The G2 on Motadata ServiceOps

Motadata ServiceOps Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of tracking and managing assets with Motadata ServiceOps, highlighting its excellent support and reporting. (5 mentions)

Users value the excellent customer support of Motadata ServiceOps, appreciating prompt responses and helpful configuration assistance. (3 mentions)

Users appreciate the ease of use of Motadata ServiceOps, highlighting its intuitive interface and efficient asset management. (3 mentions)

Users value the flexible features and configuration of Motadata ServiceOps, enhancing their experience in asset and ticket management. (3 mentions)

Users value the ticketing functionality of Motadata ServiceOps for its easy access and effective management. (2 mentions)

Users value the visibility provided by Motadata ServiceOps, enabling efficient asset tracking and real-time reporting. (2 mentions)

Users praise the efficiency of Motadata ServiceOps for its reliable performance and seamless data management capabilities. (1 mentions)

Users find the setup complexity of Motadata ServiceOps challenging, especially with asset uploads and third-party integrations. (2 mentions)

Users feel the asset uploading format is difficult and suggest improvements for the asset management module. (1 mentions)

Users find the customization difficult, particularly struggling with the asset uploading format in Motadata ServiceOps. (1 mentions)

Users find installation issues with Motadata ServiceOps, particularly on macOS, leading to frustration and delays. (1 mentions)

Users find integration issues with third-party software challenging, affecting their overall experience with Motadata ServiceOps. (1 mentions)

Users note a steep learning curve with Motadata ServiceOps, finding some features and integrations challenging to grasp initially. (1 mentions)

Users feel the product has missing features like enhanced analytics and a more user-friendly asset uploading format. (1 mentions)

Top Pros or Advantages of Motadata ServiceOps

1. Asset Management

Users appreciate the ease of tracking and managing assets with Motadata ServiceOps, highlighting its excellent support and reporting.

See 5 mentions

See Related User Reviews

Sreekanth M.

Mid-Market (51-1000 emp.)

5.0/5

"Yaskawa Motadata Service Ops"

What do you like about Motadata ServiceOps?

we liked their excellent support for configuring Apps like Helpdesk, Asset and patch management

Nitesh K.

Mid-Market (51-1000 emp.)

5.0/5

"Motadat ITSM is an exceptionally efficient ticketing tool"

What do you like about Motadata ServiceOps?

Asset management, ticketing functionality, automated workflow management, and customizable features. The implementation experience was good, and it's

2. Customer Support

Users value the excellent customer support of Motadata ServiceOps, appreciating prompt responses and helpful configuration assistance.

See 3 mentions

See Related User Reviews

Sreekanth M.

Mid-Market (51-1000 emp.)

5.0/5

"Yaskawa Motadata Service Ops"

What do you like about Motadata ServiceOps?

we liked their excellent support for configuring Apps like Helpdesk, Asset and patch management

Arti K.

Enterprise (> 1000 emp.)

5.0/5

"Prompt Response"

What do you like about Motadata ServiceOps?

Prompt Response , Supportive team, Best Solutions

3. Ease of Use

Users appreciate the ease of use of Motadata ServiceOps, highlighting its intuitive interface and efficient asset management.

See 3 mentions

See Related User Reviews

Nitesh K.

Mid-Market (51-1000 emp.)

5.0/5

"Motadat ITSM is an exceptionally efficient ticketing tool"

What do you like about Motadata ServiceOps?

Asset management, ticketing functionality, automated workflow management, and customizable features. The implementation experience was good, and it's

Sai Kumr K.

Mid-Market (51-1000 emp.)

4.0/5

"Motadata asset management"

What do you like about Motadata ServiceOps?

Motadata Asset Management is makes it easy to track and manage assets, and detailed reporting and real-time updates

4. Features

Users value the flexible features and configuration of Motadata ServiceOps, enhancing their experience in asset and ticket management.

See 3 mentions

See Related User Reviews

Nitesh K.

Mid-Market (51-1000 emp.)

5.0/5

"Motadat ITSM is an exceptionally efficient ticketing tool"

What do you like about Motadata ServiceOps?

Asset management, ticketing functionality, automated workflow management, and customizable features. The implementation experience was good, and it's

Narayan R.

Mid-Market (51-1000 emp.)

4.5/5

"very flexible for technician and easy for end user"

What do you like about Motadata ServiceOps?

flexibile feature and configuration as per requirement.

5. Ticketing System

Users value the ticketing functionality of Motadata ServiceOps for its easy access and effective management.

