It's been two months since this profile received a new review

Neo Software Reviews & Product Details

Brilliantly simple veterinary software with the flexibility of the cloud. Neo is built for efficient practice management, giving you the tools to manage your business, stay on top of daily operations, and do it all with ease – so the focus is always on your patients.

Seller

IDEXX Laboratories

Product Description

Neo Software is a web-based veterinary practice management software, developed by a veterinarian to be quick and intuitive to use. The solution is suitable for veterinary practises of all sizes and can only be deployed in the cloud.

Overview by

Amanda Massey

Pricing

Pricing provided by Neo Software.

Base Price

Starting at $290.00

3 Users Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Neo Software Reviews (17)

G2 reviews are authentic and verified.

Here's how.

Dave A.

Business Manager

Small-Business (50 or fewer emp.)

10/16/2020

"Neo has been a great decision for us!"

5/5

What do you like best about Neo Software?

Very easy to use, very easy to learn, staff love it. Flexible, allows for user defined fields. Regular updates with additional functionality, not just corrections. The support staff is world class! Friendly, knowledgeable and always available. Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

Reporting was more limited, but now is expanding. At first we had to have 3rd party Boarding solution, but now that is built in. At first we paid for SMS messages, but now that is built in. I don't really have anything I dislike about it. Review collected by and hosted on G2.com.

Recommendations to others considering Neo Software:

Get a demo, then get access to a trial, see how easy it is to set up. See how easy it is to learn how to do anything by accessing the "Help Me" tab in the bottom right corner. You'll be sold like we were. Ask other vendors what features they have added to their software for no addition fee over the past two years. I doubt you'll find many. Neo has added good reporting, good A/R tracking, GREAT boarding and are currently working on integrated SMS. They also listen to users about feature function. Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

Quick checkout for clients. Easy access to records and information, vitals and Rx's for medical team staff. We are more efficient than before, we process patients through the hospital more quickly. The auto interface of x-rays and lab results saves time and helps us avoid missed charges. Text messaging allows us to be proactive in messaging clients as well as following up on missed services that are needed by their pets. Review collected by and hosted on G2.com.

Amanda K.

Receptionist Supervisor

Small-Business (50 or fewer emp.)

4/23/2020

"Hillcrest Animal Hospital"

4.5/5

What do you like best about Neo Software?

How easy it is to teach a new hire to use it. If they can fill out a form to shop online they can be taught to use the software its literally that easy for onboarding. Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

The back end of things with book keeping and reminders and inventory has a lot of bugs and we have lost a lot of product tracking, reminder options, and ease of access when switching to Neo from our previous provider. There is also a bit of a communication gap when they go to do a new update. Changes are made with out consulting with clinics or pre-warning clinics of upcoming changes that may change how you have to change the flow of things within the clinic which results in a surprise that morning once the update has taken place. These things are improving as they grow however. Review collected by and hosted on G2.com.

Recommendations to others considering Neo Software:

Take your time with the transferring of information, ask plenty of questions to know what features you will gain or lose from the conversion because once the conversion is complete then trying to back track to fix what you weren't expecting to change is a huge challenge. The growing pains take a little getting used to but the transition is definitely worth the effort. The speed you gain in the flow through out the clinic is wonderful and the time you save in training during onboarding is unmatched by any other software. Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

Neo is wonderful to be paperless and allows a smooth flow between check in and examination and examination to check out. We have lots of little requests placed with neo for things to run smoother in our clinic but Neo is good to hear our concerns and find loop holes or implement changes to improve those issues. Review collected by and hosted on G2.com.

Brian S.

Managing Partner

Small-Business (50 or fewer emp.)

9/29/2020

"Outstanding Veterinary Practice Management Software"

5/5

What do you like best about Neo Software?

Ease of training, low cost to function ratio, outstanding customer service, and frequent improvements that are made based on user input. Another factor is ease of use. The software is designed so that one records are plainly available and editable. No more going to multiple screens to input data as with some other PMS programs. Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

Inventory management. The software tracks amounts but lacks the ability to track by lot number or to alert manager if medication lot is near expiration. I am however, confident that this is being addressed by the development team. Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

We reach out to support about once every two weeks on a unique issue. Sometimes those issues are not related directly to Neo but the interaction between Neo and other software. The support team is always patient and professional and will work with us to address the issue. We also worked closely with the development team in integrating a portal with Antech for Laboratory results which has been a huge benefit to our practice and clients. There have been many benefits from using Neo in our practice. The biggest is being able to very quickly serve clients from anywhere from a mobile device. My practice is house call based and the ability to have instant access to records has been invaluable to us. Another outstanding enhancement for us has been Scheduling. The interface allows quick access to client and patient records from multiple screens. Review collected by and hosted on G2.com.

