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Moogsoft Reviews & Product Details

The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive.

Seller

Moogsoft

Discussions

Moogsoft Community

Languages Supported

English

Product Description

Moogsoft develops AIOps technology that helps enterprise IT Ops and DevOps teams become faster, smarter and more effective. Moogsoft AIOps' real-time machine learning algorithms help teams remediate issues that impact their customers' experience.

Overview by

Nathaniel Kobza

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Moogsoft Media

Moogsoft is a unified platform that helps your entire company work smarter

Customers can create a virtual Network Operations Center (NOC) using the Moogsoft Situation Room to collaborate throughout the incident management process, and diagnose and resolve problems quickly, regardless of team members’ physical location. The platform also provides IT Ops teams a single-pa...

Visually configure and fine tune the platform’s event processing to reduce noise and improve event correlation accuracy

Gain real-time insights into incidents and visualize probable root cause associated with current and neighboring services

Configure workflows and drive outcomes through an intuitive Workflow Engine (WE) — to ingest, enrich, automate, ticket, and collaborate

Add, track, delete and change machine-learning algorithms as necessary, via new versioning, rollback and history capabilities

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Hanumantha Rao K.

Moogsoft SME

Enterprise (> 1000 emp.)

3/10/2022

"Market leading missile in Event Management and AIOps"

5/5

What do you like best about Moogsoft?

The best in market for handling loads of events for mini to Huge organizations.

Tremendous noise reduction, Neural Feedback, Machine Learning and best customizable Algorithmic Intelligence along with AIOps.

Great in teams collaboration in single console. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

With older versions of Moogsoft we faced some challenges but with their continued improvisations product is getting much better and in current Enterprise versions Almost everything will be handled at UI level. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

The big challenges in every organization is tickets flow with events 1:1.

With Moogsoft it's been simplified just like that using deduplication(Events to Alerts) mechanism.

Along with that we have a great feature named Clustering which will filter more similar deduped alerts into Situaions.

These mechanisms are helping the customers in targeting minimum of 95+% of noise reduction in many cases.

What not, many more similar to such features with Moogsoft Enterprise. Review collected by and hosted on G2.com.

Vinay S.

Windows Support engineer

Enterprise (> 1000 emp.)

3/16/2022

"Moogsoft need to have an option to retest/rerun the alert manually too to re-check the alert."

4.5/5

What do you like best about Moogsoft?

It combined all the related and deice alerts without creating multiple entires. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Moogsoft need to have an option to retest/rerun the alert manually too to re-check the alert. Review collected by and hosted on G2.com.

Verified User in Information Services

Enterprise (> 1000 emp.)

4/18/2022

"Moogsoft | Good Event Management Tool | A core MOM"

4/5

What do you like best about Moogsoft?

1. Event management Capability

2. Ease of Usage

3. Customization capability

4. Capability to ingest large amount of information

5. Supervised and Un-Supervised ML Capability Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

1. Doesn’t take any feedback from customer for improvement

2. Lot of delay for patches

3. Data enrichment can be improved

4. Integrations are complex

5. Dependency on other tools for automation Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

3/14/2022

"Moogsoft has been a significant partner of ours in the ability to deliver network alarms"

4.5/5

What do you like best about Moogsoft?

The Moogsoft platform has helped us to create an environment in which we can eliminate unnecessary alarm noise to focus on what needs to be addressed. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Although we have had significant success with using Moogsoft's platform, close to 100% uptime is needed when managing networks so that needs to be the priority. Review collected by and hosted on G2.com.

Charl v.

Software Engineer

Enterprise (> 1000 emp.)

3/23/2022

"Moogsoft Product Review"

5/5

What do you like best about Moogsoft?

Event Correlation across Monitoring Systems Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Dashboard, not all functionality available Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

3/21/2022

"Not Ready for Primetime"

2.5/5

What do you like best about Moogsoft?

