Mercury Reviews & Product Details

I use Mercury to send and receive money for my Amazon business. Review collected by and hosted on G2.com.

Overall, Mercury is a helpful banking software. The only downside I experienced was that I did not receive a physical card. Review collected by and hosted on G2.com.

Very simple and easy to use. Lots of features. Great customer service. Review collected by and hosted on G2.com.

None really - it’s much better than traditional banking. Review collected by and hosted on G2.com.

It is easy to use and the transactions are super fast to arrive Review collected by and hosted on G2.com.

I would be good to be more aligned to the different countries regulations Review collected by and hosted on G2.com.

Ability to create multiple cards instantly and set limit criteria on real time is praiseworthy & Cash Backs are bonus. Review collected by and hosted on G2.com.

There is particularly not any such dislikes. Its one of the best platform I have used. Review collected by and hosted on G2.com.

Really easy to use and super easy to manage users. This banking app was made for startups! Review collected by and hosted on G2.com.

Their invoicing functionality is just okay. I haven't used the paid version so that might be a lot better than the free version. Review collected by and hosted on G2.com.

I liked that the account can be opened online without needing to go anywhere. Technical issues are resolved within the day. Review collected by and hosted on G2.com.

For some reason, not all payments go through. This can be quite inconvenient because transactions take four days to process. You notify your partner that the payment was sent, but then it gets returned, and I have to use another bank to complete the transfer. This delays payments. When I reach out to customer support to ask why a transaction didn't go through, they say it's because the recipient bank isn’t responding. This seems odd, as my partner confirms there are no restrictions on their end for receiving payments.

There is also a button to join the loyalty program. I sent a request, but no one responded. Review collected by and hosted on G2.com.

Mercury caters to startups and small business. The interface is great, allows for easy tagging of purchases to ease separation/filtering for tax purposes, and the support team (who I have only had to contact once in 2 years) is responsive and very friendly. Additionally, the ability to create virtual cards on the fly and set spending limits for them is great for tracking employee spending. Review collected by and hosted on G2.com.

For long term use cards, it would be nice to request additional in business name only. That would allow for generalization between employees and be easier than having to use NFC for some usage. Review collected by and hosted on G2.com.

-- user interface and experience is good Review collected by and hosted on G2.com.

- hidden compliance

- lack of transparency in communication

- terrible support

- not customer oriented approach

- continuous changing of rules

- they blocking our account without explanation of reason Review collected by and hosted on G2.com.

Mercury has a very user-friendly interface. It’s easy to make payments, and everything feels intuitive. Review collected by and hosted on G2.com.

We were generally satisfied with the bank until it became clear that Mercury is quite unreliable.

Our company, a Delaware C Corp, worked with Mercury for almost two years without any issues on our end. We have numerous clients in the US and Europe, as well as contractors, so we constantly received and made payments. The founders are residents of the US, UK, and Georgia.

At one point, the bank requested proof of residency for our US-based founder. The very next day, without waiting for the ID upload, we were suddenly notified that our account would be closed, with no possibility to appeal. In one day, our account, which handled all our payments, invoices, and contractor fees, was abruptly shut down without explanation.

Mercury also has other downsides, like slow support with responses taking 2-3 business days, which is unacceptable for a modern bank, as most offer live chat with an agent.

But the biggest drawback is the bank’s unreliability. Even as an established business with a solid record, founders in the US, and reputable clients, your account can be closed without warning or reason.

As a founder, I can’t recommend Mercury. I’d suggest Brex or Chase, which have proven to be more reliable. Review collected by and hosted on G2.com.

For us, Mercury was the obvious choice after incorporating via Stripe Atlas and having an internationally based co-founder with non-US citizenship. The KYC onboarding was virtually without headaches, just make sure your non-US co-founder has a passport as this will hold up the process Review collected by and hosted on G2.com.

During the initial onboarding, I discovered a bug in the process/interface that occurs only once per user. When I tried to report the issue, they requested a screen recording, which was impossible to provide since the bug can only be replicated a single time during onboarding. Because they didn't understand that a video recording wasn't possible, the bug report wasn't taken seriously. Review collected by and hosted on G2.com.