Nextiva Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Nextiva for its excellent customer support, enhancing their overall communication and operational efficiency. (135 mentions)

Users value the ease of use of Nextiva, noting its reliability and smooth transition during setup. (128 mentions)

Users appreciate the great customer service and reliable communication provided by Nextiva, enhancing their practice's productivity. (111 mentions)

Users highlight the easy setup of Nextiva, making transitions smooth and efficient for their communication needs. (94 mentions)

Users commend the reliability of Nextiva, praising its consistent performance and critical role in patient communication. (90 mentions)

Users find the difficult configuration of Nextiva's portal frustrating, especially for managing call centers and settings. (27 mentions)

Users find the complexity of Nextiva's interface and support access frustrating, impacting overall usability. (25 mentions)

Users find the number issues frustrating, with spam display and delays in caller information affecting their experience. (22 mentions)

Users find the complex processes of Nextiva challenging, particularly when managing multiple schedules and reporting. (20 mentions)

Users find the difficult setup of Nextiva frustrating, requiring extra time and effort to configure properly. (19 mentions)

5 Pros or Advantages of Nextiva

1. Customer Support

Users praise Nextiva for its excellent customer support, enhancing their overall communication and operational efficiency.

See 135 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy-to-Use Phone System, but Limited App Availability Worldwide"

What do you like about Nextiva?

I find Nextiva easy to use, and it provides good management. I like that it helps us track phone calls and communications with clients. The text messa

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Nextiva is GREAT!"

What do you like about Nextiva?

Connectivity and sound quality is great. The quality of the equipment and software is great. Their customer service is great. Nextiva is GREAT!

2. Ease of Use

Users value the ease of use of Nextiva, noting its reliability and smooth transition during setup.

See 128 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use and Super Reliable for High-Volume Calls"

What do you like about Nextiva?

I love how easy their phone is to use! It is super reliable especially when we have a high volume of calls at our studio!

Mike F.

Small-Business (50 or fewer emp.)

5.0/5

"Full Nextiva implementation - Call Centers and Unity Supervisor"

What do you like about Nextiva?

User/Admin documentation is easy to access and detailed in instructions.

3. Helpful

Users appreciate the great customer service and reliable communication provided by Nextiva, enhancing their practice's productivity.

See 111 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy-to-Use Phone System, but Limited App Availability Worldwide"

What do you like about Nextiva?

I find Nextiva easy to use, and it provides good management. I like that it helps us track phone calls and communications with clients. The text messa

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Nextiva is GREAT!"

What do you like about Nextiva?

Connectivity and sound quality is great. The quality of the equipment and software is great. Their customer service is great. Nextiva is GREAT!

4. Easy Setup

Users highlight the easy setup of Nextiva, making transitions smooth and efficient for their communication needs.

See 94 mentions

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andrew L.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly VoIP with Excellent Support"

What do you like about Nextiva?

I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th

Ishan S.

Small-Business (50 or fewer emp.)

4.5/5

"Helps keep clinic calls organized and professional"

What do you like about Nextiva?

I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For a while, I used Nextiva to handle clinic calls instead of taki

5. Reliability

Users commend the reliability of Nextiva, praising its consistent performance and critical role in patient communication.

See 90 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Nextiva is GREAT!"

What do you like about Nextiva?

Connectivity and sound quality is great. The quality of the equipment and software is great. Their customer service is great. Nextiva is GREAT!

Terri M.

Small-Business (50 or fewer emp.)

5.0/5

"Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"

What do you like about Nextiva?

Nextiva has become an essential part of how our mental health practice communicates with our patients. We use Nextiva as our primary platform for dire

5 Cons or Disadvantages of Nextiva

1. Difficult Configuration

Users find the difficult configuration of Nextiva's portal frustrating, especially for managing call centers and settings.

See 27 mentions

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andrew L.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly VoIP with Excellent Support"

What do you dislike about Nextiva?

I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall

Ishan S.

Small-Business (50 or fewer emp.)

4.5/5

"Helps keep clinic calls organized and professional"

What do you dislike about Nextiva?

Nothing big bothered me, but a few small things came up in regular use. At times, finding some settings took a bit of extra clicking, and the app coul

2. Complexity

Users find the complexity of Nextiva's interface and support access frustrating, impacting overall usability.

See 25 mentions

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Mike F.

Small-Business (50 or fewer emp.)

5.0/5

"Full Nextiva implementation - Call Centers and Unity Supervisor"

What do you dislike about Nextiva?

Difficult for general staff (non-admins) to contact support directly for technical help with phones.

andrew L.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly VoIP with Excellent Support"

What do you dislike about Nextiva?

I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall

3. Number Issues

Users find the number issues frustrating, with spam display and delays in caller information affecting their experience.

See 22 mentions

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Jesse A.

4.5/5

"Empowers Remote Work but Needs Spam Management"

What do you dislike about Nextiva?

I don't like that my number sometimes appears as spam to certain people, which can be frustrating.

Shiju S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless to Use with Excellent Support and Seamless Integrations"

What do you dislike about Nextiva?

Sometimes, it doesn't display the last call's customer number right away, or it may take a while for the information to appear.

4. Complex Processes

Users find the complex processes of Nextiva challenging, particularly when managing multiple schedules and reporting.

See 20 mentions

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andrew L.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly VoIP with Excellent Support"

What do you dislike about Nextiva?

I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall

Anju Mareeta L.

3.5/5

"All-in-One Communication with Some Setup Hiccups"

What do you dislike about Nextiva?

It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that u

5. Difficult Setup

Users find the difficult setup of Nextiva frustrating, requiring extra time and effort to configure properly.

