--- title: Next Matter Reviews meta_title: 'Next Matter Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 33 reviews by the users' company size, role or industry to find out how Next Matter works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 33 scale: '5' date_modified: '2026-06-24' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Next Matter Reviews **Vendor:** Next Matter **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 33 ## About Next Matter Next Matter is the only process orchestration platform that empowers business users to publish automated workflows—without relying on IT. Purpose-built for the AI era, it combines the flexibility of case management with the structure of enterprise-grade iBPMS, designed for business teams, governed by IT. With Next Matter, users orchestrate people, systems, and data through a visual drag-and-drop workflow builder, no-code interfaces for team and guest actions, and dashboards that deliver end-to-end transparency. Leading enterprises trust Next Matter to accelerate transformation: ✔ OBI empowers business teams to launch production-ready process prototypes in just days. ✔ Trade Republic rolls out compliant, customer-facing workflows in weeks—not months. ✔ Ocorian fully automates complex fund administration processes across geographies. ✔ O₂ Telefónica transforms employee service delivery—digitizing processes without developer bottlenecks. \_\_\_\_\_ Founded in 2019, Next Matter is a remote-first company backed by OMERS Ventures, Crane, and BlueYard. Our mission: to build the best orchestration and automation platform for the AI era. ## Next Matter Pros & Cons **What users like:** - Users highlight the **ease of use** of Next Matter, making workflow management simple and efficient without coding. (3 reviews) - Users value the **easy setup** of Next Matter, appreciating its user-friendly interface and seamless workflow creation. (2 reviews) - Users value the **process efficiency** of Next Matter, enabling seamless workflow management and automation without coding. (2 reviews) - Users find that **automation control** significantly enhances workflow management, enabling seamless process mapping and tracking. (1 reviews) - Users praise the **exceptional customer support** from Next Matter, greatly enhancing their workflow automation experience. (1 reviews) - Dashboarding (1 reviews) - Easy Creation (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users find the **integration complexity** and lack of training materials challenging, leading to slower process load times. (1 reviews) - Users experience **editing difficulties** with Next Matter, impacting their ability to correct mistakes efficiently. (1 reviews) - Users report that enhancing **editing capabilities** in Next Matter would significantly improve usability for internal users. (1 reviews) - Users find the **expensive** costs of Next Matter not justified due to complex integrations and slow performance. (1 reviews) - Users find the **form issues** in Next Matter hinder usability, particularly regarding saving and editing functionalities. (1 reviews) - Inadequate Saving Features (1 reviews) - Insufficient Training (1 reviews) - Insufficient Tutorials (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) ## Next Matter Reviews ### 1. We highly recommend NM to automated the process. **Rating:** 4.5/5.0 stars **Reviewed by:** Fatima J. | Supplier Quality and process Improvement Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** This application is the best workflow management that empowers our business to map, track, and automate processes. We could integrate with SharePoint which helps us to have a data list of information that came from NM (which is super helpful for our team). It is easy to use and not need coding to create the workflow for our team. the NM support team always supports any changes and Errors we get through making the automation. Thanks Shadi Rashed for supporting us and helping to create or change our process **What do you dislike about Next Matter?** There is some area of improvement that will help this application to work better for our company. the following improvement in Next Matter will be helpful for existing internal and external EMV users: Capability to save the form for external users (External users currently can not save information in the form for completing the form) Capability to edit mistakes happens accidentally in instances for Internal users Capability to hide automation steps to make the process shorter and simple for the internal users (we currently lock the automation steps to show internal users not to take action on them, but still have a lot of steps visible in the process) Capability for printing or saving as PDF form for Internal/external users (users currently can not save/ print information in the form) **What problems is Next Matter solving and how is that benefiting you?