Modern, practical, user-friendly, and efficient. Nextiva makes managing daily business communications simple. They offer competitive pricing based on your needs. Their support team ensures your workflow makes sense for managing calls effectively. Overall, it is easy to use, with no performance issues, and Nextiva also integrates with Microsoft 365 and Outlook, which is great for our recruiting team. Review collected by and hosted on G2.com.

I wish voicemails received on the computer could also be automatically transcribed into text, rather than requiring users to listen to each recording. Review collected by and hosted on G2.com.

I like the use of AI technology. It makes my notations easier and faster. Review collected by and hosted on G2.com.

Sometimes I don't hear my call ringing especially the first call of the day. Also, the account AI summary is missing from time to time so I had to log out and back in to "refresh" it. Review collected by and hosted on G2.com.

I can use it from anywhere in the world. I can just put my Nextiva device in my luggage and use it at a hotel or an Airbnb, or simply use the app on my phone as long as I have data. Review collected by and hosted on G2.com.

Honestly, there isn’t anything I dislike. I’ve been using it for six years now, and it’s been a consistently positive experience. Review collected by and hosted on G2.com.

I really like being able to use my cell phone to make and receive business calls and texts without giving out my personal number. That feature is incredibly convenient Review collected by and hosted on G2.com.

The reliability issues have been frustrating. I’ve had ongoing problems with calls going straight to voicemail after one ring that I cannot answer from my phone or computer. I’ve also had dropped calls. While support has been eventually been able to provide a temporarily fix, it returned, and the hassle to fix it is so much, which makes it hard to rely on for consistent communication. Review collected by and hosted on G2.com.

What I like best about Nextiva is its user-friendly interface, reliable communication tools, and ability to bring calls, messaging, and team collaboration together in one platform. It helps streamline daily tasks, improve productivity, and provide a better customer experience. Review collected by and hosted on G2.com.

Some features can take time to learn, and occasional technical issues or delays in customer support can be frustrating. I would also like to see more flexibility in pricing plans and easier customization options to better meet different business needs. Review collected by and hosted on G2.com.

Recently I have been invited to their monthly podcasts regarding AI and not only the uses but also the human factor. I am thankful for these reflective topics as well as learning ways to use AI. Also, I have been using their app to leave messages and send B-day and Work Anniversaries, and it is very helpful and dynamic to do it by adding some flyers. Review collected by and hosted on G2.com.

Maintenance on their main app, because I have been dealing with a few glitches after seeing messages, they still appear as unread when I have already read them. But they are really minor. Review collected by and hosted on G2.com.

I really appreciate how Nextiva is less expensive than other services, and the technology works very well. The support is phenomenal, extraordinarily easy to work with, and very responsive. The equipment also works perfectly, and the service has been flawless. Since switching to Nextiva, I've had zero problems. I find it easy to use and user-friendly, even though the initial setup was a bit challenging, the tech support guided me through it smoothly. I'd recommend Nextiva to anyone who asks. Review collected by and hosted on G2.com.

When I've lost power to the device, the phone device, all my saved quick dials go away. It would be nice if they could be stored online so they can be uploaded quickly. Other than that, I have no issues. Review collected by and hosted on G2.com.

We like that we can use it either via our desktop computer, handheld phone or via the Nextiva App, which allows us to answer calls wherever and whenever we need too. Review collected by and hosted on G2.com.

We are out in the country and don't have the best internet connection all the time, so it can be "choppy" at times. Nextiva support has been great in helping us optimize our connection that we do have to make sure that the system is working at its peak performance with what we have for internet. Review collected by and hosted on G2.com.

I like being able to manage calls across multiple locations in one place. It makes it easier to stay connected with our managers and help customers. Review collected by and hosted on G2.com.

Some settings take a little time to figure out. I’d like managing calls and making changes across multiple locations to be simpler. Review collected by and hosted on G2.com.

What I like best about Nextiva is the combination of reliable service and excellent customer support. The platform is easy to use, scales well across multiple locations, and makes communication much more efficient. Their team has been responsive, patient, and genuinely helpful throughout both the sales process and implementation. Review collected by and hosted on G2.com.

The main challenge we experienced with Nextiva was the learning curve during setup, especially when integrating certain third-party hardware and advanced features like paging and custom PBX-style workflows. Some configurations required additional troubleshooting. However, their support and implementation teams were responsive and worked closely with us to resolve issues quickly. Review collected by and hosted on G2.com.