Candice B.

Small-Business (50 or fewer emp.)

9/29/2020

"I love Neo for its continued software improvement and customer service."

5/5

What do you like best about Neo Software?

The built in training is great for new staff members. The fact that Neo is cloud based makes it easy to access from any location. Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

I do wish Neo offered a few things such as expiration reports and better formatting of forms. Review collected by and hosted on G2.com.

Recommendations to others considering Neo Software:

Neo is definitely moving in the right direction in regards to system improvements. There may be a few things missing but in my opinion they are worth not having for the other benefits of Neo. There is an option for a test trial which I highly recommend taking advantage of. Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

We are located in south Louisiana so we have seen improvement during hurricane season with being able to access our software even when power is out. Review collected by and hosted on G2.com.

Trevor A.

Owner

Small-Business (50 or fewer emp.)

9/29/2020

"IDEXX Neo - The Practice Management Software of the Future"

5/5

What do you like best about Neo Software?

Excellent user interface, very intuitive, good learning modules; Integrates with SmartFlow WhiteBoard and Anesthesia Software. Affordable, Continues to Grow with our Needs Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

Does not yet integrate with Wellness Plans Review collected by and hosted on G2.com.

Recommendations to others considering Neo Software:

Excellent Choice, Good Value, Will Continue to Grow with your Needs Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

Documents all of our medical records, easy to access, Don't have to worry about backing up at end of day; Rarely do we have problems with the software. Constantly being updated and improved upon. New features being added. Review collected by and hosted on G2.com.

Paul C.

President

Small-Business (50 or fewer emp.)

9/29/2020

"NEO ~ Simplifying Electronic Medical Records"

5/5

What do you like best about Neo Software?

How easy it works on iPads ............. Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

Missing integrations to important essential software like Trupanion Express and VisioCare Consult (communication tool) Review collected by and hosted on G2.com.

Recommendations to others considering Neo Software:

I would recommend trying the NEO software before making any decisions. It’s simplicity is elegant and its functionality is robust. Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

Getting rid of our expensive server base Intranet. Saves tons of money one IT help. Review collected by and hosted on G2.com.

Verified User in Veterinary

Small-Business (50 or fewer emp.)

4/21/2020

"This platform did not work for our clinic"

1/5

What do you like best about Neo Software?

We are no longer using this platform. I do not remember any features that I liked about it unfortunately. We switched to it shortly after it came out because it was a cloud based system, however that ended up being the only feature that worked in our favor. It was a very basic platform and may work well for smaller clinics, but did not work for ours. Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

We did not like anything about this program. When we used it, it was not able to do the majority of the things we needed it to. The platform was very new and was way too basic for our progressive clinic. Previously we had Avimark for 10+ years. That program was great, but was not cloud based at the time. We tried Neo for ~6 months. IT was a drastic step backwards for us so we then switched to another program that we still use today. Neo may have updated many of its features by now. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/17/2019

"Quality comprehensive solution in cloud"

4/5

What do you like best about Neo Software?

The IDEXX software is very to learn how to use it initially and it is easy to use on an ongoing basis. I like that all data is stored online in the cloud so there is cost savings not having to use information technology outsourcing as much. Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

When adding third party data and applications to the system, it can be cumbersome at times, for example integrating new templates or forms from MS Word. Review collected by and hosted on G2.com.

Recommendations to others considering Neo Software:

I would highly recommend this solution based on the ease of use and ease of installation and implementation. Extremely intuitive design. Love the cloud based system to save critical client data. Outstanding value for the price. It's a much less expensive option than the previous server based system. Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

IDEXX Neo is a more holistic solution where we can handle accounting (billing, invoices, etc.), appointment scheduling, as well as many other vital functions like marketing to existing clients. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/18/2019

"Great training and transition "

4/5

What do you like best about Neo Software?

The training was most helpful for a smooth transition. It was thorough and quickly allowed for every team member to feel comfortable with the new software Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

I dislike the cost of the system compared to other cloud based programs Review collected by and hosted on G2.com.

Verified User in Veterinary

Mid-Market (51-1000 emp.)

4/30/2019

"IDEXX Experience"

3/5

What do you like best about Neo Software?

Cloud based - able to access from any computer Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

Training was all online with limited access to customer support Review collected by and hosted on G2.com.

Recommendations to others considering Neo Software:

Ensure that you have time to complete the training. Ensure that all staff has completed the training. IDEXX Neo is easy to use but some personnel may experience a learning curve Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

multi doctor practice Review collected by and hosted on G2.com.