** Email automation, recieve notifications, creating forms for internal and external users and integration with the SharePoint lists helps us to save a lot of time in our company. **Official Response from Michael Guan:** > Thank you for leaving a review for Next Matter, Fatima. We are glad to hear that the product is empowering your business and simplifying your workflow management. We appreciate your feedback about areas for improvement and have started to work on some of the features already - please stay tuned. Thank you for mentioning Shadi's support and assistance in creating and changing your process. We will pass along your kind words to him. Thank you for choosing Next Matter, Fatima! Michael - Success Lead @ Next Matter ### 2. Great experience so far with Michael Guan the rest of the NM team! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam H. | Projects Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Next Matter?** The variable pace with which the NM team move. If there is a desire to move at 100 mph then this can happen, however, when there are times when we need a little more time to work on processes they take the time to move at your pace. The team are also incredibly knowledgeable and always willing to be adaptable and help when you need it. **What do you dislike about Next Matter?** Honestly very little. A couple more degrees of access levels would be great but apart from that, they are an amazing team working on a deeply useful product. Great team! **What problems is Next Matter solving and how is that benefiting you?** Integrations are being solved and worked on. This is expected but they are being very proactive with it. They are working hard to get NM integrated with Front so we can view processes in the side bar. **Official Response from Michael Guan:** > Dear Sam, thank you very much for your review and for sharing your experience with Next Matter. We appreciate your kind words about our team's adaptability and willingness to help. Thank you for your feedback regarding more granular user access levels. We are constantly working to improve our product and will take your feedback into consideration. We look forward to continuing to provide you with a great experience. Michael - Success Lead @ Next Matter ### 3. So fast, so easy you can improve you daily working routine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Next Matter?** Processes are transparent; no step will be overlooked or skipped. NextMatter place of me registers data and writes emails. Is it amazing? You can be m ore faster as ussual. **What do you dislike about Next Matter?** You must have a lot of patience since finding an excellent NM builder takes time. But arranging daily building session will deefinitely help you. **What problems is Next Matter solving and how is that benefiting you?** No more manual e-mails wiriting. All steps in place, nothing can be skipped. All employees are informed immediately about everything. We are much more faster reacting on things to do. ### 4. Fantastic service to help to speed up everyday ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Next Matter?** Great support from nextmatter team! Always keen on finding ways to improve **What do you dislike about Next Matter?** i wasnt aware about it before! proceses done by next matter save my time! **What problems is Next Matter solving and how is that benefiting you?** helping to speed up Administration of fleet and collecting important data. Most importantly many actions are now automated. ### 5. Program is great, onboarding / adoption has been slow. **Rating:** 3.5/5.0 stars **Reviewed by:** Cherrill T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Next Matter?** The ease of use and flow creation, the dashboard, the timeliness of improvements, the openness of accepting feedback. **What do you dislike about Next Matter?** Integrations are more complex, and the training material is not existent or readily available, requiring more support. Support is generally timely but in different time zones, so everything takes a day. The bigger the process, the slower it loads. Seeing significant lag lately. **What problems is Next Matter solving and how is that benefiting you?** Forms for external users and data transfer / integrations. ### 6. Next Matter used for business processes **Rating:** 4.5/5.0 stars **Reviewed by:** Malte R. | Senior Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** - easy to develop own processes without own technical knowledge - incredible customer service that answers within minutes and checks if there is a bug in your process - flexible process set ups **What do you dislike about Next Matter?** - some useful tools are missing as being able to implement a Four eye check in the processes - sometimes the processes miss to have more flexibilty. It is mostly a process for linear processes **What problems is Next Matter solving and how is that benefiting you?** - Approval of Decisions - Sending out Mass Mails - Answering external requests with a number of stakeholders **Official Response from Michael Guan:** > Thank you for your review of Next Matter, Malte. We are glad to hear that you find the product easy to use and that our customer service is quick to respond and helpful. We appreciate your feedback about missing tools and the lack of flexibility for non-linear processes. Your input is very valuable - stay tuned for product improvements coming in 2023. Thank you for choosing Next Matter! Michael - Success Lead @ Next Matter ### 7. Great tool, excellent onboarding experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** The tool itself is incredibly user-friendly. The team did an excellent job during the onboarding process training us on how to use it and answering all questions, so now it's very easy to build new flows and processes for our company. I think that training part of the onboarding was really key to our success and adoption of the platform. **What do you dislike about Next Matter?