---
title: nGAGEMENT Reviews
meta_title: 'nGAGEMENT Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 11 reviews by the users' company size, role or industry to
  find out how nGAGEMENT works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 11
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# nGAGEMENT Reviews
**Vendor:** nGUVU  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 11
## About nGAGEMENT
nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.





## nGAGEMENT Discussions
  - [Why is nGAGEMENT specifically for contact centers?](https://www.g2.com/discussions/why-is-ngagement-specifically-for-contact-centers) - 1 upvote
  - [How does nGAGEMENT work?](https://www.g2.com/discussions/how-does-ngagement-work) - 1 upvote
  - [How do I install nGAGEMENT?](https://www.g2.com/discussions/how-do-i-install-ngagement) - 1 upvote
  - [What is nGAGEMENT?](https://www.g2.com/discussions/what-is-ngagement) - 1 upvote

- [View nGAGEMENT pricing details and edition comparison](https://www.g2.com/products/ngagement/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-06+07%3A26%3A43+-0500&secure%5Bsession_id%5D=c1db1361-21fd-45fc-b449-3517d1e450ac&secure%5Btoken%5D=2e617fd70fed667e606f54b87a570dca28469b3058d78422c172ab353fdd3290&format=llm_user)

## nGAGEMENT Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Competition**
- Competition Templates
- Custom Competitions
- Team Competitions
- Simultaneous Competitions
- Competition Adjustments
- Awards and Incentives

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access
- Service Level Agreement (SLA) Management
- Performance Management
- Queue Management
- Compliance Management
- Customer Experience Management
- Attendance Management
- Employee Management
- Time Off Management

**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management
- Quality Management

**Agentic AI - Sales Gamification**
- Autonomous Task Execution

**Additional Functionality**
- Performance Metrics
- Leave Tracking
- Call Monitoring
- AI Copilot
- For Call Centers
- Employee Time Tracking
- Third-Party Integrations
- Generative AI
- Activity Monitoring
- Reporting/Analytics
- API
- Call Recording
- Approval Process Control
- Skills Tracking
- Activity Tracking
- Variable Workforce
- Employee Coaching Tools
- Employee Database
- Online Time Clock
- Agent Interface

**Integrations**
- CRM Integration
- Social Collaboration Integration
- TV Streaming

**Platform**
- Reporting
- User, Role, and Access Management
- Enterprise Scalability
- Data Import & Export Tools
- Performance and Reliability

**Employee Features**
- User Profiles
- Notifications
- Mobile

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