--- title: Mentionlytics Reviews meta\_title: 'Mentionlytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 112 reviews by the users' company size, role or industry to find out how Mentionlytics works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 112 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- ### Mentionlytics Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer service** provided by Mentionlytics, making their experience smoother and more enjoyable. [(4 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166392&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Mentionlytics, finding the intuitive dashboard and support team invaluable. [(4 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1165483&qs=pros-and-cons#reviews) Users value the **ease of navigation and excellent customer support** of Mentionlytics, enhancing their overall experience. [(4 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1167363&qs=pros-and-cons#reviews) Users find Mentionlytics to be **affordable and reasonable** , offering comprehensive features at great value for money. [(3 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166740&qs=pros-and-cons#reviews) Users value the **excellent coverage and filtering options** of Mentionlytics, enhancing their tracking efficiency and convenience. [(3 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166616&qs=pros-and-cons#reviews) Users find Mentionlytics to be **expensive** , but it offers valuable features that justify the cost. [(3 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1167251&qs=pros-and-cons#reviews) Users experience **issues with manual mention addition** , but customer support quickly resolves problems when they arise. [(3 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166372&qs=pros-and-cons#reviews) Users feel Mentionlytics has a **high pricing** structure, but find its usefulness justifies the cost. [(2 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166025&qs=pros-and-cons#reviews) Users experience a **learning curve** , but support is helpful and features improve with upgrades. [(2 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166835&qs=pros-and-cons#reviews) Users note the **limited customization** of dashboards, restricting tailored data visualizations for specific reporting needs. [(2 mentions)](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=2088909&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Mentionlytics ##### 1. Customer Service Users value the **excellent customer service** provided by Mentionlytics, making their experience smoother and more enjoyable. [ See 4 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166392&qs=pros-and-cons#reviews) See Related User Reviews LC Luis Filipe C. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Social Listening with Stellar Support" What do you like about Mentionlytics? I really like the Mentionlytics dashboard because it is very easy to navigate, which is essential for me. I also appreciate the support team; they are ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you like about Mentionlytics? It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! ##### 2. Ease of Use Users appreciate the **ease of use** of Mentionlytics, finding the intuitive dashboard and support team invaluable. [ See 4 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1165483&qs=pros-and-cons#reviews) See Related User Reviews LC Luis Filipe C. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Social Listening with Stellar Support" What do you like about Mentionlytics? I really like the Mentionlytics dashboard because it is very easy to navigate, which is essential for me. I also appreciate the support team; they are ![Manuela V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuela V.") MV Manuela V. Small-Business (50 or fewer emp.) 4.5/5 "Reliable Social Listening Tool" What do you like about Mentionlytics? The platform is intuitive and provides clear, actionable insights about brand mentions across both social and web media. Keyword tracking is reliable, ##### 3. Helpful Users value the **ease of navigation and excellent customer support** of Mentionlytics, enhancing their overall experience. [ See 4 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1167363&qs=pros-and-cons#reviews) See Related User Reviews LC Luis Filipe C. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Social Listening with Stellar Support" What do you like about Mentionlytics? I really like the Mentionlytics dashboard because it is very easy to navigate, which is essential for me. I also appreciate the support team; they are ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you like about Mentionlytics? It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! ##### 4. Affordability/Reasonable Prices Users find Mentionlytics to be **affordable and reasonable** , offering comprehensive features at great value for money. [ See 3 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166740&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent and extremely helpful customer support and availability from customer success manager" What do you like about Mentionlytics? Great user interface, intuitive, with editable and shareable reports. Excellent customer support that's very knowledgeable and always ready to help. C ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you like about Mentionlytics? It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! ##### 5. Coverage Users value the **excellent coverage and filtering options** of Mentionlytics, enhancing their tracking efficiency and convenience. [ See 3 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166616&qs=pros-and-cons#reviews) See Related User Reviews ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you like about Mentionlytics? It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "The platform is very insightful and it helps us to model our sm campaigns" What do you like about Mentionlytics? it gives all info in one place and helps me save time ### 5 Cons or Disadvantages of Mentionlytics ##### 1. Expensive Users find Mentionlytics to be **expensive** , but it offers valuable features that justify the