Newegg Inc. Reviews & Provider Details

They are a large organization that understands the customer and knows what vendors needs. Review collected by and hosted on G2.com.

Lead time and service could be a bit slower. Review collected by and hosted on G2.com.

newegg makes order and keeping up to date with all of our tech office needs really easy! Review collected by and hosted on G2.com.

we are sure to get the best price with newegg, their customer service is also amazing Review collected by and hosted on G2.com.

One of the standout features of Newegg.com is their extensive product catalog. They offer a wide range of products from complete computers to individual parts, ensuring you have access to what you need and a variety of options to suit your needs. Review collected by and hosted on G2.com.

The website can be cumbersome to navigate. The prices can often be beat at other places if you look around. Shipping times are not the quickest, and the site is filled with a lot of 3rd party sellers that you may want to avoid. They still offer rebates on some items, and it can be annoying to jump through those hoops to get the advertised price. Review collected by and hosted on G2.com.

Their product selection is huge. They have free shipping on lots of products. Prices are sometimes better than retail, even better than amazon. They also include sometimes promotional gift cards, sometimes 10% of the product's value. Review collected by and hosted on G2.com.

Their user interface could be a lot better, it feels very outdated. Other than that, I haven't found any problem or something to complain about. I would like to see other kinds of products in their selection. Review collected by and hosted on G2.com.

Horrible. We purchased 40 laptops for impoverished clients and paid almost $12,000. So far, the majority of them are defective. They do not hold a charge and die very quickly. Newegg has told us "too bad" because it's outside of the 30 day window, even though more than half remain unopened. We only recently started handing them out, and several people have contacted us with charging issues, and our Digital Navigator has witnessed the defects as well. Once our clients we gave them to reported issues, we kept track of how many, and contacted Newegg, they decided to keep out $12,000 and not replace any of the devices. Review collected by and hosted on G2.com.

Not much, we were sold 40 defective devices and nothing is being done to address it Review collected by and hosted on G2.com.

I purchased a refurbished desktop with an Allstate extended warranty. Its had hard drive failure from day one but we could use it by restarting it 10 times a day. Since it was refurbished I thought I needed to use the Allstate protection plan. They have a 30-day window before coverage begins. Now Newegg won't takes it back since it's been over 30 days and Allstate won't cover it saying it was a "preexisting condition". Newegg has referred me to a "seller" twice and the seller claims it was not their sale. Now I have a $300 brick with a $50 extended "nothing" warranty.

Pathetic service. 4+ hours of phone calls, chats, emails and no one accepts responsibility. For a small business technophile with 5 desktops and innumerable "gadgets", I will NEVER use this platform again. Review collected by and hosted on G2.com.

variety of products. as a technophile I love new gadgets and building machines. It's a hobby and can be useful to my business. Review collected by and hosted on G2.com.

I am going to make my long story short. Purchased a "Brand New" pc on 10/21... Received on 10/23 and that same day I called to notify of the issues. This PC had a CPU Temperature error and would not stay on passed 30 Seconds. I had to send it back which took another 5 days for them to receive the equipment. The equipment was received on 11/01, I was promised a 2-4 day process and a new one will be sent out. It is 11/18 on the day I write this review and I just received my first email from the company after my numeruos calls to inquire about the replacement. I ended up asking for a refund coincidentally the same day 11/11/21,they received word on the returned equipment. I was told the process would take 3-5 days... Once again its 11/18 and NOW is when this RMA was closed and I would have to wait ( you guessed it ) another 3-5 days... Once this ordeal is done, I would have exactly a month to finalize a process that other companies have finalized in hours... This company promises call backs and emails, for nothing ... If I could have put 0 stars , believe me I would.. I honestly wish the CEO or someone from corporate were to take their time and read this message or even listen to their recorded calls... That company is a shame Review collected by and hosted on G2.com.

Price of the Desktop and the shipping were the only good things about this company. Review collected by and hosted on G2.com.

We sell gaming peripherals and decided to give Newegg marketplace a chance. Our first month here on Newegg as a seller has been disastrous. We were encouraged to sign up for the newegg seller elite membership. We were promised $1,000 newegg advertising credits to start with. so we signed up. 1 week later, the lady who introduced us to newegg changed roles within the company. At this time no credits has been issued for us. 2 weeks pass by. We started contacting another seller support member on Newegg if they know when we will get the credits so we can start our advertising on our products. Nothing. 2 Weeks passed by. We asked for an update and this time tagged the offical support email for newegg sellers. 3 weeks passed by. No responses. This is the 4th week and we're deciding to call it quits on sellling on Newegg. Our goal here was to sell our unique variety of gaming peripherals, but the experience has been terrible. Review collected by and hosted on G2.com.

Nothing. Terrible seller support team, with no lack of directions. Takes weeks to get back to you. Honestly, the only thing you can like about Newegg is probably the fact that the customers who shop here are all into tech so its a very niche environment. Review collected by and hosted on G2.com.

I use Newegg for purchasing computers and electronics. It is easy to find the best deal, purchase, and get any product really quickly. There is no issue with the return if something does not work as expected. Review collected by and hosted on G2.com.

Great deals for the refurbished computers.

Amazing feature "Custom PC Builder" - it is really useful and saves you lots of time.

I often use the "Compare" functionality.

There are many options like choosing only "Sold by Newegg" products, "Shipped by NewEgg", "Direct From Manufacturer", "Free Shipping"

Often I find great deals on NewEgg just searching in Google Shopping.

Easy to order and pay with a card or PayPal.

Fast and reliable delivery.

Easy return or substitute product policy.

Great communication experience.

Different options for shipping.

Possibility to pay a monthly/yearly subscription for faster delivery - it is especially useful during holidays time. Review collected by and hosted on G2.com.

We wanted to get employee desk setup and we had to look no further, all the components starting from screens to machines were found here. Review collected by and hosted on G2.com.

They have everything you need. It is like every PC enthusiast's dream store. The staff is great and knowledgeable too, they have some good recommendations. Review collected by and hosted on G2.com.