** There's a need to learn json in order to do some of the more technical steps and integrations, and as someone with no technical background that can be challenging - for example, when sending automated emails, I need to know some code to be able to set it up. It's easy enough to work around by copy/pasting from prior flows, but that is an area that takes time to learn. **What problems is Next Matter solving and how is that benefiting you?** This is helping us onboard new clients much faster and more efficiently, and allowing one person to support more clients than they would without the tool. It's providing our organization more transparency into our processes and help standardizing them across departments. **Official Response from Michael Guan:** > Thank you for your review of Next Matter. We are glad to hear that the tool is user-friendly and that our onboarding process was successful in helping your team learn how to use the platform. We understand that the need to learn JSON for some technical steps and integrations can be challenging for those without a technical background. Improving the builder experience and making integrations simpler is one of the key areas we are investing our development resources in - so please stay tuned for updates in the coming months. Thank you for choosing Next Matter! Michael - Success Lead @ Next Matter ### 8. very easy to handle **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Storeleiter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** Next Matter is very easy to use. Regardless of the device. Additionally, it is very easy to create processes and can be integrated with other software products. **What do you dislike about Next Matter?** Since 2018, we have been working with Next Matter and regularly exchanging ideas. New ideas are taken up and implemented very well. **What problems is Next Matter solving and how is that benefiting you?** It is very simple. Clear and quick to operate. We can make changes in the process at any time, without help. Thus, very flexible and very efficient. **Official Response from Michael Guan:** > Thank you very much for your review, Michael! Thank you for the long-standing, trusting collaboration. We appreciate the open exchange of ideas with you and look forward to an exciting year 2023. Best regards Michael - Success Lead @ Next Matter ### 9. Next Matter is bringing our processes to a new level **Rating:** 4.5/5.0 stars **Reviewed by:** ´Philipp W. | Head of Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** The flexibility and simplicity of Next Matter. They are listening and constantly developing their product. **What do you dislike about Next Matter?** Next Matter has many valuable features like revisioning of processes and process documentation on the product roadmap. **What problems is Next Matter solving and how is that benefiting you?** It is helping us to put structure, ownership, and deadlines behind tasks in complex processes. Through next matter we are able to better serve our customers. **Official Response from Michael Guan:** > Dear Philipp, thank you for taking your time to review Next Matter. We are happy that Next Matter is helping your team to better serve your customers by putting structure, ownership, and deadlines behind tasks in complex processes. We especially appreciate the effort you and your team dedicate to giving us great feedback regarding new Next Matter features - stay tuned for the product improvements coming in 2023. Thank you for choosing Next Matter. Michael - Success Lead @ Next Matter ### 10. Good but neutral experience **Rating:** 2.5/5.0 stars **Reviewed by:** Barbara K. | Talent Acquisition Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** The system is pretty straight forward. Without any additional training, it's possible to just start using it and understand it. **What do you dislike about Next Matter?** Sometimes it's not as easy to search for something specific. **What problems is Next Matter solving and how is that benefiting you?** Cooperation between different departments in the company, making sure that an onboarding process of an employee goes smooth and all the steps are visible and followed. **Official Response from Michael Guan:** > Dear Barbara, thank you for taking your time to review Next Matter. We are happy to hear that you find Next Matter easy-to-use and to understand, even without additional training. We apologize if you have had difficulty searching for specific items within the platform. We would like to understand this issue better and resolve it for you - and to turn your experience from neutral to great. Feel free to reach out to us at any time using the Next Matter chat on our website: https://www.nextmatter.com - click the chat icon on the bottom right Thank you! Michael - Success Lead @ Next Matter ### 11. A Great Automated Project Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel T. | Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Next Matter?