cost. [ See 3 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1167251&qs=pros-and-cons#reviews) See Related User Reviews TB Twila Marie B. Small-Business (50 or fewer emp.) 4.5/5 "Easy, Insightful, and Worth Every Dollar" What do you dislike about Mentionlytics? If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s LK Landon K. Small-Business (50 or fewer emp.) 4.0/5 "Very Useful" What do you dislike about Mentionlytics? It is a little expensive, but it is so much more useful than cheaper software, so it is worth the price. ##### 2. Mentions Management Users experience **issues with manual mention addition** , but customer support quickly resolves problems when they arise. [ See 3 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166372&qs=pros-and-cons#reviews) See Related User Reviews ![Camie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camie D.") CD Camie D. Mid-Market (51-1000 emp.) 5.0/5 "Affordable Mention Tracker with Outstanding Customer Service" What do you dislike about Mentionlytics? The only thing is adding manual mentions for me doesn't seem to work. But I reach out to the customer service team and they do it super quickly, so it TB Twila Marie B. Small-Business (50 or fewer emp.) 4.5/5 "Easy, Insightful, and Worth Every Dollar" What do you dislike about Mentionlytics? If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s ##### 3. High Pricing Users feel Mentionlytics has a **high pricing** structure, but find its usefulness justifies the cost. [ See 2 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166025&qs=pros-and-cons#reviews) See Related User Reviews LK Landon K. Small-Business (50 or fewer emp.) 4.0/5 "Very Useful" What do you dislike about Mentionlytics? It is a little expensive, but it is so much more useful than cheaper software, so it is worth the price. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Super helpful!" What do you dislike about Mentionlytics? There is a bit of a learning curve, but the team is helpful and really quick to jump in. As with most subscriptions you do need to tier up $$ to get a ##### 4. Learning Curve Users experience a **learning curve** , but support is helpful and features improve with upgrades. [ See 2 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=1166835&qs=pros-and-cons#reviews) See Related User Reviews TB Twila Marie B. Small-Business (50 or fewer emp.) 4.5/5 "Easy, Insightful, and Worth Every Dollar" What do you dislike about Mentionlytics? If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Super helpful!" What do you dislike about Mentionlytics? There is a bit of a learning curve, but the team is helpful and really quick to jump in. As with most subscriptions you do need to tier up $$ to get a ##### 5. Limited Customization Users note the **limited customization** of dashboards, restricting tailored data visualizations for specific reporting needs. [ See 2 mentions ](https://www.g2.com/products/mentionlytics/reviews?filters%5Bsentiment_snippet%5D=2088909&qs=pros-and-cons#reviews) See Related User Reviews ![Manuela V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuela V.") MV Manuela V. Small-Business (50 or fewer emp.) 4.5/5 "Reliable Social Listening Tool" What do you dislike about Mentionlytics? A few limitations include the lack of fully customizable dashboards for tailoring data visualizations to different internal reporting needs. TB Twila Marie B. Small-Business (50 or fewer emp.) 4.5/5 "Easy, Insightful, and Worth Every Dollar" What do you dislike about Mentionlytics? If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s ## Top-Rated Alternatives [ ![Brand24](https://images.g2crowd.com/uploads/product/hd_favicon/1487565876/brand24.svg "Brand24") Brand24 4.6/5(356) ](https://www.g2.com/products/brand24/reviews) [ ![Mention](https://images.g2crowd.com/uploads/product/hd_favicon/1502380450/mention.svg "Mention") Mention 4.3/5(442) ](https://www.g2.com/products/mention/reviews) [ ![Brandwatch Consumer Intelligence](https://images.g2crowd.com/uploads/product/hd_favicon/5117a24ef41c579d55a92924d8e09fed/brandwatch-consumer-intelligence.svg "Brandwatch Consumer Intelligence") Brandwatch Consumer Intelligence 4.4/5(728) ](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) [ View All Alternatives ](https://www.g2.com/products/mentionlytics/competitors/alternatives) ![Christina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina S.") CS Christina S. Small-Business (50 or fewer emp.) 4/20/2026 "Useful mention clustering that helps with categorization." 4.5/5 What do you like best about Mentionlytics? I enjoy using Mentionlytics because it makes it easy to organize and manage mentions efficiently. One feature I find especially useful is “Mention Clustering,” as it automatically groups mentions by topic, helping me review information more quickly and clearly. I also appreciated how simple and straightforward the onboarding and initial setup process was. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? The sentiment analysis could be further improved, as comments containing negative feedback alongside emojis (e.g. laughing emojis) may occasionally be interpreted as positive. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? I use Mentionlytics to categorize mentions quickly and by theme, which helps organize information effectively. Review collected by and hosted on G2.com. Show More 5/6/2026 Validated ReviewerSource: Organic ![LAURA C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LAURA C.") LC LAURA C. Marketing Manager Mid-Market (51-1000 emp.) 4/23/2026 "In Control and Confident—Very Satisfied Overall" 5/5 What do you like best about Mentionlytics? I feel in controll and I can understand what's going on. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? I think it works perfectly for me. I am very satisfied. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? I have to take care of a critical condition about perini navi and the italian sea group. I have to understand if these situations are affecting also the other brands of the group. