Mitratech AssureHire Reviews & Product Details

What I like best about Mitratech AssureHire is its ability to streamline the entire background screening process while maintaining compliance and providing a positive candidate experience.

UI/UX: The platform is intuitive and easy to navigate for both administrators and candidates. The dashboard makes it simple to track screening progress and identify any outstanding items without extensive training.

Integrations: AssureHire integrates well with HRIS and applicant tracking systems, helping reduce duplicate data entry and creating a more seamless hiring workflow from application through onboarding.

Performance: Turnaround times are generally fast, and the system provides real-time status updates that help hiring teams stay informed and avoid unnecessary delays in the hiring process.

Pricing / ROI: The platform delivers strong value by reducing administrative workload, improving efficiency, and minimizing compliance risks. The time savings alone provide a meaningful return on investment for HR teams managing high hiring volumes.

Support / Onboarding: The implementation process was straightforward, and the support team has been responsive and knowledgeable when questions arise. Training resources and customer support help ensure users can quickly become proficient with the system.

AI / Intelligence: The automation capabilities help streamline workflows and reduce manual follow-up. Automated notifications, status tracking, and compliance monitoring improve efficiency and allow HR teams to focus on higher-value activities. Review collected by and hosted on G2.com.

While Mitratech AssureHire is a strong background screening platform, there are a few areas where it could be improved.

UI/UX: Although the platform is generally easy to use, some workflows require navigating through multiple screens, and certain reports or status details could be more intuitive to locate. A more modern interface and customizable dashboards would improve the user experience.

Integrations: While integrations with HRIS and ATS platforms are valuable, setup and maintenance can sometimes require additional coordination. Expanded native integrations and more flexibility in data mapping would help streamline implementation.

Performance: Most screenings are processed efficiently, but occasional delays in receiving results from certain jurisdictions or vendors can impact hiring timelines. More proactive communication regarding delays would be beneficial.

Pricing / ROI: The platform provides good value overall, but costs can add up for organizations with high hiring volumes or specialized screening requirements. Greater pricing transparency and package flexibility would be appreciated.

Support / Onboarding: Customer support is generally helpful, but response times can vary depending on the complexity of the issue. Additional self-service resources and more comprehensive onboarding materials would enhance the experience for new users.

AI / Intelligence: Automation features help reduce manual work, but there is an opportunity to expand predictive analytics, reporting insights, and intelligent workflow recommendations to further support recruiting and compliance efforts.

Overall, Mitratech AssureHire is a reliable solution, but enhancements to the user interface, reporting capabilities, integration flexibility, and advanced analytics would make it even more effective for HR and recruiting teams. Review collected by and hosted on G2.com.

The integration into Paylocity is extremely helpful. It offers a seamless execution for background checks during the talent acquisition process. The interface is user friendly and straightforward; if not a little simplistic. The system preforms with great speed and consistency. Being able to fully conduct background checks online is a tremendous boon for our associates. This entire process saves us a tremendous amount of time, including their adverse action policy and execution in the event a background check yields results that warrant such response. The pricing is very competitive per background check as well as the driver checks. Support is timely and helpful in the few times that I've contacted them for assistance. At this time, there are no artificial intelligence integrations, and I am unaware of any plans to integrate them. Review collected by and hosted on G2.com.

The only downside is that the interface does feel a little bit outdated, and it's not terrifically intuitive to track down where your bills are and how to pay them. A very simple UI fix that has nothing to do with the quality of product/services rendered. Review collected by and hosted on G2.com.

They complete our background checks in a timely manner. Their reports are very accurate and consistently provide us with the information we need. AssureHire integrated easily with our HRIS. The pricing is average for what you get. Review collected by and hosted on G2.com.

Support is just okay. AssureHire wouldn’t change anything on the reference forms to better meet our needs, which has been frustrating. The reports can also be confusing to read at times, and I think it would help if they revamped how the information is presented so it’s clearer and easier to follow. They also have a very defined process for checking licenses, but it’s simply not helpful for me in healthcare. I’ve even suggested an easier way to handle it, and they still refuse. Review collected by and hosted on G2.com.

