Miva Pricing

Another fantastic support experience with Miva today after my website went down. A roll back failed to fix the problem didn't help but Miva support (thanks Chris) went out of their way to find a solution and get me back up and running. With customers unable to order, I was feeling pretty desparate but I needn't have worried - my website was back up in no time. And the best bit - it didn't cost me a penny extra. Review collected by and hosted on G2.com.

Miva websites are very code based and my html skills are just not up to the job. A more basic user interface would help a great deal. Review collected by and hosted on G2.com.

Our company has used Miva Merchant for 12 years. We have had an enormous amount of growth from this platform as Miva is very easy to use for small businesses that do not have an IT department. If you are selling under a 1 Million a year, Miva software is very good for beginning eCommerce applications. The GUI is easy to use and flexible for most applications. I was able to get my web site started with minimal HTML capabilities and as the company grew, we were able to do much more. Review collected by and hosted on G2.com.

Miva Software is very good. Miva billing practices are highly unethical. We are in the process of leaving Miva Merchant for Drupal as they have recently started billed our company for $350 in fines PER MONTH because it is not practical for our company to upgrade from Miva 5.5 (which is actually version 8) to Miva 9 during the busy holiday season. Under Miva 9, we are only allowed to have one IT manager logged in at a time, they are now selling “Seats” for $50/each to have more employees logged into the store. They incorrectly estimated we were using 7 “Seats” on the OLD license and proceeded to fine us for $50/each x 7 per month. We must continue to pay this fine until our Drupal commerce site is fully operational. Miva has us trapped for now, but we will be out of this unethical billing practice soon. I strongly suggest looking at alternative options if you are considering Miva Merchant. This is not the first time we have had billing issues. In the past, they were very accommodating because we have used their software for 12 years. Our company attorneys are considering a class-action suite against Miva Merchant as a review of their license agreement we are under does not include any form of “Seat” licensing fees. They claim they are entitled to the new fines under their “Price Increase” option in the license agreement. Other merchants have also complained of similar billing problems with refusal to refund, search Miva Reviews and you will find them. My advice: RUN! Review collected by and hosted on G2.com.