Unified communications: Voice, video, messaging, and customer interactions are all managed in one place.

Ease of use: Many businesses find the interface straightforward and easy to navigate for both administrators and employees.

Reliability: Nextiva is known for its focus on uptime and call quality, which helps support consistent day-to-day communication.

Customer support: Strong customer service is frequently mentioned as a differentiator.

Scalability: It can work for small businesses and grow with larger organizations.

Analytics and integrations: Reporting tools and connections to CRM and business applications help teams track performance and workflows.

Nextiva offers a more modern, affordable, cloud-first solution than Avaya IP Office. The integrated AI features, unified communications platform, ease of management, and ability to support remote and hybrid work make it a better fit for our business needs. Review collected by and hosted on G2.com.

There are no downsides at the moment. The system works perfect! Review collected by and hosted on G2.com.

I really like that I don't have to download an app to use Nextiva, which makes it easy for me to access it wherever and whenever. I can just go to the website and use it without any additional steps. The ability to make international calls is a big plus too, as it usually comes with extra steps or costs but with Nextiva, I don't have to worry about those. The initial setup was pretty easy, which helped in getting started smoothly. Review collected by and hosted on G2.com.

I can't think of anything right now. I think they're great! Review collected by and hosted on G2.com.

I like Nextiva's great service and customer support. The AI Xbert has been a true game changer because it helps organize call flow and ensures we don't miss out on new phone leads. Patients appreciate the prompts, and calls get directed to the right staff member, improving communication with my office. The AI receptionist has notably made my medical practice run smoother with better communication with patients, insurance companies, healthcare providers, and hospitals. I'm impressed with how Nextiva addresses any small issues promptly, and the initial setup was easy. Overall, Nextiva has been amazing for my practice. Review collected by and hosted on G2.com.

Everything has been great- no complaints. Review collected by and hosted on G2.com.

I really like how easy it is to use. The portal is clean and accessible, making it simple for all users to make changes when needed. The phone functionality works great, both in the app and on the physical phone. The Customer Service and Integration Team have also been tremendously helpful throughout. Review collected by and hosted on G2.com.

Sometimes phones don’t update automatically, so it’s necessary to check for updates manually from time to time. Pricing is competitive, but could be cheaper for app use only. Review collected by and hosted on G2.com.

What I like most is how easy it is to use. I’ve been using Nextiva for more than a year, and it’s been very simple to navigate, look up contacts, and handle the basics without any hassle. Overall, I really love it. Review collected by and hosted on G2.com.

To be frank, based on my usage so far, I haven’t run into any issues. This is great. Review collected by and hosted on G2.com.

The best thing about Nextiva is the accessibility. It's available on your computer, your phone, and your landline. It provides flexibility to take calls anywhere. If I step out of the office, I can screen calls from my phone to make sure I don't miss anything important. Review collected by and hosted on G2.com.

The least helpful feature with Nextiva is when asking for support and there is always a request for an admin PIN or for an admin to be available to provide the PIN so that the affected user can access assistance. There have been several instances in which I am seeking help to resolve an issue with my phone number not working and I could not get any help. An admin's involvement should be required when making changes to the account to reduce downtime. Review collected by and hosted on G2.com.

What I like most about Nextiva is how easy and convenient it is to use throughout the workday. The call quality is reliable, and I like having features like voicemail, call history, and call management all in one place. It makes it easy to stay organized and professional when communicating with clients and prospects Review collected by and hosted on G2.com.

The biggest downside is that there can occasionally be minor issues with the app and call notifications. The spam filtering could also be improved, as some calls can be flagged incorrectly. These are relatively small issues, though, and overall the system works well for our day-to-day needs Review collected by and hosted on G2.com.

We've had a very positive experience with Nextiva. The platform is easy to use, reliable, and has helped improve how our team communicates with customers. It offers the features we need in one place, making day-to-day operations more efficient. The customer support team has also been responsive and helpful whenever we've needed assistance. Overall, Nextiva has been a dependable solution that has made it easier to provide a great customer experience. We'd recommend it to businesses looking for a reliable communications platform. Review collected by and hosted on G2.com.

No real issues. There have been times when it appeared the website may have been down and we were unable to log in. But that doesn't happen often. Review collected by and hosted on G2.com.

It’s app-based, so I never have to give candidates my personal number. Do Not Disturb actually works, which makes it easy to fully unplug on PTO. It’s been reliable the last few months, and when it’s running clean it does everything I need for candidate texting and calls Review collected by and hosted on G2.com.

We’ve hit occasional display glitches, like two text threads looking merged when they weren’t. Support couldn’t replicate them, so they went unresolved. Hasn’t happened recently. It can be frustrating, but eventually the tech issues are resolved over time.. Review collected by and hosted on G2.com.

The pricing is great, and the platform is really easy to use when I’m reviewing rep performance and listening to call recordings. Overall, we find it very straightforward and user-friendly. Review collected by and hosted on G2.com.

There are multiple UIs that I sometimes have to navigate between—for example, the main page with the phone line and another page for recordings. These really should be combined into a single UI. Review collected by and hosted on G2.com.