1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) 4. [nGAGEMENT Discussions](https://www.g2.com/products/ngagement/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3d1122588f7422af0b5ece6f7d7754c6/ngagement.png "Product Avatar Image") ](/products/ngagement/reviews) [ nGAGEMENT ](/products/ngagement/reviews) (11)4.0/5 nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities. Show More * * * ### 36.0 Nps Score Already have nGAGEMENT? ### All nGAGEMENT Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") G2 Verified User in Hospitality • almost 10 years ago Posted by nGAGEMENT Posted by nGAGEMENT More Options - [ # Why is nGAGEMENT specifically for contact centers? ](/discussions/why-is-ngagement-specifically-for-contact-centers) nGAGEMENT is listed as a contact center solution, yet other gamification-based applications are not as specific. Why is that? [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.&title=nGAGEMENT+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=nGAGEMENT+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=nGAGEMENT+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss%0aAsk+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=nGAGEMENT+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss%0aAsk+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") G2 Verified User in Hospitality • almost 10 years ago Posted by nGAGEMENT Posted by nGAGEMENT More Options - [ # How does nGAGEMENT work? ](/discussions/how-does-ngagement-work) What kind of data configuration is required? [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.&title=nGAGEMENT+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=nGAGEMENT+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=nGAGEMENT+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss%0aAsk+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=nGAGEMENT+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss%0aAsk+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") G2 Verified User in Hospitality • almost 10 years ago Posted by nGAGEMENT Posted by nGAGEMENT More Options - [ # How do I install nGAGEMENT? ](/discussions/how-do-i-install-ngagement) Once I decide to try nGAGEMENT, how do I install it? [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.&title=nGAGEMENT+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=nGAGEMENT+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=nGAGEMENT+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss%0aAsk+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=nGAGEMENT+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss%0aAsk+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") G2 Verified User in Hospitality • almost 10 years ago Posted by nGAGEMENT Posted by nGAGEMENT More Options - [ # What is nGAGEMENT? ](/discussions/what-is-ngagement) What is nGAGEMENT and what will it do for my contact center? [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.&title=nGAGEMENT+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=nGAGEMENT+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=nGAGEMENT+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss%0aAsk+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=nGAGEMENT+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss%0aAsk+nGAGEMENT+questions+and+get+answers+from+expert+users+in+our+nGAGEMENT+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/ngagement/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1487567026/ngagement.svg "Product Avatar Image") ### Have you used nGAGEMENT before? Answer a few questions to help the nGAGEMENT community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fngagement%2Fdiscuss%3Fsmall_ask%3Dngagement) No