--- title: Mentionlytics Reviews meta\_title: 'Mentionlytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 112 reviews by the users' company size, role or industry to find out how Mentionlytics works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 112 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- ### Mentionlytics Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer service** provided by Mentionlytics, making their experience smoother and more enjoyable. [(4 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166392&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Mentionlytics, finding the intuitive dashboard and support team invaluable. [(4 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1165483&qs=pros-and-cons#reviews) Users value the **ease of navigation and excellent customer support** of Mentionlytics, enhancing their overall experience. [(4 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1167363&qs=pros-and-cons#reviews) Users find Mentionlytics to be **affordable and reasonable** , offering comprehensive features at great value for money. [(3 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166740&qs=pros-and-cons#reviews) Users value the **excellent coverage and filtering options** of Mentionlytics, enhancing their tracking efficiency and convenience. [(3 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166616&qs=pros-and-cons#reviews) Users find Mentionlytics to be **expensive** , but it offers valuable features that justify the cost. [(3 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1167251&qs=pros-and-cons#reviews) Users experience **issues with manual mention addition** , but customer support quickly resolves problems when they arise. [(3 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166372&qs=pros-and-cons#reviews) Users feel Mentionlytics has a **high pricing** structure, but find its usefulness justifies the cost. [(2 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166025&qs=pros-and-cons#reviews) Users experience a **learning curve** , but support is helpful and features improve with upgrades. [(2 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166835&qs=pros-and-cons#reviews) Users note the **limited customization** of dashboards, restricting tailored data visualizations for specific reporting needs. [(2 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=2088909&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Mentionlytics ##### 1. Customer Service Users value the **excellent customer service** provided by Mentionlytics, making their experience smoother and more enjoyable. [ See 4 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166392&qs=pros-and-cons#reviews) See Related User Reviews LC Luis Filipe C. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Social Listening with Stellar Support" What do you like about Mentionlytics? I really like the Mentionlytics dashboard because it is very easy to navigate, which is essential for me. I also appreciate the support team; they are ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you like about Mentionlytics? It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! ##### 2. Ease of Use Users appreciate the **ease of use** of Mentionlytics, finding the intuitive dashboard and support team invaluable. [ See 4 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1165483&qs=pros-and-cons#reviews) See Related User Reviews LC Luis Filipe C. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Social Listening with Stellar Support" What do you like about Mentionlytics? I really like the Mentionlytics dashboard because it is very easy to navigate, which is essential for me. I also appreciate the support team; they are ![Manuela V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuela V.") MV Manuela V. Small-Business (50 or fewer emp.) 4.5/5 "Reliable Social Listening Tool" What do you like about Mentionlytics? The platform is intuitive and provides clear, actionable insights about brand mentions across both social and web media. Keyword tracking is reliable, ##### 3. Helpful Users value the **ease of navigation and excellent customer support** of Mentionlytics, enhancing their overall experience. [ See 4 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1167363&qs=pros-and-cons#reviews) See Related User Reviews LC Luis Filipe C. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Social Listening with Stellar Support" What do you like about Mentionlytics? I really like the Mentionlytics dashboard because it is very easy to navigate, which is essential for me. I also appreciate the support team; they are ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you like about Mentionlytics? It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! ##### 4. Affordability/Reasonable Prices Users find Mentionlytics to be **affordable and reasonable** , offering comprehensive features at great value for money. [ See 3 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166740&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent and extremely helpful customer support and availability from customer success manager" What do you like about Mentionlytics? Great user interface, intuitive, with editable and shareable reports. Excellent customer support that's very knowledgeable and always ready to help. C ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you like about Mentionlytics? It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! ##### 5. Coverage Users value the **excellent coverage and filtering options** of Mentionlytics, enhancing their tracking efficiency and convenience. [ See 3 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166616&qs=pros-and-cons#reviews) See Related User Reviews ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you like about Mentionlytics? It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "The platform is very insightful and it helps us to model our sm campaigns" What do you like about Mentionlytics? it gives all info in one place and helps me save time ### 5 Cons or Disadvantages of Mentionlytics ##### 1. Expensive Users find Mentionlytics to be **expensive** , but it offers valuable features that justify the cost. [ See 3 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1167251&qs=pros-and-cons#reviews) See Related User Reviews TB Twila Marie B. Small-Business (50 or fewer emp.) 4.5/5 "Easy, Insightful, and Worth Every Dollar" What do you dislike about Mentionlytics? If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s LK Landon K. Small-Business (50 or fewer emp.) 4.0/5 "Very Useful" What do you dislike about Mentionlytics? It is a little expensive, but it is so much more useful than cheaper software, so it is worth the