ServiceNow EmployeeWorks Reviews & Product Details

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Seller

ServiceNow

Discussions

ServiceNow EmployeeWorks Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Bryant Chang

Used by Nagarro and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

ServiceNow EmployeeWorks Integrations

(8)

Verified by ServiceNow EmployeeWorks

Drashti S.

Graduate Research Assistant

Mid-Market (51-1000 emp.)

9/19/2026

"Effortless Request Tracking, Needs Improved Search"

5/5

What do you like best about ServiceNow EmployeeWorks?

I like that ServiceNow EmployeeWorks gives me visibility into processes that might otherwise be unclear. Being able to track requests and see where they stand provides me with control and allows me to document them for future reference. I also appreciate the request tracking feature because it saves me from having to remember who I spoke to about any ongoing issues, like if there's something wrong with my paycheck. This feature saves me time and the hassle of emailing back and forth, which is a big plus for me. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

The search function in ServiceNow EmployeeWorks could use some improvement. Sometimes I struggle to find the information I need because it doesn't recognize the terms I'm accustomed to using. I often have to try multiple searches or go through different categories to find the right information. Review collected by and hosted on G2.com.

Ankit S.

Sme

Small-Business (50 or fewer emp.)

4/26/2026

"Fast, Chat-Based Support—Great for Common Requests, Less So for Complex Issues"

3.5/5

What do you like best about ServiceNow EmployeeWorks?

What I like most about Moveworks is how simple it makes getting support. Instead of raising tickets and waiting, you can just type your issue in chat and get quick help. It understands normal language really well, so you don’t need to be technical.

It saves a lot of time by handling common requests like password resets and access issues automatically. This reduces workload for support teams and improves response time.

Overall, it makes the whole support process faster, smoother, and more efficient compared to traditional methods. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

What I dislike about Moveworks is that sometimes it doesn’t fully understand more complex or uncommon issues, and you still need to connect with a human agent. Also, the initial setup and customization can take some time depending on the systems being used.

At times, the responses can feel a bit generic, especially when the query is not very clear. It works really well for common tasks, but for more detailed problems, it may require escalation.

Overall, these are minor drawbacks, but improving handling of complex queries would make it even better. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

Moveworks helps solve the problem of slow and manual employee support processes. Earlier, most issues required raising tickets and waiting for the IT or support team, which delayed productivity. With Moveworks, many common requests like password resets, access issues, and basic troubleshooting are handled instantly through chat.

This reduces the workload on support teams and allows them to focus on more complex tasks. It also improves response time and overall employee experience, as issues get resolved much faster without long wait times.

From a business perspective, it increases efficiency, reduces operational costs, and ensures smoother day-to-day operations across teams. Review collected by and hosted on G2.com.

HIMANSHU M.

Software Engineer

Enterprise (> 1000 emp.)

4/25/2026

"Seamless Slack/Teams Integration That Resolves IT Requests Fast"

4.5/5

What do you like best about ServiceNow EmployeeWorks?

What I like most about Moveworks is how seamlessly it integrates with tools like Slack or Microsoft Teams and can actually resolve issues without me having to raise a manual ticket. In my experience, it’s especially helpful for common IT requests such as password resets, access requests, or simply checking ticket status. It feels almost instant and cuts down on a lot of back-and-forth with support teams. The natural language understanding is surprisingly good, which makes the whole experience feel smooth and straightforward. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

One area Moveworks could improve is how it handles more complex or edge-case queries. It works really well for common, repetitive requests, but there are times when it doesn’t fully understand less frequent or more nuanced issues, and I still end up needing to escalate to a human agent. That interrupts what is otherwise a smooth experience. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

Moveworks mainly helps address slow, manual IT/HR support processes. Previously, even for simple requests like password resets, access requests, or basic policy questions, we had to raise a ticket and then wait for someone on the support team to respond. That often led to delays, along with unnecessary back-and-forth communication. Review collected by and hosted on G2.com.

Silvia Lisseth C.

Voip Engineer L2

Mid-Market (51-1000 emp.)

9/16/2026

Guest users or non-business users of the software, not included in G2 scores.

"User-Friendly and Efficient Single-Screen Tool"

5/5

What do you like best about ServiceNow EmployeeWorks?

I really like that ServiceNow EmployeeWorks is friendly and easy to use, allowing me to work without having to jump from one screen to another. It makes solving tasks easier using just one screen. I use it with other tools like Teams, Outlook, and Front, and also integrate it with Slack. Overall, I find it quite effective for facilitating my processes. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

Maybe that we have to request for a tool to use it Review collected by and hosted on G2.com.

Verified User in Human Resources

Mid-Market (51-1000 emp.)

9/30/2026

Guest users or non-business users of the software, not included in G2 scores.

"Confusing Navigation, Too Many Steps, and Slow Pages in ServiceNow EmployeeWorks"

2.5/5

What do you like best about ServiceNow EmployeeWorks?

