Generated from real user reviews
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ronald w.
Mid-Market (51-1000 emp.)
4.0/5
"cost and ease of use, as well as having a csm that is active"
What do you like about Monetate?
The cost and ease of use are what stand out to me, along with having a CMS that’s active and well maintained.
Brendan B.
Mid-Market (51-1000 emp.)
3.5/5
"Easy Setup and Quick Start, but a Learning Curve in the UI"
What do you like about Monetate?
It is easy to set up and start using immediately.
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
3.5/5
"Monetate Experience"
What do you like about Monetate?
The ability to to create AB testing experiences so my company can do data based changes on site.
Verified User
Enterprise (> 1000 emp.)
4.5/5
"User-friendly experimentation and personalization"
What do you like about Monetate?
The flexibility of the tool and WYSIWYG functionality makes it easy to learn and apply new actions and experiences to our website.
See Related User Reviews
ronald w.
Mid-Market (51-1000 emp.)
4.0/5
"cost and ease of use, as well as having a csm that is active"
What do you like about Monetate?
The cost and ease of use are what stand out to me, along with having a CMS that’s active and well maintained.
Meredith S.
Mid-Market (51-1000 emp.)
5.0/5
"Monetate is an awesome tool with great customer support."
What do you like about Monetate?
Monetate is easy to use and the Knowledgebase is super helpful. Their support team is always available to help. Monetate is a powerful tool with lots
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4.5/5
"Intuitive and Insightful"
What do you like about Monetate?
The ability to easily run test campaigns and segments.
Verified User
Mid-Market (51-1000 emp.)
3.5/5
"Fairly powerful and useful, but a little clunky"
What do you like about Monetate?
Lets you add or replace HTML, place recommendations, and more anywhere on a website without digging into the code. Also lets you schedule experiences
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Mitul T.
Enterprise (> 1000 emp.)
5.0/5
"Monetate Review"
What do you like about Monetate?
I think Monetate's strength lies in its versatility, and ability to make things happen quickly. Whilst its core use is testing and personalization, us
Verified User
Mid-Market (51-1000 emp.)
3.5/5
"Monetate Experience"
What do you like about Monetate?
The ability to to create AB testing experiences so my company can do data based changes on site.
See Related User Reviews
ronald w.
Mid-Market (51-1000 emp.)
4.0/5
"cost and ease of use, as well as having a csm that is active"
What do you dislike about Monetate?
There are a few features, and the way the data is handled, that I don’t like. Still,
Verified User
2.0/5
"Not easy to use - too manual for tests and lacks AI personalization"
What do you dislike about Monetate?
I wish there wasn't a need to be so manual. Due to the setup of our website, we have to create JavaScript builds with 0 assurance that it won't break
See Related User Reviews
ronald w.
Mid-Market (51-1000 emp.)
4.0/5
"cost and ease of use, as well as having a csm that is active"
What do you dislike about Monetate?
There are a few features, and the way the data is handled, that I don’t like. Still,
Michelle K.
5.0/5
"Invaluable tool for A/B testing, website personalization and content promotion."
What do you dislike about Monetate?
It does not provide a great diagnostic experiences, giving merchants/users ideas on what to create given their sites analtytics.
See Related User Reviews
Ross T.
Mid-Market (51-1000 emp.)
4.5/5
"A great provider for personalisation and experimentation"
What do you dislike about Monetate?
The UI is very dated and at times confusing until you get used to it, also a lot of the metrics you can select in their Auto Personalisation only appl
Niklas P.
Enterprise (> 1000 emp.)
4.5/5
"Easy to start using with built-in toolboxes. For advanced use, CSS, html & coding skills are helpful"
What do you dislike about Monetate?
to start, I don't have experiences with any other Testing platform, so can not relate on standards or else. And I guess same goes for in what way the
See Related User Reviews
ronald w.
Mid-Market (51-1000 emp.)
4.0/5
"cost and ease of use, as well as having a csm that is active"
What do you dislike about Monetate?
There are a few features, and the way the data is handled, that I don’t like. Still,
Michelle K.
5.0/5
"Invaluable tool for A/B testing, website personalization and content promotion."
What do you dislike about Monetate?
It does not provide a great diagnostic experiences, giving merchants/users ideas on what to create given their sites analtytics.
See Related User Reviews
Ross T.
Mid-Market (51-1000 emp.)
4.5/5
"A great provider for personalisation and experimentation"
What do you dislike about Monetate?
The UI is very dated and at times confusing until you get used to it, also a lot of the metrics you can select in their Auto Personalisation only appl
Niklas P.
Enterprise (> 1000 emp.)
4.5/5
"Easy to start using with built-in toolboxes. For advanced use, CSS, html & coding skills are helpful"
What do you dislike about Monetate?
to start, I don't have experiences with any other Testing platform, so can not relate on standards or else. And I guess same goes for in what way the
The ease of use in the back systems and instant set up on front end Review collected by and hosted on G2.com.