price. ##### 2. Mentions Management Users experience **issues with manual mention addition** , but customer support quickly resolves problems when they arise. [ See 3 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166372&qs=pros-and-cons#reviews) See Related User Reviews ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you dislike about Mentionlytics? The only thing is adding manual mentions for me doesn't seem to work. But I reach out to the customer service team and they do it super quickly, so it TB Twila Marie B. Small-Business (50 or fewer emp.) 4.5/5 "Easy, Insightful, and Worth Every Dollar" What do you dislike about Mentionlytics? If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s ##### 3. High Pricing Users feel Mentionlytics has a **high pricing** structure, but find its usefulness justifies the cost. [ See 2 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166025&qs=pros-and-cons#reviews) See Related User Reviews LK Landon K. Small-Business (50 or fewer emp.) 4.0/5 "Very Useful" What do you dislike about Mentionlytics? It is a little expensive, but it is so much more useful than cheaper software, so it is worth the price. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Super helpful!" What do you dislike about Mentionlytics? There is a bit of a learning curve, but the team is helpful and really quick to jump in. As with most subscriptions you do need to tier up $$ to get a ##### 4. Learning Curve Users experience a **learning curve** , but support is helpful and features improve with upgrades. [ See 2 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166835&qs=pros-and-cons#reviews) See Related User Reviews TB Twila Marie B. Small-Business (50 or fewer emp.) 4.5/5 "Easy, Insightful, and Worth Every Dollar" What do you dislike about Mentionlytics? If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Super helpful!" What do you dislike about Mentionlytics? There is a bit of a learning curve, but the team is helpful and really quick to jump in. As with most subscriptions you do need to tier up $$ to get a ##### 5. Limited Customization Users note the **limited customization** of dashboards, restricting tailored data visualizations for specific reporting needs. [ See 2 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=2088909&qs=pros-and-cons#reviews) See Related User Reviews ![Manuela V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuela V.") MV Manuela V. Small-Business (50 or fewer emp.) 4.5/5 "Reliable Social Listening Tool" What do you dislike about Mentionlytics? A few limitations include the lack of fully customizable dashboards for tailoring data visualizations to different internal reporting needs. TB Twila Marie B. Small-Business (50 or fewer emp.) 4.5/5 "Easy, Insightful, and Worth Every Dollar" What do you dislike about Mentionlytics? If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s ## Top-Rated Alternatives [ ![Brand24](https://images.g2crowd.com/uploads/product/hd_favicon/1487565876/brand24.svg "Brand24") Brand24 4.6/5(356) ](https://www.g2.com/products/brand24/reviews) [ ![Mention](https://images.g2crowd.com/uploads/product/hd_favicon/1502380450/mention.svg "Mention") Mention 4.3/5(442) ](https://www.g2.com/products/mention/reviews) [ ![Brandwatch Consumer Intelligence](https://images.g2crowd.com/uploads/product/hd_favicon/5117a24ef41c579d55a92924d8e09fed/brandwatch-consumer-intelligence.svg "Brandwatch Consumer Intelligence") Brandwatch Consumer Intelligence 4.4/5(728) ](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) [ View All Alternatives ](https://www.g2.com/products/mentionlytics/competitors/alternatives) LC Luis Filipe C. Small-Business (50 or fewer emp.) 2/25/2026 "Effortless Social Listening with Stellar Support" 5/5 What do you like best about Mentionlytics? I really like the Mentionlytics dashboard because it is very easy to navigate, which is essential for me. I also appreciate the support team; they are always there to help me whenever I don't understand something. The platform's ease and a good team are crucial, otherwise I wouldn't even be on Mentionlytics. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? there's nothing i dislike about them Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Mentionlytics helps with crisis management. It gives me an overview and checks everything people talk about my clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/28/2026 "Powerful Clustering and Automated Custom Reports with Great TikTok & Podcast Coverage" 5/5 What do you like best about Mentionlytics? I really like their features particularly mention clustering and the ability to create dozens of customizable reports that are then sent automatically. I also noticed better coverage across TikTok and podcasts compared to more expensive tools (like Meltwater and Brandwatch). Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? They could improve on how they retrieve historical data. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? It helps us understand in real time our own brand's and competitors' outlook in the web with minimal effort. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Marketing Manager Mid-Market (51-1000 emp.) 11/17/2025 "Affordable Mention Tracker with Outstanding Customer Service" 5/5 What do you like best about Mentionlytics? It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? The only thing is adding manual mentions for me doesn't seem to work. But I reach out to the customer service team and they do it super quickly, so it ends up being fine. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? It helps me track our mentions across the internet without me having to do it manually. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TB Twila Marie B. Senior Manager for Insights, Strategy & Fandom Small-Business (50 or fewer emp.) 5/16/2025 "Easy, Insightful, and Worth Every Dollar" 4.5/5 What do you like best about Mentionlytics? Mentionlytics is a gem of a social listening tool. It’s incredibly easy to learn, quick to set up, and packed with features, especially the free trial version. The AI-generated summaries and real-time notifications make it very useful for monitoring ad campaigns and brand mentions. It’s absolutely worth every buck. A great tool for marketers who want powerful insights without the overwhelm. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That said, it does get faster and more accurate with an upgrade. I also wish the mention cap was a bit higher and that it could pick up PR or news articles more consistently. Still, for the price and features, it’s a solid starter tool for insights and monitoring. