Miva Pricing Overview

Miva's backend is not user friendly or easy to use. It is not easy to integrate your tech stack. Most things, if not everything, require help from Professional services or a developer. They are not mobile first or mobile friendly, our template mobile speed is 40 out of 100. Miva customer support is not helpful; they want you to pay Professional services to investigate and do work on everything. I have to use Miva daily and it's very difficult to find where data is stored in Miva, it lacks transparency. There aren't enough features in Miva, and each time they do a deployment, they usually cause an issue or break something. If it takes a developer to implement any new app or feature, nothing is easy to implement. We visited their annual conference where they told us, "Once you buy Miva, I have nothing else to sell you" which is untrue. They constantly push you to purchase professional service hours, and professional services help. Miva limits us with how we can export data, in pieces, and often times we have to log into an external database to access and download large data files, as their system can't handle it. They started a new AI Beta, told us it was full, and then went on one of their "Ask Wayne" sessions and announced sign ups were still open. Review collected by and hosted on G2.com.

MIVA can improve it's business ethics, quality and speed of communication with its customers, transparency, and accuracy of professional services quotes and work. Miva can be restrictive and difficult to code/manipulate. We always have issues with their professional services team charging more than they quote. We are restricted by our older template, and all enhancements and changes are designed for the newest framework. I would not recommend working with Miva. Doing any work with Miva takes a very long time, and it took over 3 weeks for Miva to address a service issue that they acknowledged was urgent. After we brought to Miva's attention that they were violating their own terms of service, they changed the terms of service, which no longer align with California law or industry practices, so they can do whatever they want. Miva can shut off your service or site at any time for any reason, and if you do not pay your subscription fees within 24 hours of them being due, they can turn off your site. I do not like anything about the Miva platform. Miva picks and chooses it's priorities, which aren't their customers. Review collected by and hosted on G2.com.