** Next Matter team is always available and willing to help problem solve and help us get the most out of the platform. They connect with us in Slack and are very responsive. **What do you dislike about Next Matter?** I think there needs to be some more advanced flows that integrate multiple downlines. Just having a more advanced workflow builder is a critical next step for NextMatter. **What problems is Next Matter solving and how is that benefiting you?** Tons of work around onboarding and also just in general project management. I feel we have probably not had to hire several project coordination type roles because of the NextMatter tool. **Official Response from Michael Guan:** > Thank you for your review of Next Matter, Gabriel! We are glad to hear that our team is available and helpful in problem-solving and getting the most out of the platform. We also appreciate your feedback about the need for more advanced flows and a more advanced workflow builder. We are currently investing many resources to further improve the workflow builder experience - stay tuned for updates in 2023. Thank you for choosing Next Matter, Gabriel. Michael - Success Lead @ Next Matter ### 12. Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Ita F. | Contract Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Next Matter?** Ease of use. Easy to follow. Quick accessibility. **What do you dislike about Next Matter?** With the way my unit is set up, not a lot of flexibility - yes or no to the issue without further explanation or options. These would be usefeul. **What problems is Next Matter solving and how is that benefiting you?** It is helping my unit get matters to the correct unit to resolve. **Official Response from Michael Guan:** > Dear Ita, thank you for your review of Next Matter. We are happy to hear that you find Next Matter easy to use. We appreciate your feedback about the lack of flexibility in your input form - please reach out to the workflow designer in your organization. They would have the ability to change the input fields required for decisions. Thank you for using Next Matter. Michael - Success Lead @ Next Matter ### 13. Makes onboarding easy! **Rating:** 4.0/5.0 stars **Reviewed by:** Jesse B. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** I enjoy the ease of use with the platform. Our team has worked closely with the Nextmatter team to ensure the platform maximizes our efficiency w/regard to onboarding new agents. **What do you dislike about Next Matter?** There are no downsides I can note for Nextmatter. **What problems is Next Matter solving and how is that benefiting you?** Organizing the onboarding process for our Agency Success sales team **Official Response from Michael Guan:** > Dear Jesse, thank you for your review. We are happy that Next Matter is helping to organize your onboarding process and to streamline your sales team. Thank you for choosing Next Matter. Michael - Success Lead @ Next Matter ### 14. Good experience with a few rough edges **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** It has been improving constantly which is very helpful. Many new features have been added which has made it much easier to use the software. **What do you dislike about Next Matter?** The way data is presented in task list is still a bit unpolished and very difficult to read at times. Also, it is not easy to export the data into an Excel sheet. **What problems is Next Matter solving and how is that benefiting you?** It is helping streamline the sell-out reporting process for us by offering an automated flow which alerts concerned users at the required stage for their input. **Official Response from Michael Guan:** > Thank you for your review of Next Matter. We are glad to hear that the software has been improving and that many new features have been added to make it easier to use. We appreciate your feedback about the presentation of data in the task list and the difficulty in exporting data to Excel. We are constantly investing on further improving the user and builder experience, with many updates coming in the near future. In the meantime, we are happy to assist you with getting your data into Excel - please reach out to us anytime. We are happy that Next Matter is helping to streamline your sell-out reporting process and offer automated alerts for concerned users. Thank you for choosing Next Matter. Michael - Success Lead @ Next Matter ### 15. Nextmatter is very easy to use and really fills a need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** - Very easy to build processes by drag and dop - Forces to think hard about existing processes - Excellent support - Processes can be built on the go and adjusted in realtime **What do you dislike about Next Matter?** - Processes still need to be mapped out first (no visualization feature) - Some tasks get repetitive and could be automated **What problems is Next Matter solving and how is that benefiting you?