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rene K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene K.") RK Rene K. General director Small-Business (50 or fewer emp.) 5/28/2026 "Easy and efficient keyword tracking" 5/5 What do you like best about Mentionlytics? The ease of tracking keywords. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? The limit of mentions and the problem that arises when I try to search for two unrelated keywords at the same time. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Identify areas of opportunity in my campaigns and see the conversation around them, in order to boost them and achieve better positioning. Review collected by and hosted on G2.com. Show More 7/1/2026 Validated ReviewerSource: OrganicAI Translated ![Scott R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott R.") SR Scott R. Co-Director, Northwestern Mutual Data Science Institute Mid-Market (51-1000 emp.) 5/8/2026 "Intuitive, Easy-to-Use Platform with Great Social Tracking and Visualizations" 4.5/5 What do you like best about Mentionlytics? Variety of social platforms tracked; variety of data visualizations; ease of use and intuitive interface Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? Nothing so far; my students and I have used it for the past semester. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Efficient tracking of brand and keyword searches across social for marketing research Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 11/8/2024 "Excellent and extremely helpful customer support and availability from customer success manager" 5/5 What do you like best about Mentionlytics? Great user interface, intuitive, with editable and shareable reports. Excellent customer support that's very knowledgeable and always ready to help. Continuous improvement through new features and implementation of new tech, helps us keep up with constantly growing and evolving challenges and needs. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? There are no significant downsides that we have noticed so far. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Tracking brand mentions and sentiment on social media, as well as key topics that are relevant for the business. Review collected by and hosted on G2.com. Show More 5/8/2026 Current UserValidated ReviewerSource: Organic ![Manuela V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuela V.") MV Manuela V. Co-founder and COO Small-Business (50 or fewer emp.) 11/4/2025 "Reliable Social Listening Tool" 4.5/5 What do you like best about Mentionlytics? The platform is intuitive and provides clear, actionable insights about brand mentions across both social and web media. Keyword tracking is reliable, and the sentiment analysis helps us proactively identify potential reputational risks. One standout feature is the ability to set email alerts for specific keywords, which allows us to stay on top of key topics in real time without constantly logging in. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? A few limitations include the lack of fully customizable dashboards for tailoring data visualizations to different internal reporting needs. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? It helps us detect and react quickly to potential reputational risks by monitoring brand and keyword mentions in real time. We use it mainly for crisis management and tracking public sentiment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") TC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/7/2026 "Easy to use, useful metrics, and great team communication" 4.5/5 What do you like best about Mentionlytics? What I like most about Mentionlytics is how easy it is to use. It also provides useful metrics, and my communication with their team has been really good. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? So far, I haven’t found anything negative. Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Mentionlytics helps us keep track of our brand metrics, which we weren’t really monitoring before. It also makes it quick and easy to generate reports when we need them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 4/29/2026 "Everything You Need" 5/5 What do you like best about Mentionlytics? I really like that they provide everything needed, and their customer service is excellent and responds immediately. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? Sometimes the platform can lag, but it's something that can easily be fixed Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? It provides all the mentions and data that I need in order to better achieve my goals. The AI also helps in categorizing and emphasizing what's most important Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Harshita D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshita D.") HD Harshita D. Mid-Market (51-1000 emp.) 3/31/2026 "Time-Saving Campaign Tracker with Insightful Analytics" 4.5/5 What do you like best about Mentionlytics? Assistance from the team, accurate numbers Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? better UI but thats a minor feedback, its a great platform otherwise Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Mentionlytics saved me a lot of time by tracking posts with hashtags across platforms, reducing manual labor. It also provides insight into likes, engagement, and overall campaign performance, helping me understand what content to enhance or discontinue. Review collected by and hosted on G2.com. Show More 4/21/2026 Validated ReviewerSource: Organic ![Adam H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam H.") AH Adam H. Chief Executive Officer Small-Business (50 or fewer emp.) 4/26/2026 "All-in-One Customer Monitoring Across Channels" 5/5 What do you like best about Mentionlytics? The ability to monitor all my customers across all channels in order to ensure that our brand lives up to its name. Review collected by and hosted on G2.com. What do you dislike about Mentionlytics? The price is still high and the flexibility of moving keywords or addons is not great Review collected by and hosted on G2.com. What problems is Mentionlytics solving and how is that benefiting you? Monitoring our customer voice across all the different channels Review collected by and hosted on G2.com. 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