The packet-level visibility and application monitoring provide strong end-to-end insight, making it easier to isolate network issues and identify root cause quickly. Review collected by and hosted on G2.com.

The biggest drawback is total cost of ownership. InfiniStreamNG appliances carry a high upfront price, and annual support renewals add a significant recurring expense, which makes it hard to justify expanding packet visibility to more links. Scaling storage for longer back-in-time packet retention means buying more hardware rather than just adjusting a license. The nGeniusONE interface also has a steep learning curve. Setting up filters, service definitions, and dashboards isn't intuitive, so in practice a couple of experienced engineers end up owning the tool instead of the wider team using it day to day. Hardware RMAs have also taken longer than we'd like compared to other network vendors. Review collected by and hosted on G2.com.

The insights we get are second to none, the solution is very robust, flexible and critical for our mobile service assurance needs. We use it for DPI, RCA and performance alerts Review collected by and hosted on G2.com.

More of a bugbear than a dislike but we struggle to afford to capture all our User Plane packets which makes some faults difficult to resolve. I’m working with the UK Netscout team to see if we can find some middle ground Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

performance: Netscout company having their own hardware which is making their solution very compromised and lead to a high performance solution capability: their solution has a very detailed capability in the Telecom industry covering all KPIs needed by any telecom operator a powerful value to keep your Telecom network fully monitored and making sure that it is healthy with high quality and giving confidence after any change deployed on your network that it is monitored and can be assessed Review collected by and hosted on G2.com.

We primarily utilize netscout as a troubleshooting tool. It brings the data together in a central location making MTTR less extensive. For quickly logging in and finding root cause they've made it user friendly. We are a VaaS customer and they are helpful during problems. Review collected by and hosted on G2.com.

My biggest gripe with Netscout is the speed in which is processes the data while gathering a packet capture. The UI is straight forward and I understand the it takes time to process data. Is there a better way to index the data? Review collected by and hosted on G2.com.

I like the readability of Netscout Network and Applications, and how simple it is to navigate around the platform. Customer support has also always been very helpful whenever I’ve needed assistance. The app’s features seem genuinely useful, and I also appreciate how easy the implementation process is. In my line of work, I use it very frequently, so those usability benefits really matter. Overall, my favorite part is the ease of integration. Review collected by and hosted on G2.com.

Well to be honest for the most part of my use with the netscout network and application observability I haven't really found anything that I dislikes. Review collected by and hosted on G2.com.

Full visibility across the whole environment, from IP to mobile, including the RAN part. The AI component has improved a lot as well. Another major advantage is that you can use it end to end, from the cable part through to the virtual part. Review collected by and hosted on G2.com.

The main pain point with the Netscout solution is its price. Yes, you may be the best, but competitors are offering something “similar” (or at least something that covers customer requirements) for much less. In one case I’ve seen, Netscout was 6x more expensive. Review collected by and hosted on G2.com.

Netscout has helped our organization demonstrate mean time to innocence at the network layer, while also giving us a clear way to investigate issues with the appropriate team. Review collected by and hosted on G2.com.

It’s not so much about what I don’t like; it’s more about what I’d like to see improved. I’d like a friendlier user interface for lower-level NOC teams. The NOC is often the first layer of defense when an issue arises, so making the tool easier for that team to use would be key. Review collected by and hosted on G2.com.

the deep packet inspection capability. the universal search features. the ability to drill down into specific areas of interest. the many different tools available Review collected by and hosted on G2.com.

The depth of the product can be overwhelming for beginners. There is a steep learning curve for getting actionable information out of the data that is stored. It would be nice to have a simpler interface for beginners Review collected by and hosted on G2.com.

I like the deep packet visibility and smart correction in network and application data of NETSCOUT Network & Application Observability. It provides the root cause of issues effectively. This feature saves us from manual troubleshooting as it gives us the truth in packet data and connects the dots instantly, allowing us to fix issues in minutes instead of hours. I also appreciate the packet level detail and smart correlations, as it offers granular forensic data and hybrid cloud visibility that we couldn't get with Solarwinds. Review collected by and hosted on G2.com.

The UI is not very intuitive and the learning curve is steep for new users. I think modernizing the UI, simplifying onboarding, and fine-tuning default alerts to reduce noise out of the box would be improvements. The initial setup was not plug-and-play and required significant planning and tuning, but manageable with proper preparation. Review collected by and hosted on G2.com.

Network performance monitoring and root-cause analysis enable faster issue resolution. I also value the real-time visibility and dashboards, along with the integrations, which help tie everything together and make troubleshooting more efficient. Review collected by and hosted on G2.com.

Pricing felt a bit on the higher side. The setup and configuration process was fairly complex, and the UI/dashboard felt somewhat confusing and outdated. New users may also find the learning curve steep. Some specific features that I expected were missing as well. Customer support response times were slow, and customizing reports and alerts was also difficult. Review collected by and hosted on G2.com.