NetForum AMS Reviews & Product Details

amount of data that can be stored, search capabilities, integration with other 3rd party software, ie email integration, limited edit ability, allows for multiple users Review collected by and hosted on G2.com.

the language and categories are jargony and not necessarily intuitive. there is a learning curve when it comes to the platform and likely a lot of features that have gone unrealized Review collected by and hosted on G2.com.

It's a database for all our member information. It is able to store a lot of history. It can handle when you multiple entities. I like that you can add notes to members profiles to note conversations that you have had with them or comments on the status of their account. Review collected by and hosted on G2.com.

We've struggled for years to get the system to integrate with our accounting software despite enlisting the help of multiple consultants to assist with this process. It runs slow much of the time. The data team seems to have trouble making updates because it's so customized. People don't like using it for events because it's not as user friendly to attendees as something like event brite. Trying to add new invoices feels like an overly complicated process. Review collected by and hosted on G2.com.

I like that it has multiple fields to house donor information, it makes it robust and provides a variety of ways to collect information on our constituents. Review collected by and hosted on G2.com.

I dislike that the user interface is a bit outdated in look and feel. It also does not integrate with other software well including marketing automation software, this was a really cumbersome problem. Review collected by and hosted on G2.com.

NetForum looks at our data in a way that is relevant to membership organizations and allows the flexibility we need to manage our organizational memberships well. We have a relatively small member base, under 2000, but each organization can multiple locations and have hundreds of employees. Review collected by and hosted on G2.com.

We did not feel that there online member center using eweb met our needs and so built a completely separate member center using Umbraco. Using a consultants tools our web developer has been able to build a great member center and shopping experience for our customers and members. Review collected by and hosted on G2.com.

The ease of building custom integrations using the existing web methods and the inherent flexibility/customizability of the product's design. Review collected by and hosted on G2.com.

The fact that the platform still hasn't fully adopted responsive design, and the fact that its integration points still largely rely on the aging SOAP protocol. Also, the benefits of inherent flexibility/customizability of the product are offset by the amount to which they can increase the effort/difficulty when upgrading to newer releases. Review collected by and hosted on G2.com.

There are a number of different modules that can be customized to each organization which provides for a huge warehouse of information. It can show sales, membership, volunteer participation, awards, contact information, and more. There are also several reporting tools that can be customized and the queries can be saved for a single user or shared within an entire organization. Review collected by and hosted on G2.com.

The software can be slow and seem clunky. There are too many windows to open and it can be difficult to avoid duplicating records and linking organizations to an individual record. This makes it difficult to see how many members of an association are affiliated with a given organization. Review collected by and hosted on G2.com.

It is easy to search individuals and groups, I like that you can also search by email- which has proven to be very useful. I also like that if you are entering a new contact with the same email as someone already in the system, it will alert you Review collected by and hosted on G2.com.

When you are searching an organization, you have to type it in exactly correct or it will not find it- it should be able to find what you are looking for based on the most similar results- also, when updating an event, there is no easy way to "update all" for example, I am currently updating an event that we have every year and I have to change "2017" to "2018" at least 75 times, there should be a "change all" option Review collected by and hosted on G2.com.

The platform does basic AMS applications well enough. It also manages membership sufficiently. Review collected by and hosted on G2.com.

They are not actually a CRM and are void of any true CRM capabilities. Its lack of basic email integration and mobile responsiveness makes doing business difficult. The difficulty in cross modular reporting requires us to do the majoring of our reporting from our MDS. Review collected by and hosted on G2.com.

Easy interface, web services, ability to customize. Clean, basic look. Review collected by and hosted on G2.com.

Some fields and functions are hard-coded or difficult to adapt. Very minimal communications/eCommerce tools; support for discount codes/subscriptions/innovative business models. Review collected by and hosted on G2.com.

We have not explored all the modules yet, but our association intentionally selected a very robust platform. Review collected by and hosted on G2.com.

Our implementation was rocky with a third party, so it may be an unfair question to reply to. We have found that bugs and updates are slow to correct problems we have identified, and tickets can stay open for months. Review collected by and hosted on G2.com.