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Mentionlytics helps me stay on top of brand mentions and campaign performance without having to manually monitor multiple platforms. It solves the problem of fragmented social monitoring by bringing everything into one dashboard, with AI-generated summaries and notifications that save me hours of work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sayra Viviana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sayra Viviana C.") SC Sayra Viviana C. Analista de Redes Sociales y Medios Small-Business (50 or fewer emp.) 3/21/2025 "Easy and concrete data!" 5/5 What do you like best about Mentionlytics? Mentionlytics is an easy-to-use tool that has allowed us to provide concrete data to our clients. We highlight its ability to monitor data and metrics on the X network, fast automatic reports, and all the information in Excel, making it a competitive platform. On the other hand, we emphasize the attention, service, availability, and friendliness of our Account advisor. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? It would be more improvements that allow the user to obtain more data on networks like Instagram and Facebook. The loading for the visualization of the dashboards is also an aspect to improve. Fabulous to be able to implement other types of metrics in the case of general data and channel monitoring, especially. Implementation of different analyses with AI. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? We need a tool that provides us with timely and quality media and social media monitoring according to the needs of our clients. Mentionlytics has contributed to Stakeholders Colombia delivering a product to its users with reliable data and metrics that aid decision-making in organizations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 2/24/2025 "Super helpful!" 5/5 What do you like best about Mentionlytics? Everything in one place, and makes me look like I spend hours searching the internet - but its actually just a few seconds to check in after all the set up is done. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? There is a bit of a learning curve, but the team is helpful and really quick to jump in. As with most subscriptions you do need to tier up $$ to get all the features included. My review numbers of some of the features may appear low - I was not able to use those features, and on the survey there was no option to select a N/A button. So that is reflected in the results. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Being the first to know when our brand is mentioned. Also allows us to preempt any negative feedback by allowing us to respond on forums where someone is talking about an experience at one of our properties. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Erlon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erlon B.") EB Erlon B. Líder Small-Business (50 or fewer emp.) 3/6/2025 "Practicality, precision and good interface" 5/5 What do you like best about Mentionlytics? The interface is great and allows you to have good situational awareness at a quick glance. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? The parameter for automatic mention analysis considers keywords in their general semantic aspect, which compromises more personalized sentiment analysis. It would be very important if AI could learn sentiment classification to suit different needs. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Mentionlytics is very effective in collecting, processing and classifying data for social listening, in addition to having several features that make the tool even more powerful and make life easier for those who store and analyze this type of data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy P.") AP Andy P. Group Strategic Development Manager Small-Business (50 or fewer emp.) 2/26/2025 "Great product and even better sevice" 5/5 What do you like best about Mentionlytics? Good coverage and ability to filter mentions in a wide variety of different ways. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? No major down sides. Ultimately with all of these platforms it's worth a/b testing coverage for your industry and to see if all sources are being checked. I would also add that they were very helpful in adding sources on request, so the only downside is covered by their great support! Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Collating all of the mentions of our brand and products in a simple format, allowing me to filter and report on coverage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Luis Alfredo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Alfredo A.") LA Luis Alfredo A. Coordinador de proyectos Small-Business (50 or fewer emp.) 2/26/2025 "Excellent Social Listening tool" 4.5/5 What do you like best about Mentionlytics? It is very easy to use and there is excellent customer service. We use it every day and it helps us have an overview of what is happening with our customers. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? That keeps adding mentions even after we say we don't want mentions from a user. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? The platform helps us detect possible crisis situations. It has technical details that could be improved, such as consistency in blocking users or not allowing the creation of 2 tags with the same name. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Francis s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francis s.") FS Francis s. Data Analyst Small-Business (50 or fewer emp.) 9/15/2024 "Already tried a lot of famous tracker and no one beat Mentionlytics yet. Pay only what you need" 5/5 What do you like best about Mentionlytics? They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and other information. Show both unique and total reach. Have a lot of additional package options and let me customize my own setup. Only paid what I really needed instead of forcing myself to upgrade my plan and pay for features that I don't need. Translate to cost-efficient for me and my client. Very responsive customer service when trouble occurs. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? No CS online o weekend. It's a rare case when trouble occurs on the weekend, but if it happens, we need to wait until weekday Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Mentionlytics help me to crawl data easier. I work on political field and it help me to keep updated with the latest issue. Report also can be hard to deal with. Visualization is crucial to create report that easy to understand. Complete data visualization on the Mentionlytics overview is helping me a lot. Review collected by and hosted on G2.com. 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