I appreciate the flexibility of the platform. I helps us with break-fix remediation in addition to web testing. Review collected by and hosted on G2.com.

I think the code footprint could be smaller. This would help with site load times. I had liked the support structure where we were allocated hours, and our team had direct access to a dev resource on the Monetate end. Now because of Monetate's success, things are a little gated. Review collected by and hosted on G2.com.

The capabilities are vast and very useful for what our organization wants to do. Review collected by and hosted on G2.com.

Sometimes the support tickets aren't as fast as we hope (not good for things we need help with last-minute) Review collected by and hosted on G2.com.

Our Kibo team is quick to respond to & resolve every request our branded & fast-fashion business requires. They are genuinely dedicated to providing solutions for our company. Review collected by and hosted on G2.com.

We've had a bit of Customer Success Manager turnover during our years with Monetate now Kibo, and it would be nice to retain them a little longer as our business tends to be challenging re: resources and complex omni channel systems. Also, during the Pandemic, the development queue seems to take twice as long for actions to be developed. Review collected by and hosted on G2.com.

Badging, personalisation experiences, ease of use Review collected by and hosted on G2.com.

Lack of reporting, expensive, lack of updates to the program Review collected by and hosted on G2.com.

Once implemented it was easy for my team to start using immediately. Monetate's customer success was great with training and monthly calls to keep our business on track with pushing content, creating great experiences and A/B testing efforts. It also was a life saver managing user experience frictions verses going through a heavy backend coding effort. Review collected by and hosted on G2.com.

Less on the tool side was disliked, more on our business not having a strategy of what types of A/B testing should be pushed. We also didn't have product recommendations connected since we used Certona and I think that could have been a big benefit to our business. Review collected by and hosted on G2.com.

The segmentation which could be very useful and integrated with other solutions Review collected by and hosted on G2.com.

Too expensive, customer support not good enough Review collected by and hosted on G2.com.

They’re really follow with their clients. The platform is complete and easy to use. They have so many solutions for recommendations and reduce the bounce rate. Really good to personalize your site. Review collected by and hosted on G2.com.

Coding is really long sometimes but otherwise everything is good. Review collected by and hosted on G2.com.

As I help drive my company's website experience initiatives, it's easy to see the value in providing a shopping experience that serves up personalized recommendations and helps automate the process of getting the right product in front of the customer as quickly as possible. Certona offers solutions to make sure your customers are getting the experience they've come to expect as savvy online shoppers. Review collected by and hosted on G2.com.

Implementation has been a very rocky road, we are still waiting to realize the full functionality that we signed on to receive almost a year after first signing with them. We asked about the availability of specific features in their search tool during our sales calls, were promised the functionality we requested was available and then after signing learned that their current version of the tool didn't offer the features we need. So we haven't gone live with that yet either. Review collected by and hosted on G2.com.

Activating/deactivating tests are immediate and has no lag. Setting up ab tests can very easy by just answering WHO, WHAT, WHEN, and WHY. Monetate can support cross-domain testing in which is very effective when you have tests that can cross over to a different subdomain. Review collected by and hosted on G2.com.

We didn't like that each retail can only have up to 100 active goals. Other than that, Content Masking affects all pages regardless of the audience condition. Hence, we decided not to use this and lived with flicker effect when test is modifying an element.

Another issue with Monetate is that you cannot update the traffic allocation once the test is already activated. You need to duplicate the existing test and update it from there. Review collected by and hosted on G2.com.

Simplicity of creating complex user interaction tests. As a relatively new user, I spent an hour working through their self-paced learning modules. With a night I was impowered to start testing and creating a plan to move forward. Whilst our account manager was contactable on mobile, he also had a good throng of other customers to attend too. Best you self learn then contact vs. getting your account Review collected by and hosted on G2.com.

Cost isn't worth it unless you have many seasoned users throughout backend, frontend and marketing. If it is linked to just one business unit, do not bother. Review collected by and hosted on G2.com.