** Nextmatter increases operational efficiency by letting you digitalize existing processes without programming knowlegde. You can predefine inputfields, file uploads, e.g. and define the information flows between departments, enforcing standardized workflows. **Official Response from Michael Guan:** > Thank you for your review of Next Matter. We are happy that Next Matter is benefiting your team by increasing operational efficiency and allowing you to automate existing processes without programming knowledge. We also appreciate the feedback about the need for a flow visualization feature. We will take your suggestions into consideration - stay tuned for exciting feature updates coming in 2023. Thank you for choosing Next Matter. Michael - Success Lead @ Next Matter ### 16. Beste Leben **Rating:** 3.5/5.0 stars **Reviewed by:** Courtney C. | Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Next Matter?** Practical for our team functions. Good overview options. **What do you dislike about Next Matter?** That the photos are deleted if the website reloads. And sometimes they're completely gone. **What problems is Next Matter solving and how is that benefiting you?** I can seamlessly look at all orders from all employees and filter those lists very easily. **Official Response from Michael Guan:** > Hi Courtney, thank you for your review. We understand your issue with the uploading/reloading of photos and have fixed it with our latest product release. Thank you for using Next Matter. Best, Michael - Success Lead @ Next Matter ### 17. Very good tool for organizations that processes matter. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafal W. | Scrum Master/ Agile Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** Drag and drop capability, no code process definition and automation, ease of use. **What do you dislike about Next Matter?** New tools always require buy-in from the people who will use them. **What problems is Next Matter solving and how is that benefiting you?** Unstructured processes are not well-defined or not defined at all. Creating alignment within the organization. **Official Response from Michael Guan:** > Thank you for your review of Next Matter, Rafal. We are glad to hear that the drag and drop capability, no-code process definition, and automation make the product easy to use. We understand that new tools always require buy-in from users - thus we are happy that you as a Next Matter builder help drive adoption within your organization. Thank you for choosing Next Matter, Rafal. Michael - Success Lead @ Next Matter ### 18. Brilliant tool with a brilliant team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Next Matter?** NextMatter is a brilliant tool and is creating a solution for multiple areas of our business. It is straightforward to use and very adaptable! **What do you dislike about Next Matter?** Team collaboration on a workflow isn't too straightforward and requires a lot of workarounds. This won't be an issue for some business but does bring some for us. **What problems is Next Matter solving and how is that benefiting you?** Next Matter allows us to automate and streamline processes in multiple areas of our business to free up time elsewhere. **Official Response from Michael Guan:** > Hi there, Thank you for your positive feedback on Next Matter. We're glad to hear that our tool is creating solutions for multiple areas of your business, and that it is straightforward and adaptable to use. We appreciate your feedback regarding the ease of team collaboration on workflows - stay tuned for our relevant updates coming in 2023 . If you have any other feedback or questions, please don't hesitate to reach out to me and my team. Best, Michael - Success Lead @ Next Matter ### 19. Friendly and prompt assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Next Matter?** Next Matter saves a lot of work (busywork) and makes the process much simpler. The process is customized according to my wishes. I especially like the weekly exchange to improve the process. And that I can even make changes myself according to my wishes. **What do you dislike about Next Matter?** There is always room for improvement at the beginning and it is a bit confusing. However, you quickly get into the flow. **What problems is Next Matter solving and how is that benefiting you?** There were always problems before with careless mistakes or that something was forgotten. This can no longer happen thanks to the structured and automatic process with Next Matter. We had to fill out various lists and mistakes kept happening here. That is over now. **Official Response from Michael Guan:** > Thank you for taking the time to leave a review for Next Matter. We are glad to hear that the product is saving you time and simplifying your work process. We also appreciate your feedback about the initial confusion and are happy that you quickly got into the flow. We are constantly working to improve the ease of use and the onboarding experience, so please let us know if you have any suggestions. Thank you for choosing Next Matter. Michael - Success Lead @ Next Matter ### 20. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly F. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Next Matter?** It keeps me apprised of where my tasks are in the process. This helps keep me organized. **What do you dislike about Next Matter?