I like that Nextiva lets me set up call flows the way we want for each property, including English and Spanish options. Our staff can easily make and receive calls, and they can use the app on their personal cell phones while walking the properties or when their desktop devices aren’t working because of internet issues. I also find it helpful to have multiple ways to check voicemail. When we need help, Nextiva’s support team is helpful with both back-end questions and on-site troubleshooting. The initial setup was a little complicated, but the representative I worked with was accessible and helpful and made sure it went smoothly. Review collected by and hosted on G2.com.

I find it a little cumbersome that only authorized users can call in for troubleshooting support, since I can’t make all my staff authorized users and I’m not always in their offices. Also, I wish there was an easier way to add and remove authorized users rather than having to make a call and spend a fair amount of time working with a representative to get that accomplished. Setting up voicemail greetings in the call flows can also be awkward and take some effort to get right. I also can’t remove licenses when a property leaves our management; they’re contracted, and getting rid of them can mean paying a large fee. I’d like an easier way to remove or pause licenses we aren’t using. Review collected by and hosted on G2.com.

I like how easy it is to reach clients and for them to reach me. I can text, email, or call them through Nextiva, and the sound quality is very good. The texting is especially useful because I can send a quick text from my phone when I’m away from my desk. I also like the phone app and being able to give clients my direct line, which rings through to me so I can talk with them when I’m not in the office. I think Nextiva is going to be the next level of talking to clients through computers. The support team is pretty good, and I remember setup being easy as heck. Review collected by and hosted on G2.com.

I sometimes run into bugs with Nextiva. Calls sometimes don't go through or drop, maybe a couple of times a month. Besides that, it's pretty good. Review collected by and hosted on G2.com.

I like that Nextiva transcribes my voicemails so I can read them instead of listening, which is helpful when I share office space. It keeps a record of calls and saves phone numbers I’ve communicated with, even if they aren’t contacts, so I can look back and call a number again. I also like being able to have calls ring on my computer when I’m logged in. These features make important information easier to access and save me time. Review collected by and hosted on G2.com.

I don’t really like where the button is to mark a voicemail as read, or listened to. It’s a little hidden and not as easy to access as it should be, so I wish that were better. Review collected by and hosted on G2.com.

As an IT professional, what I like most about Nextiva is how easy it is to manage and maintain. The admin portal is straightforward, making it simple to add users, update settings, and troubleshoot issues. The call quality has been consistently reliable, and the platform offers the features our organization needs without being overly complicated. It has helped us improve communication while reducing the time spent on administration. Review collected by and hosted on G2.com.

The main drawback is that some advanced administrative features and reporting tools could be more intuitive. It takes a little time to learn where everything is, but once you're familiar with the platform, it's easy to manage. Review collected by and hosted on G2.com.

I like Nextiva’s clear calling, with no disruptions or dead air, and its excellent support staff. Support has gone way down from what it was, and complaints are down. I like the much better rates for Canadian and toll-free calling; we’re looking at savings of between $50,000 and $100,000 a year compared to our old system. I also like the unlimited call recording space, and having Power BI data and API access for real-time reporting—information we didn’t have with our old system. Nextiva’s much lower cost and higher quality were reasons we switched, and I like its large client base with well-known companies. The geographic distribution of resources also means much less chance of downtime for disaster recovery or business continuity. The initial setup was relatively easy, and nothing was too difficult, though some parts took time. Review collected by and hosted on G2.com.

Some parts of the initial setup were a little time-consuming, but nothing was too difficult. I can’t think of anything else that doesn’t work well for me. Review collected by and hosted on G2.com.

We feel that Nextiva is competitively priced and their basic features plan provides all of the features we need. Installation was straightforward, and I also configured a separate VLAN dedicated to VoIP traffic to ensure that voice communications remained isolated from our computer and server traffic.

We have continued to renew our contract with Nextiva because the service has been very reliable, and their support team has been extremely helpful whenever we have needed configuration changes or assistance troubleshooting an issue. Overall, Nextiva has provided a dependable and cost-effective solution for our business communications. Review collected by and hosted on G2.com.

I honestly can’t think of anything I dislike about it. I consider Nextiva a reliable tool that simply works without requiring much attention or maintenance. Review collected by and hosted on G2.com.

What I like best about Nextiva is how easy it is to manage our business phone system. The platform is user-friendly, call quality is reliable, and it has helped our team communicate efficiently across multiple locations. The mobile and desktop apps make it easy to stay connected, and features like call routing, voicemail-to-email, and reporting have been valuable for our daily operations. Their customer support has also been responsive whenever we've needed assistance. Review collected by and hosted on G2.com.

I don't have any major complaints about Nextiva. If I had to identify one area for improvement, it would be the AI features. They have a lot of potential, but they still need further development and refinement to be as effective as the rest of the platform. I'm confident this will continue to improve over time as the technology evolves. Review collected by and hosted on G2.com.

What I like most about Nextiva is how easy it is to use for both admins and users. We switched about six months ago, and the transition from our previous provider was very smooth. Their team helped us throughout the process, and any time I’ve needed support since then, they’ve been quick and helpful. Overall, it’s been a great upgrade for us. Review collected by and hosted on G2.com.

So far I haven’t really had any major issues with Nextiva. There are a few settings that can take a little time to find at first, but overall the platform has been easy to use and support has always helped when needed. Review collected by and hosted on G2.com.

I like being able to manage incoming calls across our offices in one place. Having call routing and greetings together helps me organize communication for our call centers and customer service teams, direct customers to the right team, and give them a consistent experience. I also appreciate Nextiva’s customer service. I haven’t had any issues, and they’re usually pretty quick to respond. Review collected by and hosted on G2.com.

I found the SMS registration process challenging. We had multiple rejections and needed follow-up help to understand what changed, including the wording of our website privacy policy. Clearer requirements up front and more specific explanations for rejections would have made setup smoother and saved us time. The setup was guided, but it also took coordination on our side. Review collected by and hosted on G2.com.

As an MSP engineer, I now support Nextiva across VoIP, UCaaS, Cloud PBX, Contact Center, and XBert for multiple clients. Having all of it in one admin portal saves a lot of time. When onboarding a new user, I can create the account, assign a number, set up voicemail, and add them to the right ring groups in one place in just a few minutes. Changes like updating business hours or rerouting a main line take effect quickly without a hardware PBX or a carrier ticket. XBert has been a great addition. It answers incoming calls 24/7, handles common questions like business hours, and routes callers to the right person or department, so after-hours and overflow calls no longer go straight to voicemail. It understands what callers are asking and responds naturally, and setup was quick since it learns from the business info we provide. Review collected by and hosted on G2.com.

Some advanced features are still limited to higher-tier plans, and pricing adds up as clients add users and features like XBert. Building call flows and auto attendants in the admin portal has a learning curve for new admins, and clearer documentation or templates for common setups would help. For XBert, more visibility into why it routed a call a certain way would make it simpler to fine-tune. Review collected by and hosted on G2.com.