Northwoods Consulting Partners Reviews & Provider Details

Name: Northwoods Consulting Partners
Rating: 5.0 (3 reviews)

We build cloud-based human services software designed to make workers’ lives a little bit easier. The result? More time to focus on mission-critical work so clients get the help they need. Our Traverse software is a cloud-based, commercial off-the-shelf (COTS) document management, forms management, and mobility software purpose-built for human services agencies. Traverse puts timely and relevant case information at workers' fingertips so they can work from anywhere, meet timeliness and accuracy goals, and help those who need it the most.

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Northwoods Consulting Partners

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Tiffany Himmelreich

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Michelle E.

Child and Family Manager

Mid-Market (51-1000 emp.)

3/7/2022

"Tired of Mountains of Paper?"

5/5

Describe the project or task Northwoods Consulting Partners helped with:

We've been on a journey with Northwoods and used Pilot and CoPilot and now Traverse. When we needed a new system, we interviewed other companies but returned to Northwoods due to their customer service. Even once we implemented Traverse, they listened to our needs and supported us. We love their web-based product that takes the extra stress off of our own IT folks. I also love their online reports and online support. They understand the roles and hoops that social workers encounter daily, and they seriously consider that as they design and continue to improve their projects. Review collected by and hosted on G2.com.

What do you like best about Northwoods Consulting Partners?

The things I like best about Northwoods are their web-based Traverse system and their customer service. They are there to listen and provide support. I also appreciate their knowledge of implementation science. Review collected by and hosted on G2.com.

What do you dislike about Northwoods Consulting Partners?

We've experienced some difficulty with our audio/video on our program, but Northwoods is actively resolving this issue. Review collected by and hosted on G2.com.

What problems is Northwoods Consulting Partners solving and how is that benefiting you?

We are getting rid of our old paper files and are becoming more efficient, which is especially helpful in this current remote environment. Review collected by and hosted on G2.com.

RO

Rich O.

Social Work Program Administrator

Mid-Market (51-1000 emp.)

3/7/2022

"Current Northwoods / Traverse user"

5/5

Describe the project or task Northwoods Consulting Partners helped with:

Most recently our agency has worked with Northwoods to implement Traverse for our Adult and Child Welfare programs. Our agency continues to use Compas Pilot for our Economic Services Programs. Review collected by and hosted on G2.com.

What do you like best about Northwoods Consulting Partners?

Traverse is easy to use for new and existing staff. The ability to organize cases and search for information has been very beneficial. The upgrades made by Northwoods since we started using Traverse have been very helpful. Review collected by and hosted on G2.com.

What do you dislike about Northwoods Consulting Partners?

I have not had any issues or negative experiences in working with Northwoods. Review collected by and hosted on G2.com.

What problems is Northwoods Consulting Partners solving and how is that benefiting you?

Because Traverse is very easy to use and information is easy to find and search for, it has reduced training time and allowed our agency to organize cases better and locate important information. We have also been able to create reports using data stored in Traverse, which saves time and will eventually assist all program areas. Review collected by and hosted on G2.com.

RK

Renee K.

Child Welfare Program Manager

Small-Business (50 or fewer emp.)

2/22/2022

"Traverse is great."

5/5

Describe the project or task Northwoods Consulting Partners helped with:

Obviously they helped with the implementation of Traverse and has provided technical assistance along the way as needed. Review collected by and hosted on G2.com.

What do you like best about Northwoods Consulting Partners?

Northwoods team was available whenever we needed them during implementation and afterwards. Review collected by and hosted on G2.com.

What do you dislike about Northwoods Consulting Partners?

The one thing that I dislike the most is the way we currently have to sign documents; however, they are working on a solution for this. Review collected by and hosted on G2.com.

Recommendations to others considering Northwoods Consulting Partners:

Northwoods has a great team of people to work with that have an overall understanding of the complexity of what we do on a daily basis and strive to make it easier for social workers. Review collected by and hosted on G2.com.

What problems is Northwoods Consulting Partners solving and how is that benefiting you?

We have continued to meet with Northwoods on a monthly basis; sharing any issues that we may have. It is a good feeling to know that you are being heard. Review collected by and hosted on G2.com.