The G2 on Mentionlytics

Mentionlytics Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the responsive customer service of Mentionlytics, highlighting their friendliness and willingness to help. (8 mentions)

Users praise the responsive customer support of Mentionlytics, making it easy to resolve issues swiftly. (8 mentions)

Users find Mentionlytics to be super easy to use, appreciating its intuitive design and fast setup process. (7 mentions)

Users appreciate the quick responses and helpful customer service, enhancing their overall experience with Mentionlytics. (6 mentions)

Users appreciate the easy-to-use interface of Mentionlytics, enhancing their experience with seamless navigation and intuitive design. (6 mentions)

Users experience a steep learning curve due to the overwhelming features and insufficient documentation for setup. (5 mentions)

Users find Mentionlytics to be expensive, yet recognize its value compared to cheaper alternatives for insights and monitoring. (4 mentions)

Users find the platform overwhelming initially, desiring improved documentation and faster mention updates for better usability. (4 mentions)

Users find the high pricing of Mentionlytics a drawback, but consider its usefulness justifying the cost. (3 mentions)

Users find the keyword limitations frustrating, as it collects too many irrelevant comments and lacks customization options. (2 mentions)

5 Pros or Advantages of Mentionlytics

1. Customer Service

Users commend the responsive customer service of Mentionlytics, highlighting their friendliness and willingness to help.

See 8 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Responsive customer service and in-depth crawling"

What do you like about Mentionlytics?

The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer s

Francis s.

Small-Business (50 or fewer emp.)

5.0/5

"Already tried a lot of famous tracker and no one beat Mentionlytics yet. Pay only what you need"

What do you like about Mentionlytics?

They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and ot

2. Customer Support

Users praise the responsive customer support of Mentionlytics, making it easy to resolve issues swiftly.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Responsive customer service and in-depth crawling"

What do you like about Mentionlytics?

The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer s

Francis s.

Small-Business (50 or fewer emp.)

5.0/5

"Already tried a lot of famous tracker and no one beat Mentionlytics yet. Pay only what you need"

What do you like about Mentionlytics?

They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and ot

3. Ease of Use

Users find Mentionlytics to be super easy to use, appreciating its intuitive design and fast setup process.

See 7 mentions

See Related User Reviews

Jennifer E.

Small-Business (50 or fewer emp.)

4.5/5

"Thank you, Mentionlytics!"

What do you like about Mentionlytics?

They offer a easy to read dashboard, key mentioners and excellent customer service.

Landon K.

Small-Business (50 or fewer emp.)

4.0/5

"Very Useful"

What do you like about Mentionlytics?

The software is very intuitive, gives useful results, and the customer service is great! Reporting is also very useful.

4. Helpful

Users appreciate the quick responses and helpful customer service, enhancing their overall experience with Mentionlytics.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Responsive customer service and in-depth crawling"

What do you like about Mentionlytics?

The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer s

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very helpful"

What do you like about Mentionlytics?

Quick responses and helpful with any queries.

5. User Interface

Users appreciate the easy-to-use interface of Mentionlytics, enhancing their experience with seamless navigation and intuitive design.

See 6 mentions

See Related User Reviews

Jennifer E.

Small-Business (50 or fewer emp.)

4.5/5

"Thank you, Mentionlytics!"

What do you like about Mentionlytics?

They offer a easy to read dashboard, key mentioners and excellent customer service.

Erlon B.

Small-Business (50 or fewer emp.)

5.0/5

"Practicality, precision and good interface"

What do you like about Mentionlytics?

The interface is great and allows you to have good situational awareness at a quick glance.

5 Cons or Disadvantages of Mentionlytics

1. Learning Curve

Users experience a steep learning curve due to the overwhelming features and insufficient documentation for setup.

See 5 mentions

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Rodrigo R.

Small-Business (50 or fewer emp.)

4.5/5

"Very practical tool with lots of option to test"

What do you dislike about Mentionlytics?

The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, w

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Helps my daily work"

What do you dislike about Mentionlytics?

It is a bit tricky to understand how to set up keywords. But they have good support.

2. Expensive

Users find Mentionlytics to be expensive, yet recognize its value compared to cheaper alternatives for insights and monitoring.

See 4 mentions

See Related User Reviews

Lara M.

Mid-Market (51-1000 emp.)

5.0/5

"Thorough mention collection"

What do you dislike about Mentionlytics?

So far my only limitation is my package because my budget was small

Twila Marie B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy, Insightful, and Worth Every Dollar"

What do you dislike about Mentionlytics?

If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s

3. Mentions Management

Users find the platform overwhelming initially, desiring improved documentation and faster mention updates for better usability.

See 4 mentions

See Related User Reviews

Rodrigo R.

Small-Business (50 or fewer emp.)

4.5/5

"Very practical tool with lots of option to test"

What do you dislike about Mentionlytics?

The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, w

Twila Marie B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy, Insightful, and Worth Every Dollar"

What do you dislike about Mentionlytics?

If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s

4. High Pricing

Users find the high pricing of Mentionlytics a drawback, but consider its usefulness justifying the cost.

See 3 mentions

See Related User Reviews

Kayee H.

Mid-Market (51-1000 emp.)

4.0/5

"Very good customer service and strong features, but with minor drawbacks"

What do you dislike about Mentionlytics?

The minor drawback is that it cannot restrict keywords for social media platforms, so it will still collect the words. Sometimes, we don't want to

Landon K.

Small-Business (50 or fewer emp.)

4.0/5

"Very Useful"

What do you dislike about Mentionlytics?

