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Mentionlytics

By Mentionlytics Ltd

4.9 out of 5 stars
3 star
0%
2 star
0%
1 star
0%

How would you rate your experience with Mentionlytics?

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Mentionlytics Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the responsive customer service of Mentionlytics, highlighting their friendliness and willingness to help. (8 mentions)
Users praise the responsive customer support of Mentionlytics, making it easy to resolve issues swiftly. (8 mentions)
Users find Mentionlytics to be super easy to use, appreciating its intuitive design and fast setup process. (7 mentions)
Users appreciate the quick responses and helpful customer service, enhancing their overall experience with Mentionlytics. (6 mentions)
Users appreciate the easy-to-use interface of Mentionlytics, enhancing their experience with seamless navigation and intuitive design. (6 mentions)
Users experience a steep learning curve due to the overwhelming features and insufficient documentation for setup. (5 mentions)
Users find Mentionlytics to be expensive, yet recognize its value compared to cheaper alternatives for insights and monitoring. (4 mentions)
Users find the platform overwhelming initially, desiring improved documentation and faster mention updates for better usability. (4 mentions)
Users find the high pricing of Mentionlytics a drawback, but consider its usefulness justifying the cost. (3 mentions)
Users find the keyword limitations frustrating, as it collects too many irrelevant comments and lacks customization options. (2 mentions)

5 Pros or Advantages of Mentionlytics

1. Customer Service
Users commend the responsive customer service of Mentionlytics, highlighting their friendliness and willingness to help.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Responsive customer service and in-depth crawling"

What do you like about Mentionlytics?

The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer s

Francis s.
FS

Francis s.

Small-Business (50 or fewer emp.)

5.0/5

"Already tried a lot of famous tracker and no one beat Mentionlytics yet. Pay only what you need"

What do you like about Mentionlytics?

They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and ot

2. Customer Support
Users praise the responsive customer support of Mentionlytics, making it easy to resolve issues swiftly.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Responsive customer service and in-depth crawling"

What do you like about Mentionlytics?

The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer s

Francis s.
FS

Francis s.

Small-Business (50 or fewer emp.)

5.0/5

"Already tried a lot of famous tracker and no one beat Mentionlytics yet. Pay only what you need"

What do you like about Mentionlytics?

They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and ot

3. Ease of Use
Users find Mentionlytics to be super easy to use, appreciating its intuitive design and fast setup process.
See 7 mentions

See Related User Reviews

JE

Jennifer E.

Small-Business (50 or fewer emp.)

4.5/5

"Thank you, Mentionlytics!"

What do you like about Mentionlytics?

They offer a easy to read dashboard, key mentioners and excellent customer service.

LK

Landon K.

Small-Business (50 or fewer emp.)

4.0/5

"Very Useful"

What do you like about Mentionlytics?

The software is very intuitive, gives useful results, and the customer service is great! Reporting is also very useful.

4. Helpful
Users appreciate the quick responses and helpful customer service, enhancing their overall experience with Mentionlytics.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Responsive customer service and in-depth crawling"

What do you like about Mentionlytics?

The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer s

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very helpful"

What do you like about Mentionlytics?

Quick responses and helpful with any queries.

5. User Interface
Users appreciate the easy-to-use interface of Mentionlytics, enhancing their experience with seamless navigation and intuitive design.
See 6 mentions

See Related User Reviews

JE

Jennifer E.

Small-Business (50 or fewer emp.)

4.5/5

"Thank you, Mentionlytics!"

What do you like about Mentionlytics?

They offer a easy to read dashboard, key mentioners and excellent customer service.

Erlon B.
EB

Erlon B.

Small-Business (50 or fewer emp.)

5.0/5

"Practicality, precision and good interface"

What do you like about Mentionlytics?

The interface is great and allows you to have good situational awareness at a quick glance.

5 Cons or Disadvantages of Mentionlytics

1. Learning Curve
Users experience a steep learning curve due to the overwhelming features and insufficient documentation for setup.
See 5 mentions

See Related User Reviews

Rodrigo R.
RR

Rodrigo R.

Small-Business (50 or fewer emp.)

4.5/5

"Very practical tool with lots of option to test"

What do you dislike about Mentionlytics?

The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, w

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Helps my daily work"

What do you dislike about Mentionlytics?

It is a bit tricky to understand how to set up keywords. But they have good support.

2. Expensive
Users find Mentionlytics to be expensive, yet recognize its value compared to cheaper alternatives for insights and monitoring.
See 4 mentions

See Related User Reviews

LM

Lara M.

Mid-Market (51-1000 emp.)

5.0/5

"Thorough mention collection"

What do you dislike about Mentionlytics?

So far my only limitation is my package because my budget was small

TB

Twila Marie B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy, Insightful, and Worth Every Dollar"

What do you dislike about Mentionlytics?

If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s

3. Mentions Management
Users find the platform overwhelming initially, desiring improved documentation and faster mention updates for better usability.
See 4 mentions

See Related User Reviews

Rodrigo R.
RR

Rodrigo R.

Small-Business (50 or fewer emp.)

4.5/5

"Very practical tool with lots of option to test"

What do you dislike about Mentionlytics?

The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, w

TB

Twila Marie B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy, Insightful, and Worth Every Dollar"

What do you dislike about Mentionlytics?

If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That s

4. High Pricing
Users find the high pricing of Mentionlytics a drawback, but consider its usefulness justifying the cost.
See 3 mentions

See Related User Reviews

Kayee H.
KH

Kayee H.

Mid-Market (51-1000 emp.)

4.0/5

"Very good customer service and strong features, but with minor drawbacks"

What do you dislike about Mentionlytics?

The minor drawback is that it cannot restrict keywords for social media platforms, so it will still collect the words. Sometimes, we don't want to

LK

Landon K.

Small-Business (50 or fewer emp.)

4.0/5

"Very Useful"

What do you dislike about Mentionlytics?

It is a little expensive, but it is so much more useful than cheaper software, so it is worth the price.

5. Keyword Limitations
Users find the keyword limitations frustrating, as it collects too many irrelevant comments and lacks customization options.
See 2 mentions

See Related User Reviews

Rodrigo R.
RR

Rodrigo R.

Small-Business (50 or fewer emp.)

4.5/5

"Very practical tool with lots of option to test"

What do you dislike about Mentionlytics?

The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, w

Kayee H.
KH

Kayee H.

Mid-Market (51-1000 emp.)

4.0/5

"Very good customer service and strong features, but with minor drawbacks"

What do you dislike about Mentionlytics?

The minor drawback is that it cannot restrict keywords for social media platforms, so it will still collect the words. Sometimes, we don't want to

Mentionlytics Reviews (92)

Reviews

Mentionlytics Reviews (92)

4.9
92 reviews
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Marina K.
MK
Junior Web Developer
Computer Networking
Small-Business (50 or fewer emp.)
"One of the best tools to check your brand name on the web"
What do you like best about Mentionlytics?

It is easy to learn how to use this tool. Moreover, it's user-friendly and accurate. Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

At first, I had some difficulties in understanding which media were mine, but they resolved it and now everything is working great for me. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Mentionlytics is one of the most efficient ways to track different types of mentions"
What do you like best about Mentionlytics?

Mentionlytics can find mentions of your brand anywhere in the world, comes with Hootsuite integration and can even be set up to notify you of any new mentions via e-mail. Review collected by and hosted on G2.com.

What do you dislike about Mentionlytics?

We have not faced any problems so far. We keep exploiting the full functionality of Mentionlytics. Review collected by and hosted on G2.com.