See 2 mentions

See Related User Reviews

Nitesh K.

Mid-Market (51-1000 emp.)

5.0/5

"Motadat ITSM is an exceptionally efficient ticketing tool"

What do you like about Motadata ServiceOps?

Asset management, ticketing functionality, automated workflow management, and customizable features. The implementation experience was good, and it's

Devansh J.

Small-Business (50 or fewer emp.)

4.5/5

"Commendable experience with Motadata ServiceOps"

What do you like about Motadata ServiceOps?

Ticket & asset management which is very crucial part of our state data centre project

6. Visibility

Users value the visibility provided by Motadata ServiceOps, enabling efficient asset tracking and real-time reporting.

See 2 mentions

See Related User Reviews

Nitesh K.

Mid-Market (51-1000 emp.)

5.0/5

"Motadat ITSM is an exceptionally efficient ticketing tool"

What do you like about Motadata ServiceOps?

Asset management, ticketing functionality, automated workflow management, and customizable features. The implementation experience was good, and it's

Sai Kumr K.

Mid-Market (51-1000 emp.)

4.0/5

"Motadata asset management"

What do you like about Motadata ServiceOps?

Motadata Asset Management is makes it easy to track and manage assets, and detailed reporting and real-time updates

7. Efficiency

Users praise the efficiency of Motadata ServiceOps for its reliable performance and seamless data management capabilities.

See 1 mentions

See Related User Reviews

Nitesh K.

Mid-Market (51-1000 emp.)

5.0/5

"Motadat ITSM is an exceptionally efficient ticketing tool"

What do you like about Motadata ServiceOps?

Asset management, ticketing functionality, automated workflow management, and customizable features. The implementation experience was good, and it's

Top Cons or Disadvantages of Motadata ServiceOps

1. Setup Complexity

Users find the setup complexity of Motadata ServiceOps challenging, especially with asset uploads and third-party integrations.

See 2 mentions

See Related User Reviews

Narayan R.

Mid-Market (51-1000 emp.)

4.5/5

"very flexible for technician and easy for end user"

What do you dislike about Motadata ServiceOps?

Asset module needs to be improve. Asset uploading format is difficult.

Nitesh K.

Mid-Market (51-1000 emp.)

5.0/5

"Motadat ITSM is an exceptionally efficient ticketing tool"

What do you dislike about Motadata ServiceOps?

Some features are hard to understand at first, and integrating with third-party software can be challenging.

2. Asset Management

Users feel the asset uploading format is difficult and suggest improvements for the asset management module.

See 1 mentions

See Related User Reviews

Narayan R.

Mid-Market (51-1000 emp.)

4.5/5

"very flexible for technician and easy for end user"

What do you dislike about Motadata ServiceOps?

Asset module needs to be improve. Asset uploading format is difficult.

3. Customization Difficulty

Users find the customization difficult, particularly struggling with the asset uploading format in Motadata ServiceOps.

See 1 mentions

See Related User Reviews

Narayan R.

Mid-Market (51-1000 emp.)

4.5/5

"very flexible for technician and easy for end user"

What do you dislike about Motadata ServiceOps?

Asset module needs to be improve. Asset uploading format is difficult.

4. Installation Issues

Users find installation issues with Motadata ServiceOps, particularly on macOS, leading to frustration and delays.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"easier to manage our IT inventory."

What do you dislike about Motadata ServiceOps?

Improving the ease of installation for macOS

5. Integration Issues

Users find integration issues with third-party software challenging, affecting their overall experience with Motadata ServiceOps.

See 1 mentions

See Related User Reviews

Nitesh K.

Mid-Market (51-1000 emp.)

5.0/5

"Motadat ITSM is an exceptionally efficient ticketing tool"

What do you dislike about Motadata ServiceOps?

Some features are hard to understand at first, and integrating with third-party software can be challenging.

6. Learning Curve

Users note a steep learning curve with Motadata ServiceOps, finding some features and integrations challenging to grasp initially.

See 1 mentions

See Related User Reviews

Nitesh K.

Mid-Market (51-1000 emp.)

5.0/5

"Motadat ITSM is an exceptionally efficient ticketing tool"

What do you dislike about Motadata ServiceOps?

Some features are hard to understand at first, and integrating with third-party software can be challenging.

7. Missing Features

Users feel the product has missing features like enhanced analytics and a more user-friendly asset uploading format.

See 1 mentions

See Related User Reviews

Narayan R.