It is a little expensive, but it is so much more useful than cheaper software, so it is worth the price.

5. Keyword Limitations

Users find the keyword limitations frustrating, as it collects too many irrelevant comments and lacks customization options.

See 2 mentions

See Related User Reviews

Rodrigo R.

Small-Business (50 or fewer emp.)

4.5/5

"Very practical tool with lots of option to test"

What do you dislike about Mentionlytics?

The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, w

Kayee H.

Mid-Market (51-1000 emp.)

4.0/5

"Very good customer service and strong features, but with minor drawbacks"

What do you dislike about Mentionlytics?

The minor drawback is that it cannot restrict keywords for social media platforms, so it will still collect the words. Sometimes, we don't want to

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Verified User in Online Media

Mid-Market (51-1000 emp.)

1/25/2022

"Awesome product for social media managers"

5/5

What do you like best about Mentionlytics?

This is a cheap tool that provides excellent tracking on social media, which oftentimes is difficult. We used to provide leads for our sales team. Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

So far the platform has been well suited to our needs. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/19/2021

"Modern, fresh, user friendly platform with useful dashboards and insights, excellent support and UX"

5/5

What do you like best about Mentionlytics?

The user interface, the depiction and excellent grouping of data which is very understandable and is all out there in front of your eyes without much effort needed by the user. It is a very easy to use platform. The support is also remarkable. Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

I cannot find anything wrong. Up to now the requests are all met. Review collected by and hosted on G2.com.

Recommendations to others considering Mentionlytics:

Yes, it is a very easy to use, modern and fresh platform, Go for it! I definitely recommend it Review collected by and hosted on G2.com.

What problems is Mentionlytics solving and how is that benefiting you?

Mentions are retrieved from all over the world, which is very useful, the suggestions given are also very helpful. Speed of data retrieval is also an added benefit and the daily mini reports that we receive give us a quick and useful overview of the daily activity. One look at the dashboards, give you a complete overview. Review collected by and hosted on G2.com.

Verified User in Online Media

Mid-Market (51-1000 emp.)

1/25/2022

"Awesome tool for social media tracking"

4.5/5

What do you like best about Mentionlytics?

This tool saves us time by manually reviewing hashtags and mentions and keeps data for us to use in the future. Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

I do not have any complaints with this product. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/23/2021

"High Value, Excellent Service"

5/5

What do you like best about Mentionlytics?

Mentionlytics' customer service has been top notch throughout the entire process, from initial interest to becoming a customer. The platform also provides a robust amount of data about who is mentioning us and on what channels, but we find most of the data very useful. Other tools -- and we've looked at many of them -- sometimes provide many not-so-useful bells and whistles which of course also come at a premium. Mentionlytics' pricing is very reasonable compared to other tools and they were willing to be a bit flexible with my organization since it is a nonprofit. Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

We have not found anything yet that we've disliked. However we have only been using the platform for a few months. Review collected by and hosted on G2.com.

What problems is Mentionlytics solving and how is that benefiting you?

Primarily we needed a tool to track campaign hashtags. We use Hootsuite for social listening but did not find that it worked well for tracking hashtags in a measurable way. We also previously used Hashtracking, but it provides a very limited service for a higher price than Mentionlytics full platform. Not only is Mentionlytics helping us track hashtags, it's also helping us track our brand mentions across online news outlets, social media, and more. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

5/28/2021

"the best social media monitoring tool"

5/5

What do you like best about Mentionlytics?

the easy template for using the tool and the user experience Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

the reporting sometimes stuck and need to be refresh again Review collected by and hosted on G2.com.

Abid Emre K.

Small-Business (50 or fewer emp.)

11/11/2020

"Super fast and problem-solving customer support"

5/5

What do you like best about Mentionlytics?

We have used Mentionlytics for over 6 months. Since day 0, they answered all of our questions in 5 minutes. We had extra needs such as requesting historical social media and web mentions. They put so much effort to extract exactly what we need for historical social media data.

Another good point is, they kept their promise of agreed budget even though the cost of extracting huge amounts of historical data exceeded what we agreed. They care about you for the long-term. Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

The panel can be more user-friendly. For example, a more important mentions (with high engagement or reach) can be highlighted. Review collected by and hosted on G2.com.

Recommendations to others considering Mentionlytics:

We highly recommend to those who want to do social media monitoring. It might take a while to get comfortable with the panel. After a day or 2 you add a profile, keyword or hashtag for tracking, check out which mentions they detected. So you can optimize tracking criteria. Review collected by and hosted on G2.com.

What problems is Mentionlytics solving and how is that benefiting you?

We track mentions across social media platforms and web including Facebook, Instagram, Twitter, Youtube, blogs, forums etc.

Mentionlytics is more affordable than other solutions we spoke with. Review collected by and hosted on G2.com.

Kleopatra T.

Project Manager

Small-Business (50 or fewer emp.)

5/19/2021

"Highly recommend Mentionlytics"

5/5

What do you like best about Mentionlytics?

I like the custom report and that you can personalize it with your company's logo. Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

I could say that there' s no something that I dislike. Maybe I would like to have the option to change the theme-colors on the report. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/20/2021

"Great online monitoring tool. Responsive team. Excellent support (Eva is precious!)."

5/5

What do you like best about Mentionlytics?

Being a people's person, I mostly like communicating with Eva.

She's eloquent & easy to understand, supportive, caring, responsive, fast, and patient. Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

Mentionlytics is an overall great tool. Nonetheless, I'd like its User Interface to be more minimal / less cluttered. In case you wish to conduct a UX Research, I'll happily participate and provide feedback. Review collected by and hosted on G2.com.