[ Merren ... Reviews ](https://www.g2.com/products/merren-customer-survey-platform/reviews) [ Merren ... Reviews ](https://www.g2.com/products/merren-customer-survey-platform/reviews) # Merren Customer Survey Platform Features ##### ## Survey Management (8) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Process Management (4) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. Show More ##### ## System Management (2) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. Show More ##### ## Platform Basics (5) Templates Provide templates for customer journey mapping to jumpstart the process. Exporting Ability to export customer journey maps in a variety of formats to present and analyze. Multi-user Access and Collaboration Allow team members to invite others to collaborate on journey maps and make direct changes. Multiple Personas Provide the ability to compare the experiences of multiple personas in one journey map. Data Analytics Ability to integrate with cross-channel, real-time data analytics to power customer journey map creation. Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Customer Journey Mapping (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![Go1](https://images.g2crowd.com/uploads/product/hd_favicon/c52552a9cf462660dd8bf4c98520c733/go1-go1.svg "Go1") Sponsored Go1 4.3/5 (67) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![SketchWow](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aae93eed58355c750fcd1bff1168bb07/sketchwow.png "SketchWow") SketchWow 4.8/5 (354) ](https://www.g2.com/products/sketchwow/reviews) [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5 (1,029) ](https://www.g2.com/products/asknicely/reviews) [ ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") Planhat 4.5/5 (920) ](https://www.g2.com/products/planhat/reviews) [ View All Alternatives ](https://www.g2.com/products/merren-customer-survey-platform/competitors/alternatives) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Customer Journey Mapping ](https://www.g2.com/categories/customer-journey-mapping)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [ What software provides the most advanced client communication features? ](https://www.g2.com/discussions/what-software-provides-the-most-advanced-client-communication-features)[ Which is the best accounts payable automation software for enterprises? ](https://www.g2.com/discussions/what-are-the-best-accounts-payable-automation-software-for-enterprises)[ Best-in-class EOR software for mobile app developers ](https://www.g2.com/discussions/best-in-class-eor-software-for-mobile-app-developers) [ What's the best e-commerce fraud protection for small online stores ](https://www.g2.com/discussions/best-app-for-partner-relationship-management)[ Trusted EOR software for freelance app development business ](https://www.g2.com/discussions/trusted-eor-software-for-freelance-app-development-business)[ Pros and Cons Details ](https://www.g2.com/products/merren-customer-survey-platform/reviews?qs=pros-and-cons) Show More [ What software provides the most advanced client communication features? ](https://www.g2.com/discussions/what-software-provides-the-most-advanced-client-communication-features)[ Which is the best accounts payable automation software for enterprises? ](https://www.g2.com/discussions/what-are-the-best-accounts-payable-automation-software-for-enterprises)[ Best-in-class EOR software for mobile app developers ](https://www.g2.com/discussions/best-in-class-eor-software-for-mobile-app-developers) [ What's the best e-commerce fraud protection for small online stores ](https://www.g2.com/discussions/best-app-for-partner-relationship-management)[ Trusted EOR software for freelance app development business ](https://www.g2.com/discussions/trusted-eor-software-for-freelance-app-development-business)[ Pros and Cons Details ](https://www.g2.com/products/merren-customer-survey-platform/reviews?qs=pros-and-cons)