I like best about Nextiva is its exceptional uptime and crystal-clear call quality. Our team relies heavily on consistent communication, and the platform rarely experiences dropped calls or lag, which helps maintain our professional image with clients Review collected by and hosted on G2.com.

Mobile App Stability Users frequently complain about the mobile application dropping calls, experiencing lag, and having sync issues and its Search Functionality ,The software has notable search limitations, making it difficult to search through text messages, call transcripts, or specific historical logs. Review collected by and hosted on G2.com.

Over the past year, we have been trying their additional features like the Contact Center, Call Center Infrastructure, AI Voice Assistants and are pleased with the set of offerings we never knew existed earlier as a part of our relationship. We also recently tried Xbert, their AI receptionist. Its an exciting way to ensure we never miss any calls and the callers get directed accurately to the intended recipient/department. It does function intelligently and adapts to our employees' schedules and availability. Review collected by and hosted on G2.com.

The admin panel is outdated and needs to be more functional. Review collected by and hosted on G2.com.

We have been very happy using Nextiva since 2016.

At our peak, we supported between 70 and 100 extensions, including desktop handsets, a few Wi-Fi–enabled desktop units, and several wireless handheld phones.

System reliability has been excellent. I don’t recall any significant outages—if there were any, they likely occurred outside of business hours.

The phones arrived preconfigured to connect to Nextiva’s router over the internet, so installation and setup was straightforward. We simply plugged them into an internet-connected PoE switch or used wall adapters for non-PoE or Wi-Fi connections.

Managing phones and extensions through the web-based admin system is simple, and the learning curve was minimal.

We are a manufacturing company with sales and support operations, and Nextiva provides everything we need in a VoIP system. We primarily use their basic service, which includes features such as an auto attendant, remote desktop software for users without physical handsets, web-based fax services, and call hunt groups that route unanswered calls to a larger team. Remote users can also set schedules to avoid receiving calls after hours. The pricing has been exceptional for these features.

Reporting in the basic plan is somewhat limited, but exporting call logs has consistently provided the information we need.

It took some time to refine our auto attendant so that callers reliably reached the correct extension. We improved this by reorganizing menu options and rewriting prompts for clarity. This was especially important because many callers seeking technical support are unsure of their specific product, so they tend to choose the first option that sounds close. After the original voice talent left the company, we used an AI voice tool trained on samples to maintain consistency when updating prompts.

Nextiva’s technical support has been knowledgeable and responsive. While administrative documentation may be somewhat limited, I’ve always been able to resolve questions and issues in a single support call. Review collected by and hosted on G2.com.

Occasionally, the remote desktop software experiences minor issues, but restarting or refreshing typically resolves them.

At times, remote users have experienced temporary call quality issues, (interrupted speech at the other end) likely due to limited upload bandwidth (below 10 Mbps). Hanging up and reconnecting usually fixes the problem. We have not experienced call quality issues in the office. Our network uses a VeloCloud SD-WAN with dual internet connections (AT&T Fiber 200 Mbps and Spectrum Fiber 100 Mbps), which helps maintain consistent performance by mitigating packet loss. So we get very good performance in the office and if there were internet issues, our SD-WAN fixes it. Review collected by and hosted on G2.com.

User-friendly, intuitive, and reliable, with a great support team. Consistent, reliable and instrumental to our team Review collected by and hosted on G2.com.

The mobile application could use some improvements and the desktop application can be a little buggy depending on your computer and connection. However it is serviceable and consistently worked on to improve Review collected by and hosted on G2.com.

Call quality has always been great. It's also relatively easy to upload voicemails for holidays/closures and update business schedule. Review collected by and hosted on G2.com.

We've struggled with reporting for several years, but I think it's due to the way we have our inbound call flow set up (we ring to all CSR's at once). We've met with reps who shared we would benefit more from their Call Center option as opposed to the current plan we have. It is also sometimes difficult to locate recordings, I wish there wasn't a separate site for that. Review collected by and hosted on G2.com.

What I like most about Nextiva is how reliable and flexible the system is. It gives us a centralized way to manage our business phone setup, including extensions, call routing, voicemail, forwarding, and user settings. Employees find it easy to use day to day, and administrators can manage the system efficiently without having to update each individual phone.

The ability to route calls in different ways and keep employees connected when they’re away from their desks is especially valuable for us. Overall, Nextiva delivers a professional, dependable communication system that fits our organization well and doesn’t require a lot of ongoing, day-to-day management. Review collected by and hosted on G2.com.

The main thing I dislike about Nextiva is that some of the administrative features aren’t as intuitive as they could be. Certain settings—especially call routing, user configurations, and other advanced options—can take several steps to locate or update. Reporting and analytics could also be easier to customize and navigate, particularly when I’m trying to pull specific information for management purposes. Overall, the system works well, but simplifying the admin interface and making advanced settings easier to find would noticeably improve the user experience. Review collected by and hosted on G2.com.

Super reliable. Flexible service. Fantastic pricing and easy setup and troubleshooting. Customer service is fantastic as well. Super easy to setup and use. I have been a customer for over 15 years and love the service. Review collected by and hosted on G2.com.

I don't have anything bad to say about them. Review collected by and hosted on G2.com.

I like that Nextiva is easy to navigate and manage settings. It has a good connection and I can use it on-the-go, which is convenient. I appreciate that the tabs are big and clear, making it user-friendly. I can take calls and use it on my phone, which helps when I need to switch quickly. I use the contacts feature to see colleagues' availability, which helps me serve clients faster. Nextiva also makes it easy to adapt for new colleagues, which is great for our team. The setup was straightforward, taking about thirty minutes, which was pretty easy. Overall, I think it's a user-friendly tool that meets my communication needs. Review collected by and hosted on G2.com.

No complaints at the moment Review collected by and hosted on G2.com.

I like Nextiva’s user-friendly interface, reliable call quality, and easy call management features. It helps me communicate with customers efficiently and provide better support. The initial setup was fairly straightforward, and our team got started with minimal difficulty. Review collected by and hosted on G2.com.

I occasionally run into call delays and connectivity issues. I’d like to see better call stability and shorter connection delays. Some features could also be easier to use, with clearer navigation and easier access to the features I use often. Review collected by and hosted on G2.com.

What I like best about Nextiva is its overall reliability and how well everything is consolidated into a single platform. Call quality has been consistently solid for both desk phones and softphones, and outages or call drops have been very rare, which is critical for day-to-day business operations. From an admin standpoint, the portal is intuitive and makes it easy to manage users, call routing, voicemail rules, and devices without needing to contact support for routine changes. Integrations with tools like Teams work well and reduce context switching for users. Support has also been a strong point. When issues do come up, response times are reasonable and tickets are handled by people who understand the product instead of just reading scripts. Overall, Nextiva has simplified our phone system, improved reliability over legacy solutions, and reduced the time spent managing and troubleshooting telecom issues. Review collected by and hosted on G2.com.

While overall performance has been solid, reporting and analytics could be more flexible. The built in reports are useful for high level visibility, but customization options are limited. Being able to create more tailored reports and apply deeper filtering would make it easier to pull actionable data without exporting and doing additional work elsewhere. Review collected by and hosted on G2.com.