Ease in accessing financial components like general ledger, payroll, accounts receivable, accounts payable. Customer service is very knowledgeable, professional and friendly. Two ways to produce checks. Review collected by and hosted on G2.com.

Updating and merging vendors. Hard to fix errors and Shelby next not upgrading to the needs of today's church. Review collected by and hosted on G2.com.

Online and accessible without being on campus. Review collected by and hosted on G2.com.

The cost to add more staff as users is high Review collected by and hosted on G2.com.

The product itself is great. I find the Financials aspect to be user-friendly and easy to manage as an administrator. Review collected by and hosted on G2.com.

Complete lack of competent customer support is the biggest issue. We are constantly being passed around to "someone that can fix the problem," and they never fix the problem. They continue to waste my time. We have been limping along, unable to properly use Arena and Shelby Giving to their total capacity because no one at Shelby Support knows how to properly fix our issues as a multi-tenant, HQ user. I write these reviews, someone calls upset about my review, and then they still don't fix the problem. I have three MAJOR issues that lack a resolution after 2.5 years of complaining about them. Staff turnover at Shelby also seems to be a huge issue that contributes to this growing problem. I would never recommend this program to another diocese or company that must manage multiple companies. Review collected by and hosted on G2.com.

Some of the standard reports are helpful but there is a serious lack of ability to customize. Review collected by and hosted on G2.com.

Cumbersome to use. Balance sheet is constantly out of balance to bank accounts. Review collected by and hosted on G2.com.

We are very new to using Shelby Financials, but do like that it's web-based and reports are easy to run. Review collected by and hosted on G2.com.

Shelby Financials does still require you to have bookkeeping knowledge. Wish it was more intuitive. Review collected by and hosted on G2.com.

It is much easier to drill down and get to details of transactions. Reporting features provide significantly more flexibility. Review collected by and hosted on G2.com.

The product could benefit from an enhanced interface allowing information to flow between modules. Review collected by and hosted on G2.com.

Shelby has everything we need for online giving from our community members. Review collected by and hosted on G2.com.

We have yet to find anything we don't like. We have recently made the switch, but it has been smooth sailing from here! Review collected by and hosted on G2.com.

Shelby Financials is User Friendly. It makes donating/ giving/ tithing to church so simple. Multiple users are allowed. Review collected by and hosted on G2.com.

It is user friendly for people who are familiar with apps, but for older users it is not as straightforward. The interface looks clean, but sometimes clean and minimal is difficult to manage if everything is not labeled. Review collected by and hosted on G2.com.

It's great working on it, looks great and easy to get around it. Review collected by and hosted on G2.com.

It's hard to work in two different programs such as accounts payables and General ledger. It would be great to work with two different company. It's very slow Review collected by and hosted on G2.com.