At Needle, we believe in the power of genuine connections between real people to elevate the online shopping experience. No bots. No generic AI text. Needle is a managed live chat platform that connects brand advocates (aka real humans) sharing their passion and experience with customers that are most likely to buy. We also believe that real knowledge can come from anywhere, which is why we search high and low for the most authentic and informed product experts to become advocates. Working hand-in-hand with customers and advocates, we are proud to create what shoppers have repeatedly called “the best customer experience” they’ve ever had. By applying buyer intent data to display chat at the right times, Needle brands see 6-10x more conversions without managed live chat.