I think the reporting is limited and doesn't offer more in-depth analysis options Review collected by and hosted on G2.com.
Ability to generate code in order to use product recommendations within emails, allowing for a more personal experience for the customer. Review collected by and hosted on G2.com.
Further documentation on template building. Review collected by and hosted on G2.com.
The product had a lot of great features that we were so excited about. Review collected by and hosted on G2.com.
The staff, the strategy we were promised by the staff, and the IT support was terrible Review collected by and hosted on G2.com.
The Monetate platform offers a wide suite of tools that work together - from one place I can do reactive "experiences" that patch shortcomings in the underlying site, A/B/n split tests, MVT tests, segmentation, personalisation, product recommendations and guided selling, and these tools work seamlessly together in a sensible structured way. Review collected by and hosted on G2.com.
Data analysis options is my main complaint with Monetate. It's difficult/impossible to segment data after a test has run unless the data is exported to an external system. The statistics model is frequentist for fixed allocation A/B/n tests but bayesian for tests where the machine is allowed to reallocate traffic to winners - Bayesian across the board would be much more usable and make it easier to communicate clearly with stakeholders who don't have a solid grasp of statisticts. It would be great if I could make interactive dashboards within the system, or embed the charts in the system as iframes/widgets in my reports, but this is not possible, so a lot of time is spent switching between variations and views within monetate and taking screenshots, re-entering data in excel etc.
The release process at Monetate sometimes results in regression bugs being introduced into the system, breaking core functionality and it can be frustrating fighting to get these resolved. Review collected by and hosted on G2.com.
I really like the way you can be reactive with the tool and also can test loads of different targets by using different data sources Review collected by and hosted on G2.com.
The only thing I dislike is the save button being at the save button when editing an action Review collected by and hosted on G2.com.
I like the fact that I can run A/B tests. Review collected by and hosted on G2.com.
I totally dislike the lack of communication and knowledge in the tool from the KIBO support team. Review collected by and hosted on G2.com.
Basic CRO and Personalization tools work really well. Waiting to see what the KIBO acquisition does to the Monetate tool itself... Review collected by and hosted on G2.com.
Product Recommendations did not work AT ALL for us. We paid for this feature but it just does not work well with Magento. Could only display child products, not parents, and that's not a good fit for Magento. After a year of working with their PMs and DEVs, we called it quits on Product Reccs. Review collected by and hosted on G2.com.
Thank you for providing your valuable feedback, Larry. Would you be open to a short call with our Product team to share some more details about your experience? We have a large number of customers on Magento who are successfully using Kibo Recommendations, so we would very much appreciate a short call with you to understand more. Many thanks, Charlie from Kibo
Great account management, listen to new requirements and try to support. Review collected by and hosted on G2.com.
Changes are only made for some requests if more than just ourselves (as clients) need the improvement/requirement. Review collected by and hosted on G2.com.
The user interface of Monetate (Kibo Personalisation) is extremely clean and very clear to use. It is not designed to be overly complicated - it makes working in the product so much more enjoyable.
I love Monetate's AI - especially Dynamic testing. Our international websites have few visitors, so we are able to reach goal significance rather quickly using Dynamic testing. (Dynamic testing is where we allow Monetate's AI to consider the split ratio between control vs experiment).
Our account manager is always super helpful, always an email/call away to discuss recommendations for an upcoming test - nothing is ever too much trouble. Review collected by and hosted on G2.com.
A built-in booking system that would enable us to book Monetate approved actions. Right now, they only allow booking via a word document - I sometimes have to send this to other teams, for me to then send it over to our account manager when finalized.-
If Monetate ever has any questions regarding the bespoke action - I have to become a middle man. I think an online system with the ability to cc other members would work so much better in getting approved actions booked in. Review collected by and hosted on G2.com.
Thanks Ben! We're glad that you're a super-fan of our team and the platform! We appreciate you taking the time to write such a great review, Ben. Thanks, Charlie
- Knowledgable, friendly, experienced, and quick to respond Strategic, Operational + Technical support teams
- The ability to easily add, move, modify, hide or replace website content in just a few clicks
- Simplicity of experience build
- Powerful AI-driven personalisation engine
- Sophisticated website optimisation + testing capabilities
- Customer segmentation and targeting options
- User-friendly User Interface
- 200+ out of the box behavioural targets
- The ease of linking to analysis tools such as Google Analytics
- Data integration and API options
- Audience profiling and insights
- A detailed and helpful in-tool knowledge base Review collected by and hosted on G2.com.
- In-tool reporting and analysis is an area that could be enhanced Review collected by and hosted on G2.com.
Richard, thank you so much for taking the time to write such a fantastic review. You'll be happy to know that we have recently made some exciting additions to the analytics and insights side of the platform and this year's roadmap includes more updates. Thanks again for your feedback, Charlie from Kibo