--- title: NIVA Reviews meta_title: 'NIVA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how NIVA works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2026-08-06' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # NIVA Reviews **Vendor:** Nivalabs AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About NIVA NIVA is an agentic AI chatbot platform developed by NivaLabs AI that enables businesses to build intelligent, white-label AI assistants with multi-agent workflows, cross-session memory, smart forms, workflow automation, and industry-trained personas. The platform includes 250+ pre-trained AI personas across 25+ industry verticals including marina, healthcare, finance, legal, hospitality, SaaS, logistics, and real estate. Businesses can deploy AI agents without coding using NIVA’s no-code admin platform, workflow engine, and embeddable AI widget. NIVA combines conversational AI, dynamic workflow automation, private knowledge bases, ERP integrations, webhook automation, and multi-persona AI routing into a unified enterprise-ready platform for customer engagement and operational automation. ## NIVA Reviews ### 1. Easy Setup and Instant Answers for Website Visitors **Rating:** 5.0/5.0 stars **Reviewed by:** HRP I. | IT MANAGER, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 05, 2026 **What do you like best about NIVA?** We recently added the NIVA AI chatbot to our website www.hrpinfra.com and the experience has been positive so far. It answers visitor questions instantly and helps people find the right information without waiting for our team. The setup was smooth, and the NIVA team was always available whenever we needed help. Overall, it’s been a valuable addition to our website and we’re happy with the results. **What do you dislike about NIVA?** So far, we have not experienced any major issues with NIVA. There is always room for further improvement, particularly in making the chatbot responses even more personalized and context-aware for specific visitor queries. Overall, our experience has been very positive and we are satisfied with the product and support provided by the NIVA team. **What problems is NIVA solving and how is that benefiting you?** Before using NIVA, website visitors often had to search through different pages or wait for our team to respond to their questions. NIVA is helping us provide instant answers and guide visitors to the right information, which improves the overall user experience. It saves our team time by handling common queries and helps us engage with website visitors more effectively. ### 2. Easy Setup, Seamless Chat Integration & Flow AI Engine **Rating:** 5.0/5.0 stars **Reviewed by:** Yogesh C. | PM, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 26, 2026 **What do you like best about NIVA?** Ease of use and Easy setup in my portfolio. Integration is valuable. Flow AI Engine is amazing to use. Best performance for my data. **What do you dislike about NIVA?** Can have more integrations and Mobile application is very helpful **What problems is NIVA solving and how is that benefiting you?** It's providing enterprise based Agentic Chatbot - [View NIVA pricing details and edition comparison](https://www.g2.com/products/niva/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-26+07%3A22%3A58+-0500&secure%5Bsession_id%5D=b0645435-183e-4dd9-83e7-b521d70ab41a&secure%5Btoken%5D=6a78f34c23c34a86a07baaede17a65e674038ed606ba79c72476d1f3d7a1209e&format=llm_user) ## NIVA Integrations - [Discord](https://www.g2.com/products/textaify-discord/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams](https://www.g2.com/products/24houranswers-teams/reviews) - [Telegram Bot](https://www.g2.com/products/telegram-bot/reviews) ## NIVA Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top NIVA Alternatives - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,709 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,628 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,694 reviews)