I like the functionality of the system, ease of access to reports, and the chat feature! Review collected by and hosted on G2.com.

I dislike that I don’t have the option to choose a drug screening location for employees. Some employees live in very rural areas, and the auto-selected location isn’t always convenient for them. I also dislike that I can’t extend drug screen expiration dates on my own without having to contact someone via chat (although the chat feature is easy to use, and everyone I’ve worked with has been efficient and pleasant!). Review collected by and hosted on G2.com.

Easy to implement and integrate, quick turnaround on ordered reports, easy to use, and great customer service. Pricing was competitive and a great overall value for the services we need. Notifications have been a useful addition. Review collected by and hosted on G2.com.

To date, we have not had any features we dislike. Review collected by and hosted on G2.com.

It's convenient that it integrates with our ATS (Paylocity) so I can order backgrounds directly from the candidate profile and the profile then links me to the candidates background check on Mitratech's site. Its also nice that I can submit requests through messages or call and speak to someone if there are delays. Review collected by and hosted on G2.com.

I don't have a specific account rep that I can call directly. Rather there's a main line that connects me to a call center when updates are requested. I also would want the option to include a billing code so that when I'm reconciling the monthly invoice I can know which dept I need to bill each background check to more easily. Review collected by and hosted on G2.com.

I like that Mitratech AssureHire is a one-stop shop and brings everything together, so I don’t have to use multiple platforms for pre-employment tasks. It’s easy and straightforward to use. I also like that you have the option to make changes to dates and similar details. The customer service is pretty fast, and the support team helps us solve problems really quickly when they come up. I like that it links with Paylocity, too. Selecting a package is quick and easy, and it pushes it right through. Review collected by and hosted on G2.com.

I find it a little difficult to update the start or completion date in the system. The button gives me an error message, so I have to reach out to the support team instead. It would be helpful if users linked to the account could update the start, submission, and completion dates across different account and user access tiers. Review collected by and hosted on G2.com.

What I appreciate most about Mitratech AssureHire is how easy it is to use. The website has a clean layout and is simple to navigate, which makes it straightforward to find what I need. I also appreciate the webchat feature whenever I need to reach out for support. Review collected by and hosted on G2.com.

One of the biggest downsides is the steep pricing for employment verifications that use The Work Number. For an automated service that often provides very little information, it feels very expensive. Another drawback is how long some background checks can take to complete, along with the wait to get support from an actual person. The web chat is helpful, but hearing back via email can still take a while, which is frustrating when you have a short window before a candidate’s first day. Review collected by and hosted on G2.com.

I love how user-friendly the platform is and how easy it is to enter a candidate’s information. Candidates get an email to complete the process, so it feels seamless and smooth. If I run into an issue, I can email customer support and they get back to me pretty quickly. It helps with recruiting and onboarding: as soon as I have a candidate’s information, I can request a background check, and the candidate can get a copy too. Once the background check is clear, it helps the candidate put in their two weeks’ notice at their current job if needed. We rarely have issues with it. Compared with Checker, Mitratech AssureHire is really easy, quick, and user-friendly. Setup was really easy: our rep did all the work, we filled out a survey, and our account was set up and running in less than a week. Review collected by and hosted on G2.com.

I do not dislike anything Review collected by and hosted on G2.com.

I like that Mitratech AssureHire helps us streamline background checks. We start the process, and it sends information to the applicant; the process is usually completed within 48 hours, so I can work on other projects while it runs. I find the interface user-friendly, self-explanatory, and easy to use, and I adapted fairly quickly. The reports are easy to generate and read. The initial setup was relatively straightforward, and it’s easy to add authorized personnel. Review collected by and hosted on G2.com.

I think the price may be on the higher side. Another vendor offered me the same package for about $10 to $15 less, though I’m not sure how valid that claim is. Sometimes the background check takes longer, and it would be helpful to have an explanation or disclaimer about that. Review collected by and hosted on G2.com.