What I like best about ServiceNow EmployeeWorks is how easy it is to navigate and find important employee resources. It centralizes information, requests, and support in one place, making everyday tasks faster and helping employees find what they need efficiently. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

What I dislike about ServiceNow EmployeeWorks is that navigation can sometimes feel confusing, especially when searching for specific information. Some processes require too many steps, and certain pages can load slowly, making simple employee tasks take longer than expected to complete. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

ServiceNow EmployeeWorks solves the problem of scattered employee information and complicated support processes by centralizing resources, requests, and services. It benefits me by saving time, simplifying everyday tasks, improving access to information, and making it easier to find support when needed. Review collected by and hosted on G2.com.

Sruthi K.

Enterprise (> 1000 emp.)

5/6/2026

"Efficient AI Search Tool with Room for UI Enhancements"

4.5/5

What do you like best about ServiceNow EmployeeWorks?

I like how Moveworks makes it easy to find the stuff associates are looking for through the AI Search. It's a one-stop place where you can integrate many applications. With the option to index the sources, I can control the content that we want to show to users based on their roles. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

The UI currently is not engaging for the associates. Also, when we integrate Moveworks with ServiceNow, it takes out a lot of useful functionalities like Taxonomy on the portal. We have an established portal that's engaging to the associates, so if it could keep the current UI we have on the portal and just integrate the Search functionality, it would be very helpful. Review collected by and hosted on G2.com.

Jyoti G.

DevOps Technical Lead | AWS Cloud Engineer

Enterprise (> 1000 emp.)

9/11/2026

Guest users or non-business users of the software, not included in G2 scores.

"Simple and Efficient Employee Service Experience"

3.5/5

What do you like best about ServiceNow EmployeeWorks?

I like how EmployeeWorks provides employees with a centralized place to access services, submit requests, and find information. It simplifies everyday tasks and improves the overall employee experience. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

Some features can take time to learn, and navigation could be more intuitive. Additional customization options and simpler integrations would make the overall experience more flexible and user-friendly. Review collected by and hosted on G2.com.

Tharani K.

Associate Manager - Talent Acquisition

Enterprise (> 1000 emp.)

4/21/2026

Guest users or non-business users of the software, not included in G2 scores.

"Fast, Accurate Automation for Employee Support Requests"

4/5

What do you like best about ServiceNow EmployeeWorks?

It stands out of its ability to automate employee support request quickly and accurately. It helps reduce manual workload by resolving common HR and IT queries instantly through a user-friendly conversational platform. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

One thing about Moveworks is that initial setup and customization can take time, especially for organizations with complex workflows or multiple systems. some advanced features may require additional configuration and training to get the best results. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

Moveworks helps solve the challenge of handling large volumes of repitive employee support requests across HR and IT Teams. It reduce delays by providing instant answers to common questions, automating routine tasks, and guiding employees through processes without needing manual assistance. Review collected by and hosted on G2.com.

Harsh S.

Jr. Engineer

Mid-Market (51-1000 emp.)

6/6/2024

"Revolutionizing Workplace Efficiency with Moveworks"

4/5

What do you like best about ServiceNow EmployeeWorks?

Recently, I've appreciated how much it has streamlined routine user management and basic desktop troubleshooting. Automating these repetitive IT tickets has freed up more bandwidth to focus on larger infrastructure projects and complex system implementations. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

While it handles standard IT workflows beautifully, I'd love to see deeper, out-of-the-box integrations for more highly customized enterprise environments or specific ERP systems. Handling highly specialized technical routing still occasionally requires manual intervention. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

Moveworks is solving several critical problems for our IT department:Moveworks is solving several critical problems for our IT department:

1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties.

2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly.

3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes.

4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force.

Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency. Review collected by and hosted on G2.com.

Bramhanand K.

Associate Process Manager

Enterprise (> 1000 emp.)

6/7/2024

"Still solid and reliable AI assistant for IT support"

5/5

What do you like best about ServiceNow EmployeeWorks?

I like that it’s gradually getting smarter at understanding slightly complex queries, maybe due to backend improvements. The integration with Slack and Teams also feels smoother, and it rarely misses a command. Small things like that make a big difference when you’re using it day to day basis. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

Sometimes, when it comes to niche projects or department-specific queries, it still gets confused or gives generic answers. If they could make it a bit more “deep of company context" or allow more customizable training, that would be great. Also once in a while the bot just stops responding and needs a restart bug, but kind of annoying when you’re in a rush. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

Moveworks platform makes employees more efficient by helping them to resolve more issues quickly, summarizing work interruptions for employees. Also, by implementing such a system as Moveworks, it is possible to concentrate development forces on complicated strategic tasks instead of routine things within IT support teams. Due to the enhancements, Moveworks can actually improve the ability of a company to introduce new ideas. It is important that Moveworks can grow together with the company pages, being able to handle more and more IT support requests. Review collected by and hosted on G2.com.