** I don't really have any downsides to report. **What problems is Next Matter solving and how is that benefiting you?** NextMatter automates processes for my team. **Official Response from Michael Guan:** > Thanks Kelly for the review, we're glad you find our platform helpful in keeping you organized. We appreciate your feedback and if you need any help or have any concerns, please reach out. Michael - Success Lead @ Next Matter ### 21. Excellent tool to automize prozesses - even for a dummy like me **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan J. | Director and Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Next Matter?** Simple to use, even without any technical expertise I can automize a process within 3 minutes! **What do you dislike about Next Matter?** Haven't found anything so far that I dislike **What problems is Next Matter solving and how is that benefiting you?** Automizing manual processes - we reduce the basic 'stupid task' and allow for more time on the complex task for the employee. plus: We can 'prove' that certain tasks were done or certain approvals by a customer f.x. has been collected **Official Response from Michael Guan:** > Thank you for your review of Next Matter, Stefan. We are thrilled to hear that you find the tool simple to use and effective in automating your processes. It is great to know that even without technical expertise, you are able to automate a process within minutes. Thank you again for your review and looking forward to a continued collaboration with you and your team in 2023! Michael - Success Lead @ Next Matter ### 22. Useful operational automation for fast growing companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** It's easy to set up automated workflows on the platform that bridge the gap between different functions in a business. **What do you dislike about Next Matter?** Some elements of workflows are powered by html code which may be difficult for some to understand. **What problems is Next Matter solving and how is that benefiting you?** Next Matter aims to bridge between different operational teams in a business and automate common workflows and integrations in one platform. It has helped us save time. **Official Response from Michael Guan:** > Thank you for your positive review of Next Matter. We are glad to hear that you find it easy to set up automated workflows on the platform. It is also great to hear that it has helped save time for your company. We understand that some advanced integrations with third party tools may require HTML/JSON code which can be difficult for some to understand. Please reach out to us anytime if you need further support with building advanced integrations - we are happy to help. Additionally, we are continually improving the ease-of-use of our workflow builder, including integrations. Please stay tuned for updates. Thank you again for your review and we hope to continue providing value to your organization. ### 23. Very helpful platform to structure and rethink your company's processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** - You are not only digitalising your processes but are able to rethink them - Once understood, it is quite easy to create steps yourself - Next Matter team is perfect (quick responses, helpful insights) **What do you dislike about Next Matter?** - For the more complex steps it gets more difficult to do it on your own **What problems is Next Matter solving and how is that benefiting you?** - understanding your own processes - optimize your own processes - automate certain process steps **Official Response from Michael Guan:** > Thank you for your positive review of Next Matter. We are glad to hear that you find the platform helpful for structuring and rethinking your company's processes. We understand that creating more complex steps can be difficult to do on your own, but we do offer support and resources to help users navigate these steps if needed. Please reach out to us at any time to let us know how we can help you. We will continuously improve the ease-of-building with the next iterations of our product - so please stay tuned for updates. We are happy that Next Matter has been able to solve your business problems by providing a platform for understanding and optimizing your processes, as well as automating certain process steps. Thank you again for your review and we appreciate your feedback on the Next Matter team. We strive to provide quick responses and helpful insights to all our users. Michael - Success Lead @ Next Matter ### 24. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin F. | Furniture assemble, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Next Matter?** It is fast, light, and easy to use. **What do you dislike about Next Matter?** The images do not always upload, Save not always **What problems is Next Matter solving and how is that benefiting you?** Upload the images faster **Official Response from Michael Guan:** > Hello Benjamin, thank you very much for your review. We have understood your issue with uploading images and are currently working on a solution. We greatly appreciate your feedback! Best regards Michael - Success Lead at Next Matter ### 25. Great processes and easy workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Fabian B. | Sales Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** The Design and easy workflow attachments **What do you dislike about Next Matter?