CXone Expert offers enterprise-grade, AI-powered knowledge management solutions for global enterprises that want to increase customer lifetime value. Expert serves millions of users worldwide. The company’s knowledge management platform is designed to dynamically serve up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience. Expert offers solutions for customer self-service, agent assistance and internal departmental knowledge. Expert’s solutions provide organizations with a comprehensive set of tools to efficiently capture, manage, extend, update, and optimize knowledge across various touchpoints, channels, and devices, enabling quick and easy access to knowledge. Expert functionality includes Google SEO-optimized content, intelligent search capabilities, and personalization/permissioning to ensure a low-effort customer experience. Functionality also includes extensibility into multiple digital channels such as web properties, support ticket forms, community sites, chatbots, IVAs, and more. The platform also includes pre-built integrations to popular CRM and contact center systems.