What do you like best about Monetate?
easy to start using due to Action, event, ... creator // not overloaded with information or possibilities // good fit for beginner to expert level // easy to read test insights // good support for us user, especially props to Michel Castro who is always super responsive and takes time for detailed answers and support // endless possibilities with coding expertise Review collected by and hosted on G2.com.
What do you dislike about Monetate?
to start, I don't have experiences with any other Testing platform, so can not relate on standards or else. And I guess same goes for in what way the platform is tailor-made for each company and on what level this is optimised - so might not be your (Monetate) "fault" but rather us (Company) to not squeeze it properly for some instances.
this might be less of a critic, but I realized throughout the year that the quality of the Tests/Monetate experience is very much depending on how skilled you are as a user. And I feel that the scope is much bigger than for e.g. the usage of an CMS system, where you can ofc become a pro - but here most platforms just have natural boundaries which you can reach quite quick. I guess a coding crack with creative skills or a creative partner in crime is the best user out there. Limits with JS are endless - and this is great. But for 95% of users from our Company, this is just too far away. So, might in the end also be a mismatch for the position. Plus, I imagine it very difficult to have something like advanced pre-built MT actions as the website codes are just too much different right. But maybe in times of ChatGPT and else there are possibilities for built-in AI coding support on Monetate (?).
And also for using the action, event ... builder I experienced it very helpful to understand how CSS selector works rather than sticking to what I am given inside the builder. Maybe there are possibilities to let Montate kind of understand using more "unique" identifier connected to the element?
The multi-Variant split with A-/B-Control is still bit blurry for me in terms of why this is needed. And also sometimes difficult with lower traffic Tests. Again, might be industry standard I dont know.
Built in metrics/events are quite limited - here as mentioned might be a case of us squeezing it not enough from Company side.
I am a design lover and just visually mentioned, the Monetate interface does not appeal to me. Could be much more mature/modern in my opinion - but ofc that does not harm the usage!
The detailed reports I can export are also quite difficult to understand/personalize to my needs for me. And I think this is an underrated feature to have. As we are pretty much asked to provide some sort of monthly/quaterly/yearly progress and analysis which I would love to do.
I was never able to make it work using the preview via QR code on my mobile phone. Or trying other ways to somehow QA on mobile. Review collected by and hosted on G2.com.
