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Moogsoft

By Moogsoft

4.5 out of 5 stars

How would you rate your experience with Moogsoft?

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Moogsoft Reviews & Product Details

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Value at a Glance

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Moogsoft Media

Moogsoft Demo - Overview
Moogsoft is a unified platform that helps your entire company work smarter
Moogsoft Demo - Virtual NOC
Customers can create a virtual Network Operations Center (NOC) using the Moogsoft Situation Room to collaborate throughout the incident management process, and diagnose and resolve problems quickly, regardless of team members’ physical location. The platform also provides IT Ops teams a single-pa...
Moogsoft Demo - Alert Analyzer
Visually configure and fine tune the platform’s event processing to reduce noise and improve event correlation accuracy
Moogsoft Demo - Dynamic Topology
Gain real-time insights into incidents and visualize probable root cause associated with current and neighboring services
Moogsoft Demo - Expanded Workflows
Configure workflows and drive outcomes through an intuitive Workflow Engine (WE) — to ingest, enrich, automate, ticket, and collaborate
Moogsoft Demo - Algorithm Transparency
Add, track, delete and change machine-learning algorithms as necessary, via new versioning, rollback and history capabilities
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Moogsoft Reviews (38)

Reviews

Moogsoft Reviews (38)

4.5
39 reviews

Pros & Cons

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Hanumantha Rao K.
HK
Moogsoft SME
Enterprise (> 1000 emp.)
"Market leading missile in Event Management and AIOps"
What do you like best about Moogsoft?

The best in market for handling loads of events for mini to Huge organizations.

Tremendous noise reduction, Neural Feedback, Machine Learning and best customizable Algorithmic Intelligence along with AIOps.

Great in teams collaboration in single console. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

With older versions of Moogsoft we faced some challenges but with their continued improvisations product is getting much better and in current Enterprise versions Almost everything will be handled at UI level. Review collected by and hosted on G2.com.

VS
Windows Support engineer
Enterprise (> 1000 emp.)
"Moogsoft need to have an option to retest/rerun the alert manually too to re-check the alert."
What do you like best about Moogsoft?

It combined all the related and deice alerts without creating multiple entires. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Moogsoft need to have an option to retest/rerun the alert manually too to re-check the alert. Review collected by and hosted on G2.com.

Verified User in Information Services
CI
Enterprise (> 1000 emp.)
"Moogsoft | Good Event Management Tool | A core MOM"
What do you like best about Moogsoft?

1. Event management Capability

2. Ease of Usage

3. Customization capability

4. Capability to ingest large amount of information

5. Supervised and Un-Supervised ML Capability Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

1. Doesn’t take any feedback from customer for improvement

2. Lot of delay for patches

3. Data enrichment can be improved

4. Integrations are complex

5. Dependency on other tools for automation Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Mid-Market (51-1000 emp.)
"Moogsoft has been a significant partner of ours in the ability to deliver network alarms"
What do you like best about Moogsoft?

The Moogsoft platform has helped us to create an environment in which we can eliminate unnecessary alarm noise to focus on what needs to be addressed. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Although we have had significant success with using Moogsoft's platform, close to 100% uptime is needed when managing networks so that needs to be the priority. Review collected by and hosted on G2.com.

CV
Software Engineer
Enterprise (> 1000 emp.)
"Moogsoft Product Review"
What do you like best about Moogsoft?

Event Correlation across Monitoring Systems Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Dashboard, not all functionality available Review collected by and hosted on G2.com.

Verified User in Banking
UB
Enterprise (> 1000 emp.)
"Not Ready for Primetime"
What do you like best about Moogsoft?

Nothing at this time - it does not meet our business needs. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Does not allow proper connection to our ticketing system

Does not properly correlate events

Does not remove alerts already worked

Does not allow comments Review collected by and hosted on G2.com.

Verified User in Higher Education
EH
Enterprise (> 1000 emp.)
"Good platform"
What do you like best about Moogsoft?

Ease of finding information and extent of integration with other platforms Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

The difficulty of defining my own views and data extraction is complicated Review collected by and hosted on G2.com.

JP
Analyst
Mid-Market (51-1000 emp.)
"Moogsoft tool review"
What do you like best about Moogsoft?

The best of moogsoft is its integration with all other managers which deliver the alerts generated to it. The moogsoft manager consists of several managers which monitor servers and fetch the alerts from them and deliver it to moogsoft. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Automation process has a very big drawback in the moogsoft tool. We get as many tickets for a single issue and it causes a big inconvinience for the users who are about to work on it. Review collected by and hosted on G2.com.

SV
analyst
Mid-Market (51-1000 emp.)
"Moogsoft"
What do you like best about Moogsoft?

Moogsoft is one the best tools ever used for monitoring tools. It is also called as MOM meaning manager of managers. It is used to get alerts from several managers and integrate them in a single tool. It really helps in multitasking Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

The one main thing to dislike is we ave a problem in automation. While automating tickets there is an issue in back end and it has not been rectified bby team . The semi automation and automation becomes an issue while we receive repeated tickets for the same issue and hence it makes working difficullt on multi incidents for a same issue. Review collected by and hosted on G2.com.

Sachin B.
SB
Lead Engineer-RPA
Enterprise (> 1000 emp.)
"Good MoM tool with AI capabilities"
What do you like best about Moogsoft?

It has AIOps capabilities which leads alerts correlation across elementary event data, hence resulting in incident reduction. Its also one of the best comparing with other competitors in the market because of its features, techniques and their technical support. It has its own scripting mechanism to design your own feature but in that case you have to take the help of tool team then the final result will be awesome Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

The maintenance window approach does not include the end date,it should be modified. End-user should be aware of the time window.

Documentation should be improved for advanced features because for those we have to open ticket with the tool team to understand. Review collected by and hosted on G2.com.

Pricing

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Moogsoft Features
Constant Monitoring
Timely Alerts
TIcket Accuracy
Ticket Assignment
Standardization
Lifecycle Visualization
Artificial Intelligence
Machine Learning
Systems Monitoring
Root Cause Identification
Proactive Identification
Resolution Guidance