I find Nextiva easy to use, and it provides good management. I like that it helps us track phone calls and communications with clients. The text messaging helps us with 2FA, and the NextivaOne app lets us receive calls on our cell phones so we don’t miss any calls. The initial setup was fairly easy, and we got good setup support from Nextiva. Review collected by and hosted on G2.com.

The only issue we have is that the NextivaOne app isn’t available in the app stores in some countries. We’re a multinational company, and the app isn’t available everywhere we operate. Review collected by and hosted on G2.com.

I really like the ease of use of Nextiva, from its analytics tool to the call tool. I use Unity Supervisor and it helps me identify which KPIs to improve so that our service is better. Additionally, it solves a very important aspect by unifying the communication channel between our team in Argentina and the office in Miami, allowing us to manage and transfer calls as if we were in the same place. The creation of users is also very simple. Review collected by and hosted on G2.com.

Without a doubt, there are some things in the call closures like it can lag a bit, but I estimate that it also depends on the PC. Perhaps if the program were even lighter, it would be better. Review collected by and hosted on G2.com.

The drag-and-drop features save time and are intuitive to use. The ability to send reports to others eases the stress of having to explain what’s going on day to day. Review collected by and hosted on G2.com.

The main downsides for me have been the longer learning curve. Also, when I click on Users, I can’t see all of my users right away and I always have to use the search bar to find them. Review collected by and hosted on G2.com.

Very good VIOP service that connects customers with our staff to get solutions on a daily basis. Integrates with the CRM to make identifying customers and their needs easier. Review collected by and hosted on G2.com.

I experience service interruptions from time to time, but overall the performance is good and it works well for my needs. Review collected by and hosted on G2.com.

I like the seamless transition of calls. The fax system is pretty good. I also value conference calls, call transfers, and extensions. Review collected by and hosted on G2.com.

The hold time to get a rep has gotten way better, but I can still wait 10 to 20 minutes. Texting clients would be great, and setting up the multiple lines for the phone tree was challenging. Review collected by and hosted on G2.com.

Nextiva is exceptionally easy to use, and our onboarding experience was phenomenal. Both customer support and the dedicated account representative who guided our setup were fantastic to work with.

Beyond core call quality, recent updates—like their NEXT platform capabilities, natural language admin tools for quick schedule/routing changes, and built-in AI summaries—have made day-to-day management practically effortless. Review collected by and hosted on G2.com.

Honestly, very little. Navigating multi-location configurations carries a brief learning curve at first, but support is always right there to resolve any questions immediately. Review collected by and hosted on G2.com.

The most helpful thing about Nextiva is their ability to be available or make someone available to lend assistance when you need it. Review collected by and hosted on G2.com.

The only downside that I have experienced with Nextiva is having a few VOIP hardware that they did not support. Which is not really a negative because you cannot support every piece of hardware out there. Review collected by and hosted on G2.com.

I love using Nextiva for communication across my company's branches through a unified phone system. It's really convenient to have a shared menu that maintains one phone system for every location while allowing for individual setups. I appreciate that it's easy to use on both mobile and desktop platforms. The excellent customer support team helped me connect Nextiva to my CRM, which benefits my team because we can contact clients directly from the CRM, update notes, and store recordings all in one place. This integration makes our operations fast, efficient, and easy, saving us both time and money. The initial setup was very easy with excellent support. Review collected by and hosted on G2.com.

I'd love it if the recordings were hosted or it was easier to find the recordings. Review collected by and hosted on G2.com.

The reporting feature is great, and phone calls work well. the survey function for each call is also great! Allows me to review call logs a bit faster Review collected by and hosted on G2.com.

Transferring calls takes a lot of steps. When I try to get assistance from Nextiva, it often feels like I’m not a priority. I’ve had to submit multiple emails and tickets just to get someone to respond.

The reporting function is great, but I had to figure it out on my own through a lot of trial and error. Review collected by and hosted on G2.com.

It’s easy for me to create and edit my business call flow. The system is very user-friendly, and I can edit and route my call tree however I need to as my business needs change. The pricing is very competitive for this caliber of a product. There are many add-on features you can upgrade if you do scale your business or need a more complex software system in the future. The support and onboarding was instant and very helpful. I have been a customer for around a year and have not encountered any problems so far. Review collected by and hosted on G2.com.

I have only had Nextiva for around a year now and it has been pretty smooth sailing so far. Have not really encountered any issues. It took a couple phone calls to get everything set up properly and we had problems porting over 1 of my 5 phones but we eventually got it straightened out. Review collected by and hosted on G2.com.