The G2 on NAVEX One

NAVEX One Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of NAVEX One, finding it highly intuitive and efficient for training. (11 mentions)

Users appreciate the intuitive and smooth user interface of NAVEX One, enhancing compliance and collaboration across departments. (5 mentions)

Users appreciate the intuitive design of NAVEX One, enhancing ease of use and navigation for compliance management. (4 mentions)

Users find NAVEX One to have easy navigation, making it user-friendly and straightforward for document management. (4 mentions)

Users praise the superb customer support of NAVEX One, highlighting helpful personnel and user-friendly experiences. (3 mentions)

Users find the excessive email notifications overwhelming, leading to frustration and a lack of direct agent support. (2 mentions)

Users experience poor customer support with NAVEX One, citing inadequate assistance and long response times. (2 mentions)

Users report a difficult setup due to poor support and lengthy pricing processes, leading to frustration. (1 mentions)

Users report experiencing Excel compatibility issues with NAVEX One, causing layout changes in their Word documents. (1 mentions)

Users express concerns about the expensive pricing of NAVEX One, finding it difficult to get assistance and information. (1 mentions)

Users experience frequent formatting issues with NAVEX One, leading to inconsistent document layouts and frustrations. (1 mentions)

Users find the inadequate reporting in NAVEX One lacking sufficient explanations for effective report management. (1 mentions)

Users find the learning curve challenging at first, but it becomes easier with experience over time. (1 mentions)

Users find NAVEX One not flexible enough to accommodate end-user requests, impacting customization and adaptability. (1 mentions)

Top Pros or Advantages of NAVEX One

1. Ease of Use

Users appreciate the ease of use of NAVEX One, finding it highly intuitive and efficient for training.

See 11 mentions

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Manik K.

Enterprise (> 1000 emp.)

5.0/5

"One stop for organization compliance training course"

What do you like about NAVEX One?

Smooth training courses at one place. There is no lag I felt ever wherein in some other products related to training courses I had restarted several t

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"NavexEX is a great system for use!"

What do you like about NAVEX One?

The ease and learning of the system is incredible!

2. User Interface

Users appreciate the intuitive and smooth user interface of NAVEX One, enhancing compliance and collaboration across departments.

See 5 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Platform for Managing Risk"

What do you like about NAVEX One?

NAVEX One has a number of highly useful features to manage and highlight risk. The ability to allocate cases to a variety of people in different areas

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you like about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant.

3. Intuitive

Users appreciate the intuitive design of NAVEX One, enhancing ease of use and navigation for compliance management.

See 4 mentions

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Christina G.

Enterprise (> 1000 emp.)

4.5/5

"It was easy registering and setting up a new account."

What do you like about NAVEX One?

Easy to use, very user friendly. Having to set up all these new accounts upon hire has been confusing at times, not sure what each site is used for, f

Andrew B.

Enterprise (> 1000 emp.)

4.5/5

"Compliance Training Made Seamless"

What do you like about NAVEX One?

The userface for this product is very smooth looking. Our company recently switched to NAVEX from a competitor and I like the intuitive feel of NAVEX

4. Navigation Ease

Users find NAVEX One to have easy navigation, making it user-friendly and straightforward for document management.

See 4 mentions

See Related User Reviews

Christina G.

Enterprise (> 1000 emp.)

4.5/5

"It was easy registering and setting up a new account."

What do you like about NAVEX One?

Easy to use, very user friendly. Having to set up all these new accounts upon hire has been confusing at times, not sure what each site is used for, f

Leo S.

Enterprise (> 1000 emp.)

2.5/5

"suggestion - recently updated section- re: ADP PolicyTech"

What do you like about NAVEX One?

search engine is easy to use or navigate

5. Customer Support

Users praise the superb customer support of NAVEX One, highlighting helpful personnel and user-friendly experiences.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you like about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant.

Alejandro T.

Enterprise (> 1000 emp.)

5.0/5

"System very complete to follow up and manage training, ethics awarness, and hotline issues."

What do you like about NAVEX One?

Easy-to-use software, customer support, training and awareness materials available

Top Cons or Disadvantages of NAVEX One

1. Email Notifications

Users find the excessive email notifications overwhelming, leading to frustration and a lack of direct agent support.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you dislike about NAVEX One?

Unable to talk to or email directly with an agent to assist with questions resulting from a test case submission.

Alejandro T.

Enterprise (> 1000 emp.)

5.0/5

"System very complete to follow up and manage training, ethics awarness, and hotline issues."

What do you dislike about NAVEX One?

Too many emails received and constant changes of account manager.

2. Poor Customer Support

Users experience poor customer support with NAVEX One, citing inadequate assistance and long response times.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

1.0/5

"I'VE TRIED FOR DAYS NOW TO CHANGE THE ACCOUNT ADMINISTRATOR AND SEEMS NOBODY CAN HELP"

What do you dislike about NAVEX One?

Customer service is crap, no attention, interest, insistance to fully satisfy us, the customers

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

3. Difficult Setup

Users report a difficult setup due to poor support and lengthy pricing processes, leading to frustration.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

4. Excel Compatibility

Users report experiencing Excel compatibility issues with NAVEX One, causing layout changes in their Word documents.

See 1 mentions

See Related User Reviews

remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD.

5. Expensive

Users express concerns about the expensive pricing of NAVEX One, finding it difficult to get assistance and information.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

6. Formatting Issues

Users experience frequent formatting issues with NAVEX One, leading to inconsistent document layouts and frustrations.

See 1 mentions

See Related User Reviews

remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD.

7. Inadequate Reporting

Users find the inadequate reporting in NAVEX One lacking sufficient explanations for effective report management.

See 1 mentions

See Related User Reviews

Marco R.

Mid-Market (51-1000 emp.)