** Sometimes it doesnt work or deletes Pictures **What problems is Next Matter solving and how is that benefiting you?** I can sell quickly to customers **Official Response from Michael Guan:** > Thank you for your review, Fabian. We are glad to hear that we have an impact by improving the sales speed within your business. Thank you for raising the issue about pictures not showing up correctly during the file upload process. We are pleased to let you know that we have fixed the issue in our latest product release. Thank you for choosing Next Matter. Michael - Success Lead @ Next Matter ### 26. Perfect to work wirh different steps, many features. **Rating:** 4.0/5.0 stars **Reviewed by:** Eduardo P. | Sales consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Next Matter?** It makes the work steps easier to coordinate. You have the possibility to get a grip of the situation, so in which steps is each department. **What do you dislike about Next Matter?** That there isn't an app of Next Matter . You need to always use it with the Internet, an App Version would be much better. **What problems is Next Matter solving and how is that benefiting you?** Better Workflow. **Official Response from Michael Guan:** > Thanks Eduardo for the positive feedback, we're glad our platform makes coordination easier and helps you keep track of different departments' progress. We appreciate your feedback regarding an app version and will take it under consideration. In the meantime, our mobile optimized browser app should provide a similar experience on your mobile device. If you have any other feedback or questions, please let us know. Best, Michael - Success Lead @ Next Matter ### 27. Sometimes I find that it hangs and throws out the pictures. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Next Matter?** That it is quick for our company to quickly deliver the goods to the customer **What do you dislike about Next Matter?** Actually, this makes sense for our company, but sometimes it hangs and removes the images, then you must put them back in yourself. **What problems is Next Matter solving and how is that benefiting you?** The man must communicate with the warehouse so the guys know what to pick. **Official Response from Michael Guan:** > Hello, thank you for taking the time for a review. We are pleased that Next Matter is helping your company deliver goods to customers faster. We take your feedback regarding the performance of our platform and the images very seriously. We would like to help you address this concern and invite you to contact us via the Next Matter Support Chat (https://www.nextmatter.com - then click on the chat button at the bottom right). Thank you for your cooperation! Michael - Success Lead @ Next Matter ### 28. Great operational tool that allows us to create all of our automated processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Next Matter?** Simple to use for non-tech Ops guys like me **What do you dislike about Next Matter?** I haven't found downsides yet, awaiting integrations to come live to explore full potential **What problems is Next Matter solving and how is that benefiting you?** We used to rely on tech to develop all of our automations, this brings the automations live much quicker **Official Response from Michael Guan:** > Thank you very much for your review. We are happy to hear that you find Next Matter easy to use. Looking forward to unlocking the next level with live integrations to your custom backend system soon! Thank you for building workflows in Next Matter. Michael - Success Lead @ Next Matter ### 29. Overall helps with workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Next Matter?** The workflow management for teams allowing each to see next steps and current status **What do you dislike about Next Matter?** That at times it skips steps and is at times hard to navigate **What problems is Next Matter solving and how is that benefiting you?** workflow management allowing for teams to see current status easily **Official Response from Michael Guan:** > We are happy that Next Matter is benefiting your team by providing clear and easily accessible information about current status. We appreciate your feedback about the occasional skipping of steps and difficulty navigating the platform. We will take your suggestions into consideration as we continue to improve and evolve the product. Please also reach out to us directly so we can look into the cause of the steps skipping. Thank you for choosing Next Matter. Michael - Success Lead @ Next Matter ### 30. Useful tool for BusinessOperations **Rating:** 4.5/5.0 stars **Reviewed by:** Janis Paul M. | Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** Super useful and structured tool for operations **What do you dislike about Next Matter?** Performance can be a little bit slow if a process has a lot of steps **What problems is Next Matter solving and how is that benefiting you?