See 19 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.0/5

"Difficult Setup Overshadows Mobile Convenience"

What do you dislike about Nextiva?

The system was tricky to get us what we wanted.

Anju Mareeta L.

3.5/5

"All-in-One Communication with Some Setup Hiccups"

What do you dislike about Nextiva?

It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that u

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Marco P.

Customer Service Manager

Small-Business (50 or fewer emp.)

10/15/2026

"No Physical Phones Needed, But Call Groups and Support Need Improvement"

3/5

What do you like best about Nextiva?

You don't need to acquire physical phones Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Call groups do not receive calls at the same time, a lot of times the system doesn't allow to answer calls, long time to talk with a customer service agent Review collected by and hosted on G2.com.

jaimie c.

SureStart Business Coach

Mid-Market (51-1000 emp.)

7/30/2026

"Nextiva: Reliable Service, Easy Portal, and Support You Can Count On"

5/5

What do you like best about Nextiva?

From ordering devices to installing the app, Nextiva has been a great partner for our brand. The portal, analytics, and support team are all easy to navigate and work with. We’ve experienced little to no interruptions, which is important to the success of our business owners. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Building reports has been a challenge even with the SOPs. Review collected by and hosted on G2.com.

Irfan A.

Small-Business (50 or fewer emp.)

8/3/2026

"Efficient Setup and Stellar Support with Nextiva"

5/5

What do you like best about Nextiva?

I find Nextiva to be easy to use and effective for inbound and outbound calling for our small business. The onboarding and sign-up process was extremely well-coordinated and top-notch, which made the initial setup very easy, especially with the help of their onboarding staff. I really appreciate their customer support and the application itself, as both save time and work efficiently. Overall, Nextiva's efficiency and great customer support make it a valuable tool. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Nothing Review collected by and hosted on G2.com.

Heather W.

Project Facilitator

Small-Business (50 or fewer emp.)

10/12/2026

"Easy-to-Use Portal with Straightforward Navigation"

4.5/5

What do you like best about Nextiva?

The portal is easy to use, and navigating the site is straightforward. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Customer support over the phone with a live person is very hard to get Review collected by and hosted on G2.com.

Nicolas M.

Small-Business (50 or fewer emp.)

8/25/2026

"Reliable Tool with Excellent Call Features, Needs UI Improvement"

5/5

What do you like best about Nextiva?

I really like how reliable Nextiva is as a tool. It always works when I need it for work and business calls. Being able to add multiple people to the same phone call is amazing and is especially helpful for having meetings with multiple people. The initial setup of Nextiva was 100% easy and intuitive, which is something I really appreciate. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

I think the user interface could be visually improved overall. Review collected by and hosted on G2.com.

Verified User

Small-Business (50 or fewer emp.)

10/7/2026

"Effortless Office Calls with a Tidy Setup"

5/5

What do you like best about Nextiva?

I like that Nextiva keeps my table clean and free from hard cables, emphasizing simplicity. It eliminates the need for a physical telephone box. I appreciate getting voice messages whenever I leave the office, which keeps me connected even when I'm not there. Switching to Nextiva from Verizon was all about simplicity and effectiveness, and the initial setup was easy—just downloading the application and activating it. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

The price of Nextiva keeps increasing over time. While it's not a big concern, I would appreciate prior notification about these changes. Review collected by and hosted on G2.com.

Ryan B.

IT Manager

Small-Business (50 or fewer emp.)

9/14/2026

"Easy to Use, Intuitive Admin Portal"

5/5

What do you like best about Nextiva?

The ease of use and the admin portal making it easy to navigate and support. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

After many years of managing and using, hasn't been any complaints. Review collected by and hosted on G2.com.

Miles H.

Technician/sales/implementation

Small-Business (50 or fewer emp.)

8/5/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Knowledgeable Support Team with Fast, Effective Help"

5/5

What do you like best about Nextiva?

The technical staff is very knowledgeable. Wait times are short, and it doesn’t take long to reach someone who can help resolve the issue. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Sometimes I’m unable to access a customer site, especially when it’s unfamiliar or when I’m using it for the first time. Review collected by and hosted on G2.com.

Courtney T.

Legal Administrator

Small-Business (50 or fewer emp.)

11/3/2026

"Easy To Use System Backed by Knowledgeable, Responsive Support"

5/5

What do you like best about Nextiva?

I like that I can make edits to our phone tree setups on my own, but I also have the option to contact support and have them handle it for me. Their customer service representatives are consistently knowledgeable, responsive, and easy to work with, which makes the whole process straightforward. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

I've never had much luck using their app. Review collected by and hosted on G2.com.

Martha G.

Order Manager

Small-Business (50 or fewer emp.)

5/11/2026

"A Dependable VoIP System That Strengthens Our Service Delivery"

5/5

What do you like best about Nextiva?

We chose to work with Nextiva because it aligns with the level of service we aim to provide. The platform’s uptime, call quality, and organizational features have been consistently reliable. Our agents regularly mention how intuitive the system is and how it helps them manage customer communication more efficiently. It’s been a dependable solution for the clients we serve. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

While the platform is clean and easy to use, more advanced users sometimes find the UI less customizable or flexible compared to enterprise‑focused systems. Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

Nextiva helps us solve the challenge of managing customer communications efficiently across our clients’ businesses. It provides a reliable, centralized platform for handling calls, routing, and follow‑ups, which reduces missed opportunities and improves response times. Our agents appreciate how intuitive the system is, and it allows them to support customers more effectively. Overall, it helps us deliver a more consistent and professional communication experience to the businesses we serve Review collected by and hosted on G2.com.