Mid-Market (51-1000 emp.)

4.5/5

"very flexible for technician and easy for end user"

What do you dislike about Motadata ServiceOps?

Asset module needs to be improve. Asset uploading format is difficult.

Top-Rated Alternatives

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G2 reviews are authentic and verified.

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Nitesh K.

Network Engineer

Mid-Market (51-1000 emp.)

7/15/2024

"Motadat ITSM is an exceptionally efficient ticketing tool"

5/5

What do you like best about Motadata ServiceOps?

Asset management, ticketing functionality, automated workflow management, and customizable features. The implementation experience was good, and it's easy to access and use. Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

Some features are hard to understand at first, and integrating with third-party software can be challenging. Review collected by and hosted on G2.com.

Sai Kumr K.

Mid-Market (51-1000 emp.)

12/12/2024

"Motadata asset management"

4/5

What do you like best about Motadata ServiceOps?

Motadata Asset Management is makes it easy to track and manage assets, and detailed reporting and real-time updates Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

Motadata Asset functionality is good,more integration options with third-party tools Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/3/2024

"easier to manage our IT inventory."

5/5

What do you like best about Motadata ServiceOps?

The user interface is intuitive, and the asset tracking Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

Improving the ease of installation for macOS Review collected by and hosted on G2.com.

Sreekanth M.

Sr. Manager - IT

Mid-Market (51-1000 emp.)

7/18/2024

"Yaskawa Motadata Service Ops"

5/5

What do you like best about Motadata ServiceOps?

we liked their excellent support for configuring Apps like Helpdesk, Asset and patch management Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

Nothing to dislike their services and support Review collected by and hosted on G2.com.

Devansh J.

EMS Admin

Small-Business (50 or fewer emp.)

7/19/2024

"Commendable experience with Motadata ServiceOps"

4.5/5

What do you like best about Motadata ServiceOps?

Ticket & asset management which is very crucial part of our state data centre project Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

Currently service Ops can have a feature of different dashboard with live monitoring of incident calls where it refreshes it self every 30 sec so as to meet our SLA . Review collected by and hosted on G2.com.

Narayan R.

Manager IT

Mid-Market (51-1000 emp.)

6/21/2024

"very flexible for technician and easy for end user"

4.5/5

What do you like best about Motadata ServiceOps?

flexibile feature and configuration as per requirement. Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

Asset module needs to be improve. Asset uploading format is difficult. Review collected by and hosted on G2.com.

Arti K.

Project Support Coordinator

Enterprise (> 1000 emp.)

7/26/2024

"Prompt Response"

5/5

What do you like best about Motadata ServiceOps?

Prompt Response , Supportive team, Best Solutions Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

There is nothing to dislike as services were good. Review collected by and hosted on G2.com.

Avadhesh V.

Manager

Mid-Market (51-1000 emp.)

4/11/2024

"user friendly interface with robust features."

5/5

What do you like best about Motadata ServiceOps?

Efficient data managment and powerful analytics. Seamless integrationcapabilities. Reliable performance and excelent customer support. Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

Some users may find that ServiceOps lacks comprehensive insights for driving IT transformation. Enhanced analytics and reporting could address this limitation Review collected by and hosted on G2.com.

Manish P.

Enterprise (> 1000 emp.)

2/9/2024

"Easy to use and fast ITSM application"

5/5

What do you like best about Motadata ServiceOps?

Fantastic UI and easy to create automation workflows Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

There is a learning curve to understand all the modules Review collected by and hosted on G2.com.

Kalimuthu M.

Mid-Market (51-1000 emp.)

1/19/2024

"Product Review"

4.5/5

What do you like best about Motadata ServiceOps?

For the past 2 years we are using the product. It is very useful to us. Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

We are happy with Motadata.So that no dislike to us. Review collected by and hosted on G2.com.

Categories on G2

IT Service Management (ITSM) Tools

IT Asset Management

Endpoint Management

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Pros and Cons Details

4.6 out of 5 stars

Motadata ServiceOps Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Top Pros or Advantages of Motadata ServiceOps

1. Asset Management

2. Customer Support

3. Ease of Use

4. Features

5. Ticketing System

6. Visibility

7. Efficiency

Top Cons or Disadvantages of Motadata ServiceOps

1. Setup Complexity

2. Asset Management

3. Customization Difficulty

4. Installation Issues

5. Integration Issues

6. Learning Curve

7. Missing Features

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Motadata ServiceOps Reviews (21)

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