NewOrg Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the exceptional customer support from NewOrg, highlighting timely assistance and customized solutions for their needs. (8 mentions)

Users appreciate the easy report generation capabilities of NewOrg, streamlining their processes and saving valuable time. (5 mentions)

Users value the efficient reporting capabilities of NewOrg, enabling quick and customized insights for impactful management. (5 mentions)

Users find NewOrg to be intuitive and easy to use, enhancing efficiency and confidence in daily operations. (4 mentions)

Users commend NewOrg for its rapid response time, ensuring timely resolutions and effective support for their customization needs. (4 mentions)

Users feel the lack of customization options in NewOrg limits their ability to fully utilize the system. (3 mentions)

Users find the clunky design of NewOrg to be frustrating, leading to a cluttered experience with multiple tabs open. (2 mentions)

Users find the interface clunky, leading to confusion and multiple tabs while navigating through NewOrg. (2 mentions)

Users find the interface dated, leading to cluttered tabs and a less enjoyable overall experience. (2 mentions)

Users note the outdated design of NewOrg, expressing a desire for modern aesthetics and streamlined navigation. (2 mentions)

5 Pros or Advantages of NewOrg

1. Customer Support

Users praise the exceptional customer support from NewOrg, highlighting timely assistance and customized solutions for their needs.

See 8 mentions

See Related User Reviews

CG

Caroline G.

Small-Business (50 or fewer emp.)

4.0/5

"Decent Tool with Customer Service, Needs UI Improvements"

What do you like about NewOrg?

NewOrg has been very helpful in improving their products and services - they are open to feature suggestions and do their best to meet your needs!

NA

Nancy A.

Small-Business (50 or fewer emp.)

5.0/5

"Incredibly Flexible Platform with Fast Customization and Responsive Support"

What do you like about NewOrg?

The NewOrg platform is incredibly flexible. We are not their "typical" client, but they were able to customize their platform to accommodate all the q

2. Report Generation

Users appreciate the easy report generation capabilities of NewOrg, streamlining their processes and saving valuable time.

See 5 mentions

See Related User Reviews

NA

Nancy A.

Small-Business (50 or fewer emp.)

5.0/5

"Incredibly Flexible Platform with Fast Customization and Responsive Support"

What do you like about NewOrg?

The NewOrg platform is incredibly flexible. We are not their "typical" client, but they were able to customize their platform to accommodate all the q

BB

Brittany B.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Customizable Portal that Transformed our Program Practices"

What do you like about NewOrg?

New Org has been able to customize our portal to be designed specifically with us as the organization at the forefront. Their support team is incredib

3. Reporting

Users value the efficient reporting capabilities of NewOrg, enabling quick and customized insights for impactful management.

See 5 mentions

See Related User Reviews

NA

Nancy A.

Small-Business (50 or fewer emp.)

5.0/5

"Incredibly Flexible Platform with Fast Customization and Responsive Support"

What do you like about NewOrg?

The NewOrg platform is incredibly flexible. We are not their "typical" client, but they were able to customize their platform to accommodate all the q

MF

Meg F.

Mid-Market (51-1000 emp.)

5.0/5

"NewOrg’s Great Support Made Implementation Smooth"

What do you like about NewOrg?

NewOrg has great support and walked us through every step of the implementation process to make sure we were getting what we needed for both front lin

4. Ease of Use

Users find NewOrg to be intuitive and easy to use, enhancing efficiency and confidence in daily operations.

See 4 mentions

See Related User Reviews

BB

Brittany B.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Customizable Portal that Transformed our Program Practices"

What do you like about NewOrg?

New Org has been able to customize our portal to be designed specifically with us as the organization at the forefront. Their support team is incredib

ED

Elizabeth D.

Mid-Market (51-1000 emp.)

4.0/5

"Flexible, Intuitive Platform with Fantastic Development Support"

What do you like about NewOrg?

The platform is flexible and can be tailored to our needs; the support in development was fantastic; It's intuitive and easy to use, especially out Cl

5. Response Time

Users commend NewOrg for its rapid response time, ensuring timely resolutions and effective support for their customization needs.

