The G2 on Mentionlytics

Mentionlytics Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the responsive customer service of Mentionlytics, highlighting their friendliness and willingness to help. (8 mentions)

Users praise the responsive customer support of Mentionlytics, making it easy to resolve issues swiftly. (8 mentions)

Users find Mentionlytics to be super easy to use, appreciating its intuitive design and fast setup process. (7 mentions)

Users appreciate the quick responses and helpful customer service, enhancing their overall experience with Mentionlytics. (6 mentions)

Users appreciate the easy-to-use interface of Mentionlytics, enhancing their experience with seamless navigation and intuitive design. (6 mentions)

Users experience a steep learning curve due to the overwhelming features and insufficient documentation for setup. (5 mentions)

Users find Mentionlytics to be expensive, yet recognize its value compared to cheaper alternatives for insights and monitoring. (4 mentions)

Users find the platform overwhelming initially, desiring improved documentation and faster mention updates for better usability. (4 mentions)

Users find the high pricing of Mentionlytics a drawback, but consider its usefulness justifying the cost. (3 mentions)

Users find the keyword limitations frustrating, as it collects too many irrelevant comments and lacks customization options. (2 mentions)

5 Pros or Advantages of Mentionlytics

1. Customer Service

Users commend the responsive customer service of Mentionlytics, highlighting their friendliness and willingness to help.

See 8 mentions

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A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Responsive customer service and in-depth crawling"

What do you like about Mentionlytics?

The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer s

FS

Francis s.

Small-Business (50 or fewer emp.)

5.0/5

"Already tried a lot of famous tracker and no one beat Mentionlytics yet. Pay only what you need"

What do you like about Mentionlytics?

They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and ot

2. Customer Support

Users praise the responsive customer support of Mentionlytics, making it easy to resolve issues swiftly.

See 8 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Responsive customer service and in-depth crawling"

What do you like about Mentionlytics?

The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer s

FS

Francis s.

Small-Business (50 or fewer emp.)

5.0/5

"Already tried a lot of famous tracker and no one beat Mentionlytics yet. Pay only what you need"

What do you like about Mentionlytics?

They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and ot

3. Ease of Use

Users find Mentionlytics to be super easy to use, appreciating its intuitive design and fast setup process.

See 7 mentions

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JE

Jennifer E.

Small-Business (50 or fewer emp.)

4.5/5

"Thank you, Mentionlytics!"

What do you like about Mentionlytics?

They offer a easy to read dashboard, key mentioners and excellent customer service.

LK

Landon K.

Small-Business (50 or fewer emp.)

4.0/5

"Very Useful"

What do you like about Mentionlytics?

The software is very intuitive, gives useful results, and the customer service is great! Reporting is also very useful.

4. Helpful

Users appreciate the quick responses and helpful customer service, enhancing their overall experience with Mentionlytics.

See 6 mentions

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A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Responsive customer service and in-depth crawling"

What do you like about Mentionlytics?

The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer s

U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very helpful"

What do you like about Mentionlytics?

Quick responses and helpful with any queries.

5. User Interface

Users appreciate the easy-to-use interface of Mentionlytics, enhancing their experience with seamless navigation and intuitive design.

See 6 mentions

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JE

Jennifer E.

Small-Business (50 or fewer emp.)

4.5/5

"Thank you, Mentionlytics!"

What do you like about Mentionlytics?

They offer a easy to read dashboard, key mentioners and excellent customer service.

EB

Erlon B.

Small-Business (50 or fewer emp.)

5.0/5

"Practicality, precision and good interface"

What do you like about Mentionlytics?

The interface is great and allows you to have good situational awareness at a quick glance.

5 Cons or Disadvantages of Mentionlytics

1. Learning Curve

Users experience a steep learning curve due to the overwhelming features and insufficient documentation for setup.

See 5 mentions

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RR

Rodrigo R.

Small-Business (50 or fewer emp.)

4.5/5

"Very practical tool with lots of option to test"

What do you dislike about Mentionlytics?

The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, w

U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Helps my daily work"

What do you dislike about Mentionlytics?

It is a bit tricky to understand how to set up keywords. But they have good support.

2. Expensive

Users find Mentionlytics to be expensive, yet recognize its value compared to cheaper alternatives for insights and monitoring.

See 4 mentions

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LM

Lara M.

Mid-Market (51-1000 emp.)

5.0/5

"Thorough mention collection"

What do you dislike about Mentionlytics?

So far my only limitation is my package because my budget was small

TB

Twila Marie B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy, Insightful, and Worth Every Dollar"

What do you dislike about Mentionlytics?

If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s

3. Mentions Management

Users find the platform overwhelming initially, desiring improved documentation and faster mention updates for better usability.

See 4 mentions

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RR

Rodrigo R.

Small-Business (50 or fewer emp.)

4.5/5

"Very practical tool with lots of option to test"

What do you dislike about Mentionlytics?

The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, w

TB

Twila Marie B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy, Insightful, and Worth Every Dollar"

What do you dislike about Mentionlytics?

If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s

4. High Pricing

Users find the high pricing of Mentionlytics a drawback, but consider its usefulness justifying the cost.

See 3 mentions

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KH

Kayee H.

Mid-Market (51-1000 emp.)

4.0/5

"Very good customer service and strong features, but with minor drawbacks"

What do you dislike about Mentionlytics?

The minor drawback is that it cannot restrict keywords for social media platforms, so it will still collect the words. Sometimes, we don't want to

LK

Landon K.

Small-Business (50 or fewer emp.)

4.0/5

"Very Useful"

What do you dislike about Mentionlytics?

It is a little expensive, but it is so much more useful than cheaper software, so it is worth the price.

5. Keyword Limitations

Users find the keyword limitations frustrating, as it collects too many irrelevant comments and lacks customization options.

See 2 mentions

See Related User Reviews

RR

Rodrigo R.

Small-Business (50 or fewer emp.)

4.5/5

"Very practical tool with lots of option to test"

What do you dislike about Mentionlytics?

The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, w

KH

Kayee H.

Mid-Market (51-1000 emp.)

4.0/5

"Very good customer service and strong features, but with minor drawbacks"

What do you dislike about Mentionlytics?

The minor drawback is that it cannot restrict keywords for social media platforms, so it will still collect the words. Sometimes, we don't want to