I use Nextiva for our phone system, and I appreciate how it solves all our office issues by answering all our questions. I like how quick and responsive it is, making communication and handling calls much more efficient. The setup was super easy, and overall, I'm very satisfied with the phone system and would recommend Nextiva to any business looking to improve productivity and communication. Review collected by and hosted on G2.com.

I DONT DISLIKE ANYTHING ABOUT NEXTIVA Review collected by and hosted on G2.com.

I like how clean the platform is. It's very easy to find the necessary information. It was very easy for our agents to make the transition from our old platform to this platform. They were extremely helpful handling all of our questions, setting up all the different segments of the system for us, and making sure that all the agents were where they were supposed to be, with all the queues set up and being ready for all of our questions. Review collected by and hosted on G2.com.

The only thing our agents are missing is the ability to send gifs to one another on the Nextiva One messaging system. Review collected by and hosted on G2.com.

I really appreciate the "great quality on the phone calls" that Nextiva provides, which helps a lot in solving my communication problems. I can reach my clients anytime without worrying about the call quality. I also like the "easy access to everything in the app," which makes using it very convenient for work. Plus, the ability to "put my calls on hold" is a feature I value the most since it helps me manage my calls effectively. The setup was "super easy, no problem at all," which was a nice touch. Review collected by and hosted on G2.com.

Just the thing that the little screen that shows new calls interrupts me if I am writing something on another page Review collected by and hosted on G2.com.

The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features. Review collected by and hosted on G2.com.

There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc Review collected by and hosted on G2.com.

I find the system to be very reliable, and I appreciate the ability to manage our setup through their online platform. It has a lot of features that work well for our business. Review collected by and hosted on G2.com.

Support can be difficult to communicate with. Review collected by and hosted on G2.com.

I like that Nextiva keeps our phones auto-dialing, gives us organized workflows, and lets us see context for each call on the main screen. I love the AI transcriptions. They’re very helpful for performance reviews and lead to valuable coaching and training moments. The onboarding process was smooth, too. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

I like that Nextiva is convenient and accessible from multiple locations. I can communicate with students without using a physical cell phone or my personal number. I also like having audio transcripts for my voicemails, so I can listen to them while doing other tasks and multitask while communicating with students. The setup UI was fairly intuitive and easy to navigate. Review collected by and hosted on G2.com.

I typically have a slight delay when I make the first call of the day because the application needs to boot. I’m also having trouble receiving voicemails within call groups. Review collected by and hosted on G2.com.

Nextiva’s standout feature is their customer support. Their representatives are consistently prompt, knowledgeable, and genuinely helpful, resolving any questions or configuration needs efficiently. Review collected by and hosted on G2.com.

I have no complaints. If anything goes wrong they are quick to fix it Review collected by and hosted on G2.com.

Easy set up of account through the sales team; simple to use NextivaONE portal for PC and iOS calls. Review collected by and hosted on G2.com.

Everything is working GREAT ... nothing to dislike! Review collected by and hosted on G2.com.

YOU CAN CONNECT VIA YOUR CELL PHONE SO ITS EASIER THAN HAVING A LANDLINE. Review collected by and hosted on G2.com.

IT DROPS CALLS ALSO CANNOT HEAR AT TIMES Review collected by and hosted on G2.com.