See 4 mentions

See Related User Reviews

NA

Nancy A.

Small-Business (50 or fewer emp.)

5.0/5

"Incredibly Flexible Platform with Fast Customization and Responsive Support"

What do you like about NewOrg?

The NewOrg platform is incredibly flexible. We are not their "typical" client, but they were able to customize their platform to accommodate all the q

BB

Brittany B.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Customizable Portal that Transformed our Program Practices"

What do you like about NewOrg?

New Org has been able to customize our portal to be designed specifically with us as the organization at the forefront. Their support team is incredib

5 Cons or Disadvantages of NewOrg

1. Missing Features

Users feel the lack of customization options in NewOrg limits their ability to fully utilize the system.

See 3 mentions

See Related User Reviews

NA

Nancy A.

Small-Business (50 or fewer emp.)

5.0/5

"Incredibly Flexible Platform with Fast Customization and Responsive Support"

What do you dislike about NewOrg?

We had a few items that we'd like to customize but can't, but none are dealbreakers. I love the reports and dashboards; they're a huge upgrade over ou

DP

Dale P.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptional Flexibility and Fast Support"

What do you dislike about NewOrg?

It would be nice to have a report writer that has the flexability in the program but could make the printed copies in a more professional output.

2. Clunky Design

Users find the clunky design of NewOrg to be frustrating, leading to a cluttered experience with multiple tabs open.

See 2 mentions

See Related User Reviews

SH

Scott H.

Mid-Market (51-1000 emp.)

5.0/5

"NewOrg Boosts Efficiency with Real-Time Reporting Insights"

What do you dislike about NewOrg?

The interface feels dated, and I end up with a lot of tabs open when using the system.

LW

Lisa W.

Small-Business (50 or fewer emp.)

4.0/5

"Customer Support is Top Notch"

What do you dislike about NewOrg?

It looks a little dated. Honestly, aesthetics are not that important to me, but there could be some upgrades there.

3. Clunky Interface

Users find the interface clunky, leading to confusion and multiple tabs while navigating through NewOrg.

See 2 mentions

See Related User Reviews

CG

Caroline G.

Small-Business (50 or fewer emp.)

4.0/5

"Decent Tool with Customer Service, Needs UI Improvements"

What do you dislike about NewOrg?

There are some features we have requested that they are working on.

SH

Scott H.

Mid-Market (51-1000 emp.)

5.0/5

"NewOrg Boosts Efficiency with Real-Time Reporting Insights"

What do you dislike about NewOrg?

The interface feels dated, and I end up with a lot of tabs open when using the system.

4. Interface Issues

Users find the interface dated, leading to cluttered tabs and a less enjoyable overall experience.

See 2 mentions

See Related User Reviews

SH

Scott H.

Mid-Market (51-1000 emp.)

5.0/5

"NewOrg Boosts Efficiency with Real-Time Reporting Insights"

What do you dislike about NewOrg?

The interface feels dated, and I end up with a lot of tabs open when using the system.

LW

Lisa W.

Small-Business (50 or fewer emp.)

4.0/5

"Customer Support is Top Notch"

What do you dislike about NewOrg?

It looks a little dated. Honestly, aesthetics are not that important to me, but there could be some upgrades there.

5. Outdated Design

Users note the outdated design of NewOrg, expressing a desire for modern aesthetics and streamlined navigation.

See 2 mentions

See Related User Reviews

SH

Scott H.

Mid-Market (51-1000 emp.)

5.0/5

"NewOrg Boosts Efficiency with Real-Time Reporting Insights"

What do you dislike about NewOrg?

The interface feels dated, and I end up with a lot of tabs open when using the system.

LW

Lisa W.

Small-Business (50 or fewer emp.)

4.0/5

"Customer Support is Top Notch"

What do you dislike about NewOrg?

It looks a little dated. Honestly, aesthetics are not that important to me, but there could be some upgrades there.

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CT

Courtney T.

Director of Dallas Proramming

Small-Business (50 or fewer emp.)