Nothing at this time - it does not meet our business needs. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Does not allow proper connection to our ticketing system

Does not properly correlate events

Does not remove alerts already worked

Does not allow comments Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

3/22/2022

"Good platform"

4/5

What do you like best about Moogsoft?

Ease of finding information and extent of integration with other platforms Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

The difficulty of defining my own views and data extraction is complicated Review collected by and hosted on G2.com.

Joel P.

Analyst

Mid-Market (51-1000 emp.)

4/18/2021

"Moogsoft tool review"

5/5

What do you like best about Moogsoft?

The best of moogsoft is its integration with all other managers which deliver the alerts generated to it. The moogsoft manager consists of several managers which monitor servers and fetch the alerts from them and deliver it to moogsoft. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Automation process has a very big drawback in the moogsoft tool. We get as many tickets for a single issue and it causes a big inconvinience for the users who are about to work on it. Review collected by and hosted on G2.com.

Recommendations to others considering Moogsoft:

I strongly recommend users to use moogsoft for alert monitoring as it has so many benefits compared to other monitoring tools. The speacial of moogsoft is the integration with other managers. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

The problems that are being solved in moogsoft are alert monitoring at its best we get alerts from different managers in a single console which helps the users to handle very effeciently. the benefits to be told is the maintenance window in which we can suppress alerts which are unwanted that is generated during the time of activity in servers . Overall moogsoft is a good one for those who prefer smartwork. Review collected by and hosted on G2.com.

Sandhya V.

analyst

Mid-Market (51-1000 emp.)

4/17/2021

"Moogsoft"

5/5

What do you like best about Moogsoft?

Moogsoft is one the best tools ever used for monitoring tools. It is also called as MOM meaning manager of managers. It is used to get alerts from several managers and integrate them in a single tool. It really helps in multitasking Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

The one main thing to dislike is we ave a problem in automation. While automating tickets there is an issue in back end and it has not been rectified bby team . The semi automation and automation becomes an issue while we receive repeated tickets for the same issue and hence it makes working difficullt on multi incidents for a same issue. Review collected by and hosted on G2.com.

Recommendations to others considering Moogsoft:

I strongly recommend users to use moogsoft as you can avoid using multiple managers for monitoring by integrating them into a single manager tool for alerts.

The moogsoft monitoring tool has several managers integrated into a single monitoring tool and therefore it makes work a lot more easier and the user is able to do multitasking instead of sitting with a single work of alert monitoring.

There are so many advantages and hence i recommend it strongly Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

We do work on multiple things such as creating tickets and using maintenance tool for suppressing alerts during activity and keeping notes for incidents if no action is taken. the main advantage we could say is we are able to integrate it with incident management tool and ease of work by managing incidents throgh them. Review collected by and hosted on G2.com.

Sachin B.

Lead Engineer-RPA

Enterprise (> 1000 emp.)

5/1/2021

"Good MoM tool with AI capabilities"

4.5/5

What do you like best about Moogsoft?

It has AIOps capabilities which leads alerts correlation across elementary event data, hence resulting in incident reduction. Its also one of the best comparing with other competitors in the market because of its features, techniques and their technical support. It has its own scripting mechanism to design your own feature but in that case you have to take the help of tool team then the final result will be awesome Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

The maintenance window approach does not include the end date,it should be modified. End-user should be aware of the time window.

Documentation should be improved for advanced features because for those we have to open ticket with the tool team to understand. Review collected by and hosted on G2.com.

Recommendations to others considering Moogsoft:

A good AIOps tool available in the market will result in incident reduction and drastically reduce alert noise. Also, it's very agile, which allows us to collaborate across teams. if you are lookinf for these things then i think you should go for it as this tool is also make themselves better with Ai capabilities whch can predict certain things which ultimately helps us to undertsand and reduce damages. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

In our organization, moogsoft is used as a management layer tool for all elementary layer tools. It solves the problem of alert correlation and allows one to see everything in one view. It increases agility and faster resolution time. Review collected by and hosted on G2.com.