I use Nextiva to communicate with tenants, owners, and vendors through calls and texts, and it saves me time. I like that I can receive media files by text and keep my communication in one chat instead of using email. I can also use it with Wispr AI to get summaries of my phone conversations, and it’s awesome that I can use it with another app. Setup was super easy: I set up my voicemail without instructions, and the app is easy to handle. Everything has been working fine for me. Review collected by and hosted on G2.com.

Everything has been working fine for me, but I’d like Nextiva to provide a summary after my phone calls so I don’t have to use a third-party app. Review collected by and hosted on G2.com.

Thus far, the call quality, consistency and reliability are what we had hoped for. We also do like the reporting and ability to make adjustments to the system. Review collected by and hosted on G2.com.

So the reporting while great can be a little buggy from time to time. It will tell me there is an issue or I don't have access to a report but after clicking the submit button two or three more times it will finally produce the report. Review collected by and hosted on G2.com.

I love that I am able to access my voicemails and set my out of office easily. AI helps me prioritize my voicemails allowing me to sort the most important items. I am able to easily text the clients daily. Nextiva support is very fast when troubleshooting is needed. There can be answer delays Review collected by and hosted on G2.com.

Answer delays are the biggest issues I see. Review collected by and hosted on G2.com.

I really like that Nextiva allows me to make outbound phone calls and receive inbound calls from anywhere, essentially acting as an office on the go for me and my employees. This makes my life easier. The website user interface is great, especially since I have a high turnover rate with employees; it makes it easy to log in, switch phone numbers, and program phones quickly without needing to call customer service. I also appreciate the mobile app, as it clearly separates personal calls from business calls. The overall interface is impressive to me, and the initial setup was extremely easy. Additionally, having the ability to field calls when I need them is invaluable because, as they say, time is money. Review collected by and hosted on G2.com.

Customer service when calling in. It used to be really good, and lately, it is not good at all. Review collected by and hosted on G2.com.

We started using NextivaONE and while it has some flaws its nice to not always have to forward my phone to my cell, as it rings on my cell at the same time it rings my desk phone Review collected by and hosted on G2.com.

Nothing, they are great as always. Once in a while the NextivaONE app will have issues but just need clear it cache and it works just fine Review collected by and hosted on G2.com.

I like Nextiva for its user-friendliness and reliability in managing both inbound and outbound calls. It's easy to use, and the setup was straightforward. I really value the call listening feature, as it helps improve customer experience, along with the call back feature, which is incredibly handy. Overall, it's been a great tool for ensuring better and reliable communications with our customers. Having all messages and customer details in one place saves time on paperwork and helps you follow up more reliably. Review collected by and hosted on G2.com.

I have had no issues with Nextiva while using the app Review collected by and hosted on G2.com.

I love how Nextiva has saved us a lot of money compared to Comcast, which was getting very expensive. The service is very easy to use, and I love the mobile phone app. I also enjoy being able to get an email and listen to my voicemails wherever I am, which is really convenient if I'm away from my desk. Additionally, the initial setup was very easy because my representative did it for me. Their customer service is wonderful, which is why I'd rate them a 10 out of 10. Review collected by and hosted on G2.com.

The user interface was a little difficult to learn, but once you get the hang of it, it's easy. Review collected by and hosted on G2.com.

It’s been great having all of our business calls come directly to my cell phone, along with a distinctive ringtone so I can immediately tell it isn’t a personal call. Because of that, I don’t miss business calls even when I’m traveling or out sick. I only wish we had started using Nextiva much sooner. Review collected by and hosted on G2.com.

Our needs are fairly simple and we don't take advantage of many of the features. Given our basic needs, the service we receive is excellent. Review collected by and hosted on G2.com.

Reliable call quality and uptime

Easy user and phone system administration

Useful integrations with business applications

Good mobility through desktop and mobile apps Review collected by and hosted on G2.com.

Some advanced configuration options have a learning curve.

Reporting customization could be more flexible in certain areas Review collected by and hosted on G2.com.

Nextiva is top notch! Very straightforward. The ability to customize a profile down to the ring sounds for different work items is great. Placing and taking phone calls using the software is one-click easy. Just put in the phone number and hit dial. In addition, the option to send a text message to members makes a big difference in customer service realm. Better? You can send it while you're in a call. The back-end report feature is robust and gives me in site to all things team related as a Customer Care Manager. Review collected by and hosted on G2.com.

Biggest hiccup would just be that at times opening something like 'user' in another window doesn't always stay updated BUT that is not a deal breaker at all! Review collected by and hosted on G2.com.