when working in it daily. With this said, I am able to contact my client success manager and she can determine if it is a NUVI or user issue. Most NUVI issues are because they are improving and making modifications to the software and are fixed by the next day. There are also work arounds that allow me to maintain my productivity. Not a NUVI issue, but I wish Instagram allowed NUVI to post on their behalf. NUVI has a work around and it works fine. I just have to copy and paste text copy and pictures using my cell phone into Instagram. I was told there isn't a software that allows scheduled posting to Instagram. Another wish list item for me would be to improve the flagging feature. I would have it store the flags by brand and I would be able to generate a "flagged content" report when needed. Also, I would like the content calendar to be shared with the other admins on the brands so that we can see what all is being done. The work around is using one account for scheduling content. One more, a link shortening feature like bit.ly that would also be included on a report to track clicks. **What problems is NUVI solving and how is that benefiting you?** Using NUVI allows me to monitor all the social chatter coming from multiple social sites and respond accordingly. Also, I use NUVI for publishing posts and tweets for the brands. It is working great. Before, I was relying on individual social sites analytics as well as my own to generate reports. It was extremely time consuming, I wasn't happy with the format and my clients were overwhelmed. The NUVI analytic report seems to meet their needs and they are satisfied with the monthly social snapshot. Another feature I like is the "stream". I like to have a visual of the influencer rating as well as the sentiment. Also, I like that I can change the sentiment if necessary. ### 43. My favorite social listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** Josh v. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2016 **What do you like best about NUVI?** My company does a lot of social listening work. We need easy ways to get the data we need for a variety of different analyses. NUVI has been my favorite tool to use for both the low price and the incredible flexibility of the tool. Below are my favorite bits of NUVI: * Dashboards - The standard dashboards are very client friendly. I initially starting using NUVI as a tool I platform I can easily project in my clients' social offices. * Reports - Out of all the social listening tools, NUVI has the best standard report templates and the best customization options. I've been able to shorten our weekly social listening reporting process from hours to just a few minutes. * Boolean - NUVI has the easiest Boolean builder of any social listening platform. For those not accustomed to building blocks of Boolean, NUVI has a few fields to fill out that will do it for you. In a few hours, I've trained interns to build rather complex Boolean that used to require experienced analysts. * Live Mention Stream - For real time activations, nobody can beat NUVI's real time stream. Down to the second, I've used NUVI to effectively run Super Bowl parties, live Twitter chats and event surprise and delight campaigns. * Facebook - NUVI is one of the only platforms offering private Facebook data!! 'Nuff said. In general, the flexibility of the platform is fantastic. I've been able to easily create monitors for keywords, monitors that track a list of specified handles, influencer identification, been able to pick out markets most important to brand based on conversation density, and easily create charts comparing the volume and sentiment of conversation around 100 influencers on a week to week basis. In my experience there are no other tools that can handle this breadth of activity (especially access to private Facebook data), especially within the price point. **What do you dislike about NUVI?** NUVI works much better on Chrome than Firefox. It's not as easy as I would like to managed and nest monitors into projects. **Recommendations to others considering NUVI:** Don't be shy about leaning on their account team. They're very helpful. **What problems is NUVI solving and how is that benefiting you?** I'm primarily using NUVI for the following: * brand monitoring * tracking shifts in sentiment as a means of measuring creative effectiveness * audience profiling * influencer identification * influencer ranking * channel monitoring ### 44. Get a bead on what people are saying, how they're saying it **Rating:** 3.5/5.0 stars **Reviewed by:** Stephan H. | Owner, Digital Marketing Strategist, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2016 **What do you like best about NUVI?** The depth of social listening options makes it easy to analyze relevant conversations. **What do you dislike about NUVI?** It's the type of tool that requires you to do one thing at a time. Needs more seamlessness between listening, publishing, monitor tuning. Also, the engagement interface needs updating (RT with comment on Twitter, specifically) **Recommendations to others considering NUVI:** It's highest and best use is for listening and analysis (the reports are great too), and lightweight engagement. The publishing calendar is well done for a company that pre-writes their social posts elsewhere, creates specific tracking links on their own, and wants to have a full screen, multi-channel view of what they're putting out. Personally, I don't publish social content that way but that's how I see things shaking out in that section of the tool. I can see this being an excellent short-term option (3-6 months?) for companies entering a market and looking to build influence or help shape content strategy. Agencies will benefit from the ability to share their data point allotment across multiple client accounts. That's a positive aspect of the account structure with NUVI that doesn't fit into the survey here. Companies who host events will also find value in NUVI because of the way you can monitor your event hashtag (and identify hashtags being used in tandem with your event). Overall, NUVI is a tool that needs to be part of your social strategy at some point in time. **What problems is NUVI solving and how is that benefiting you?** I am using NUVI to get more visibility on social media with industry influencers. The tool allows me to easily see what they're publishing, the phrases that are trending; from there, I can do outreach and create social content that aligns with what their audience is already responding to. By the same token, as I see trends on certain topics in my industry, I can predict what future content topics might be covered, and be prepared with my own marketing campaigns. ### 45. An essential social media monitoring platform **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart C. | Director of Social Media, Sports, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2016 **What do you like best about NUVI?