11/25/2025

"Effortless Collaboration and Seamless Updates"

5/5

What do you like best about NewOrg?

The collaboration that is provided in making updates to information by members of the customer support team. There was an ease of use in making edits to our program application that made the process very smooth! Review collected by and hosted on G2.com.

What do you dislike about NewOrg?

I wish there were certain features to pull data in a more simplified way to ensure that our team can get what they need in quicker turnaround time. Review collected by and hosted on G2.com.

Response from Sotiris Koutsoyannis of NewOrg

edit

Courtney, we truly appreciate your review. It’s great to hear that NewOrg is helping centralize client records, streamline program applications, and support reporting for your human services work. We appreciate your feedback on simplifying data access and will continue improving how quickly insights can be pulled.

UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/26/2026

"Detailed Information Retrieval with Flexible, Customizable Reporting"

4.5/5

What do you like best about NewOrg?

Information collection/retrieval; Can get detailed/specific information; Available to manipulate to meet our needs (e.g. reports; file attachments) Review collected by and hosted on G2.com.

What do you dislike about NewOrg?

I can be slow between screens at times. When running reports, due to my tech skills, can be confusing Review collected by and hosted on G2.com.

Response from Sotiris Koutsoyannis of NewOrg

edit

Thank you for your feedback! We're glad NewOrg has been a helpful tool for collecting detailed information and customizing reports to meet your organization's needs. Your notes on speed and reporting are well taken, and our team is always looking for ways to make the experience smoother. We appreciate your input and look forward to supporting your team!

DP

Dale P.

Board Member

Small-Business (50 or fewer emp.)

12/5/2025

"Exceptional Flexibility and Fast Support"

5/5

What do you like best about NewOrg?

Flexibility in getting data out. Flexability and speed of ongoing support. Review collected by and hosted on G2.com.

What do you dislike about NewOrg?

It would be nice to have a report writer that has the flexability in the program but could make the printed copies in a more professional output. Review collected by and hosted on G2.com.

Response from Sotiris Koutsoyannis of NewOrg

edit

Thank you, Dale. We’re glad the flexibility in data extraction, ongoing support, reporting automation, and dashboard visibility is helping streamline your operations and reduce duplicate entries. We appreciate your suggestion around more polished printed reports and will keep that in mind as we enhance the reporting experience.

LC

Lindsey C.

Educational Consultant

11/19/2025

"Intuitive Client Management with Stellar Support"

4.5/5

What do you like best about NewOrg?

I appreciate the customer support offered by NewOrg, especially the assistance I received from Nichole, who was incredibly helpful in resolving some time-sensitive issues for me. I like the feature that allows me to create surveys with standardized questions, which is a valuable tool for gathering consistent data and insights. Review collected by and hosted on G2.com.

What do you dislike about NewOrg?

I dislike that we don't have data dashboards. Review collected by and hosted on G2.com.

Response from Sotiris Koutsoyannis of NewOrg

edit

Lindsey, thank you for your thoughtful review. We’re glad our nonprofit CRM tools for client management, surveys, and case documentation are helping streamline your work, and we’ll be sure to pass your kind words along to Nichole. If you’d like to explore dashboard options, our support team would be happy to walk through what’s available and how we can tailor them to your needs.

UF

Verified User in Fund-Raising

Mid-Market (51-1000 emp.)

12/12/2017

"Perfect for client management and payment processing"

5/5

What do you like best about NewOrg?

I love being able to manage our client information, process payments, organize my calendar, track payroll time, and pull up all the reports I need, Review collected by and hosted on G2.com.

What do you dislike about NewOrg?

It can be overwhelming with all the options at first, but the more you use it, your job gets easier and easier. Review collected by and hosted on G2.com.

Recommendations to others considering NewOrg:

One of the best fundraising management tools out there. Try to trial to see if its a good fit for you and your company Review collected by and hosted on G2.com.

What problems is NewOrg solving and how is that benefiting you?

manage our client information, process payments, organize my calendar, track payroll time, and pull up all the reports I need, It really helps having everything in one place. Review collected by and hosted on G2.com.