# MXSAVE Reviews **Vendor:** MXSAVE **Category:** [Server Backup Software](https://www.g2.com/categories/server-backup) **Total Reviews:** 1 ## About MXSAVE MXSAVE is an email disaster recovery service that works seamlessly with on-premise or hosted anti-spam solutions. ## MXSAVE Reviews ### 1. They cancelled my "unlimited" account for "too much usage". Then billed me for another 3 years. **Rating:** 0.0/5.0 stars **Reviewed by:** Ryan H. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2021 **What do you like best about MXSAVE?** The service worked great for 7 years. I had no real complaints during that time. Occasionally my mail servers would go down and their backup service worked exactly as advertised until one day. **What do you dislike about MXSAVE?** My service was suspended one day after I had been using it without issue for 7+ years. I was informed that I would no longer be allowed to use MXSave and all future emails will bounce. I discovered this while literally sitting on the tarmac waiting for my flight to take off leaving me without internet for another 4 hours. There was nothing I could do except accept a several hours long outage and data loss. There was no appeal process or way to get my service reconnected. Instead I was told that I was using too many resources and they could not handle my account going forward. No warning was given prior to this. Even worse their service is advertised as "unlimited" even claiming this is a differentiator over their competition. Well this is true as everyone else charges based on purchasing volume except MXSave isn't "unlimited" as they claim. But worst of all is that their billing system is completely automated. Despite them cancelling my account and not allowing me to access it ever again their billing system continued to charge me for almost another 3 years. There was no way to get them to stop and my credit card company stopped letting me chargeback after the first six months had elapsed. The only reason I'm finally free from this company is that my credit card finally expired. Even then they continued trying to bill me accruing more and more fees in their system along with automated threats of cancellation (despite already being cancelled). Even worse is they raised my price by around 50% while it was suspended. I never agreed to the price increase nor was there any way to opt out. Customer service's response was always, "we'll stop billing you" or "log in to cancel" which I obviously couldn't do. **Recommendations to others considering MXSAVE:** Avoid if you actually need their services. If you are on a budget, don't really care about data loss or failure of service, and have a disposable credit card not attached to all other services you pay for then it could work well for you. If you are a large service provider go with someone who will charge you a reasonable price instead of cutting corners. **What problems is MXSAVE solving and how is that benefiting you?** It was critical that my email servers never go down and that if they did that emails did not bounce. This service used to work perfectly for that. ## MXSAVE Discussions - [What is MXSAVE used for?](https://www.g2.com/discussions/what-is-mxsave-used-for) - [View MXSAVE pricing details and edition comparison](https://www.g2.com/products/mxsave/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+14%3A00%3A29+-0500&secure%5Bsession_id%5D=cc8ecbde-a29d-4c70-b491-c6a26010e2c8&secure%5Btoken%5D=902fc710695ac177b1840448a98ada721a50d3592dad0b34fa75e03113465df3&format=llm_user) ## MXSAVE Features **Compatibility ** - File Server Backup - Database Server Backup - Virtual Machines - Repository Models **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Management** - Continuous Backup - Disaster Recovery - Storage Capacity - Remote Backup - Activity Monitoring **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Compliance** - Security Standards - Cloud Data Protection - Data Deduplication **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Server Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top MXSAVE Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,261 reviews) - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) - 4.4/5.0 (1,914 reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - 4.7/5.0 (1,273 reviews)