5.0/5

"Great evolution"

What do you dislike about NAVEX One?

Statistics: needed more explanations for managing reports

8. Learning Curve

Users find the learning curve challenging at first, but it becomes easier with experience over time.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Platform for Managing Risk"

What do you dislike about NAVEX One?

It can be a little clunky to begin with, understanding the various sections and elements of the platform. However once you are an established user, th

9. Limited Features

Users find NAVEX One not flexible enough to accommodate end-user requests, impacting customization and adaptability.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

2.0/5

"It's a pity NAvex is not able to make changes to the front-end"

What do you dislike about NAVEX One?

Not flexible enough for end-user requests

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Leo S.

Manager

Enterprise (> 1000 emp.)

1/14/2025

"suggestion - recently updated section- re: ADP PolicyTech"

2.5/5

What do you like best about NAVEX One?

search engine is easy to use or navigate Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

No recently updated - ADP has a ton of policies - how can I stay privy to which was more recently updated? Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

Thank you for sharing your feedback on NAVEX One. We appreciate your positive comment about the search engine and suggestions regarding policy updates, which we will pass along to our development team for consideration. If you have any further suggestions or questions, please feel free to reach out. We are here to assist you and enhance your experience with NAVEX One.

Verified User in Executive Office

Mid-Market (51-1000 emp.)

5/16/2025

"I'VE TRIED FOR DAYS NOW TO CHANGE THE ACCOUNT ADMINISTRATOR AND SEEMS NOBODY CAN HELP"

1/5

What do you like best about NAVEX One?

Information repository that keeps track of the cases and establishes in theory a link to the complainers Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Customer service is crap, no attention, interest, insistance to fully satisfy us, the customers Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

Thank you for sharing your feedback. We apologize for the difficulties you have experienced in changing the account administrator. We take customer service seriously and would like to assist you further with this issue. Please provide us with your contact information, access the NAVEX Global Community at https://support.navex.com/s/ or reach out to our support team directly at 1-866-297-0224, Press 3, or International Customer Support at +44(0)20 8939 1650 so we can address this promptly. We appreciate your insights on the benefits of NAVEX One in managing compliance issues and look forward to addressing this issue with you. Thank you for bringing this to our attention.

Verified User in Machinery

Small-Business (50 or fewer emp.)

4/29/2025

"NavexEX is a great system for use!"

5/5

What do you like best about NAVEX One?

The ease and learning of the system is incredible! Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

There isn't one thing that I don't dislike! Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

It's great to hear that NAVEX One is meeting your needs and helping you build your policies effectively. Thank you for sharing your experience!

Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

2/5/2025

"I was able to read and print the instructions for later use if needed."

4/5

What do you like best about NAVEX One?

The most helpful or useful about Naves One is the ability to print the documents in pdf. It is very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

I like everything abot Navex. I have no dislikes. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

We're glad to hear that you find NAVEX One easy to navigate and the ability to print documents in PDF helpful. Thank you for sharing your positive experience!

Michael B.

Laboratory Manager

Enterprise (> 1000 emp.)

9/18/2024

"Policytech is functional software that serves out needs."

4/5

What do you like best about NAVEX One?

Policytech is functional software that serves out needs. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

PLEASE bring back the 'Changes Summary' for assignees who are required to read policies. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

We're glad to hear that PolicyTech is meeting your needs! We appreciate your feedback about the 'Changes Summary' feature and will pass it along to our development team.

Michelle r.

Director of Ethics and Compliance

Enterprise (> 1000 emp.)

11/19/2024

"Excellent all around"

5/5

What do you like best about NAVEX One?

Theircustomer service is superb, have had an incredible experience with every point of contact across multiple services. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

nothing, they are incredible all around! Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

Thank you for your kind words! We strive to provide incredible service and it's great to hear that we've been able to meet your expectations. If you ever have any feedback or suggestions for us, please don't hesitate to reach out.

Verified User in Biotechnology

Enterprise (> 1000 emp.)

6/11/2024

"It's a pity NAvex is not able to make changes to the front-end"

2/5

What do you like best about NAVEX One?

It's a satisfactory and immediate system to use Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Not flexible enough for end-user requests Review collected by and hosted on G2.com.

Aman K.

softwarer Analyst

Enterprise (> 1000 emp.)

8/22/2023

"Being Social with NAVEX ESG"

4/5

What do you like best about NAVEX One?

-A cloud based environmental,Social and

governance platform

-Manage multiple supply chain

management

-Program pulls and easily calculate most

values for GHG gas data.

-Ease of use as user friendly as support

audio, video or read

-Very good customer service

-Given functionality is very good

-Value for money

-Good to create awareness about our

environment and climate risk

-Free traila available

-Can improve brand loyality for product.

based organisations

-Standardize data collection Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

-Some content is not so good like about

drilling and marine ecosystems

-Very complex organisation system so can

be better using windows with became

short and easily accessible Review collected by and hosted on G2.com.

Manish A.

Enterprise (> 1000 emp.)

10/15/2023

"Effective, Straight forward and brief."

4.5/5

What do you like best about NAVEX One?

This is a budget-friendly document managment system that offer an intuitive interface, adaptable approval process and a convenient questionnaire featgure for efficient employee information reviews. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Although the system performs admirably in document management, its interface is relatively inflexible andlacs customization options. My dissatisfaction stems from their customer support, as the resolution time often proved sluggish, resulting in sprint delays. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

2/21/2024

"Navex has been a trusted partner of our organization for more than 10 years."

4.5/5

What do you like best about NAVEX One?

The team focusses on getting the right solutions for their clients. The team is always ready to engage, no matter what the request. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The organization is pretty complicated so sometimes it feels like they are internally very siloed from front office to back office. Review collected by and hosted on G2.com.