** - Beautiful user interface - Visually stunning - Enables you to effectively monitor the conversation taking place about your brand through social media - Superior analytical software - Live monitoring provides instant ability to connect and engage with EVERYONE!! Not just those who show up in your feed - Comprehensive reports provide immediate feedback that is easy to understand - Detailed analytics facilitate the monetization of social media platforms - Quick and helpful customer support - Presentation mode provides impressive insight to the casual consumer **What do you dislike about NUVI?** - Sentiment tool is not entirely accurate. However, sentiment is easily corrected by the admin. - Historical data is not easy to find. Would be nice to pull numbers/data on keywords that trended that you were not originally tracking. - Would be nice to have more analytics regarding Instagram (this is probably hindered by the amount of data Instagram will actually let you see) **Recommendations to others considering NUVI:** Give them a call and let them help you improve your social media presence. **What problems is NUVI solving and how is that benefiting you?** - We want to listen to the conversation about our brand and better shape our campaigns based on our consumers wants and needs. Nuvi enables us to do that. ### 46. Nuvi is my heart song **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about NUVI?** Nuvi listens better than any tool I've demoed. **What do you dislike about NUVI?** i wish Nuvi also provided insight to LinkedIn - but do to closed APIs... **Recommendations to others considering NUVI:** Get it now. **What problems is NUVI solving and how is that benefiting you?** Currently I use nuvi to find mentions on the internet and appearances in articles we didn't commission. I also use it for competitor analysis ### 47. Nuvi Makes Social Media FUN Again **Rating:** 4.0/5.0 stars **Reviewed by:** Christa R. | Communications Specialist, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2016 **What do you like best about NUVI?** Nuvi's customer service is top-notch. If I ever have a problem, which is rare, I can count on it being solved within a few hours. **What do you dislike about NUVI?** Nuvi's reporting features can be expanded to pull in more audience insights. **Recommendations to others considering NUVI:** Take your time to set up your monitors correctly. Nuvi's customer service can walk you through the entire process. **What problems is NUVI solving and how is that benefiting you?** I'm using Nuvi to manage my social networks in one, easy-to-use location. Nuvi does just that. I can monitor mentions from every social network from multiple perspectives in the blink of an eye. I can publish from one place, too! ### 48. Easy to use Social Monitor Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2016 **What do you like best about NUVI?** Nuvi is very easy to use and gives great insight into trending topics and what people are talking about with your brand. Also made it easy to find our influencers and identify brand ambassadors for our clients. It helps up have data to support the work we do on a daily basis. The Nuvi team is also very helpful and always available to answer any questions or issues that arise! **What do you dislike about NUVI?** I find their publishing and reporting tools are lacking compared to the other tools available currently in the market. Especially as an agency that manages multiple accounts. Review websites in the filters would be a great addition. **Recommendations to others considering NUVI:** Nuvi is a wonderful software but at this point there is still room for improvements in the analytics. **What problems is NUVI solving and how is that benefiting you?** Our clients are constantly wanting to understand the benefit of social media and with these tools and monitoring we can better share that insight with them! ### 49. Nuvi is a great tool for understanding your social media engagement. **Rating:** 5.0/5.0 stars **Reviewed by:** Erin K. | Director of Content Management, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about NUVI?** I like that it gathers info from all social media sites in one convenient place. It saves lots of time rather than having to check data through each individual channel. **What do you dislike about NUVI?** It's a bit overwhelming when you login your first time, but as long as you have someone from Nuvi there to guide you through it, it starts to make sense. **Recommendations to others considering NUVI:** Ask for regular sessions and they will deliver! Rebecca has been awesome to work with. **What problems is NUVI solving and how is that benefiting you?** We are trying to understanding our social media engagement. We're starting to understand trends on various channels and I love that it's personalized to us - it even tells us which day of the week we should post on our Facebook page based on our own data. ### 50. Excellent monitoring + Incredible Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2016 **What do you like best about NUVI?** I love the reports that NUVI is able to export. You can get very specific information from the reports and they're great for sharing with sponsors and partners. NUVI is also very easy to use. Everything is very intuitive and very well-designed. **What do you dislike about NUVI?** I think the channel reporting needs work but since it is a new feature I'm sure the NUVI team is working towards improving that section of the program. **What problems is NUVI solving and how is that benefiting you?** We are able to better monitor our hashtags and keywords. This allows us to follow every minute of a large event to see what people are talking about - literally minute by minute! This has been so valuable to us in both pre-event planning, live event coverage ## NUVI Discussions - [What is NUVI used for?](https://www.g2.com/discussions/what-is-nuvi-used-for) - [What about agencies?](https://www.g2.com/discussions/agencies-b62e27e8-9f6f-4af9-b69c-d81b345bbb2d) - 1 upvote - [Does NUVI have enterprise packages?](https://www.g2.com/discussions/enterprise) - 1 upvote - [What does my plan include?](https://www.g2.com/discussions/what-is-included) - 1 upvote - [View NUVI pricing details and edition comparison](https://www.g2.com/products/nuvi/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+03%3A38%3A53+-0500&secure%5Bsession_id%5D=38fee38a-cb86-4583-a434-f1dc6229612f&secure%5Btoken%5D=5d65ad077baac8eabd0a67f9477b22cd4b78befdd0df51f8e6ad88e706b42c4d&format=llm_user) ## NUVI Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top NUVI Alternatives - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,326 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,708 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,142 reviews)