** Inforing Customers and tracking our daily tasks **Official Response from Michael Guan:** > Thank you for your review of Next Matter, Janis. We are glad to hear that you find the tool useful for your operations. We understand that performance can be a bit slow for larger workflows. Thank you for addressing it, and we are constantly working on improving the performance of the platform. We appreciate your feedback and thank you for using Next Matter. Michael - Success Lead @ Next Matter ### 31. the program is really good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Next Matter?** the best is that you can use it for nearly everything you need. **What do you dislike about Next Matter?** sometimes it went really slow and needs more time for loading **What problems is Next Matter solving and how is that benefiting you?** it helps us to sort our selled products and many other things in our firm **Official Response from Michael Guan:** > Thank you for your review. We are glad to hear that you find Next Matter versatile and useful for a wide range of tasks. We appreciate your feedback about the occasional slow loading times, as we continually improve and optimize the product. Thank you for using Next Matter. Michael - Success Lead @ Next Matter ### 32. Great process management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Next Matter?** Automating actions and task among multiple teams. **What do you dislike about Next Matter?** Sometimes the design can make it difficult for someone who doesn't work in the system every day to search for task related to them. **What problems is Next Matter solving and how is that benefiting you?** Automating the onboading flow for new partners. **Official Response from Michael Guan:** > Thank you for your review of Next Matter. We are happy that Next Matter is benefiting your team by automating the onboarding flow for new partners. We appreciate your feedback about the design potentially making it difficult for infrequent users to search for relevant tasks. We are constantly improving our product's usability and design - stay tuned for updates over the course of next year. Thank you on behalf of the Next Matter team! Michael - Success Lead @ Next Matter ### 33. Makes things easy to track and work on them **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Next Matter?** fast upload great overview connected with other teams **What do you dislike about Next Matter?** sometimes a bit confusing because of the notification **What problems is Next Matter solving and how is that benefiting you?** quick to order themes **Official Response from Michael Guan:** > Thank you for your review. We are glad to hear that you appreciate the fast upload, great overview, and ability to connect with other teams. We appreciate your feedback about the occasional confusion with notifications. Please feel free to reach out to us directly so we can understand that issue better and resolve it for you. Thank you for using Next Matter. Michael - Success Lead @ Next Matter - [View Next Matter pricing details and edition comparison](https://www.g2.com/products/next-matter/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+07%3A32%3A18+-0500&secure%5Bsession_id%5D=6a5d32f6-8f27-4593-b62f-a7f1d3c00940&secure%5Btoken%5D=9f6f42a6da37b9eb4bebdecf0e6734e9a10eae4b834686f928a4e67f950fcfb3&format=llm_user) ## Next Matter Features **Setup** - Activities - Flows - Dependencies - Notifications **Task Tracking** - Activity Feed - Task Schedules - Comments **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Functionality - Process Orchestration** - Peak Demand Handling - Process Customization - Process Automation - Workflow Management - High-Stakes Process Automation **Workflow Design & Orchestration** - Task Logic and Sequencing - Visual Workflow Builder **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Knowledge Base** - Q & A - Link Sharing - Searchable **Management** - Updates - Audit Trail - Integration **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Integration & Adaptability - Process Orchestration** - Third-Party Software Integration - Endpoint Integration - Intuitive Process Design - Real-Time Process Monitoring - Business Process Adaptation - Customer-Facing Process Management - Multi-Endpoint Execution - Regulatory Compliance Management **Integrations & Connectivity** - Pre-Built Integrations - Custom Integration Capabilities **Data Control** - Data Migration - Data Synchronization - Data Security **Security** - Verification - Role-Based Permission - Public vs Private **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Generative AI** - AI Text Generation **Automation Execution & Intelligence** - AI-Powered Optimization - Trigger-Based Automation **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Development & Customization** - Low-Code/No-Code Tools - Reusable Components **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments **Governance & Security** - Audit Logging - Role-Based Access Control **Reporting & Analytics** - Real-Time Dashboards - Workflow Analytics **Agentic AI - Business Automation Platforms (BAPs)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Next Matter Alternatives - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (450 reviews) - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (395 reviews)