Mention Reviews & Product Details

Founded in 2012 in Paris, Mention is a real-time Media Monitoring and Social Listening solution for SMB's and Enterprises that operates in more than 125 countries. By offering a robust set of tools at an affordable rate, we help thousands of businesses optimize their monitoring and listening efforts while ensuring the best return on investment. With more than a billion sources crawled on the web (news, forums, review sites, websites...) and social networks (Linkedin, Twitter, Facebook, Tiktok...), we enable thousands of customers to be alerted as soon as a topic of interest is mentioned online. Whether you want to identify what's being said about your brand or your product to improve your reputation, monitor and strengthen your market position by analyzing your competitors' every move, or identify movements in your market, Mention will be there to support you! Start your 14-day free trial or talk to our experts by booking a demo!

Seller

Mention

Discussions

Mention Community

Languages Supported

English, French, Spanish

Solution Type

All-in-One

Overview by

Benjamin de Cazenave (CMO @Mention)

Pricing

Pricing provided by Mention.

Company Plan

Starting at $599.00

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 442 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Mention Integrations

(1)

Integration information sourced from real user reviews.

Mention Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Mention, and what problem is it built to solve?

Mention is a media monitoring and social listening tool for tracking and analyzing online conversations about brands, products, and industry topics. It brings mentions from sources such as social media, blogs, forums, and news sites together, and also supports social media publishing, reporting, and analytics.

What languages does Mention support?

Mention supports 3 languages: English, French, and Spanish.

What company sizes and industries is Mention the best fit for?

Mention appears most relevant to small and mid-sized organizations, with positive-use experiences also represented across several marketing and communications fields. The strongest company-size and industry clusters include:

How long does it take to implement Mention across a team?

Implementation is often quick, with the most common reported go-live time being within a day. Other reported timelines include setup within a month and, less often, longer rollouts.

What customer support options does Mention provide, and how do users find the overall support experience?

Support options include email/help desk, chat, and phone, with 24/7 live-rep support. The support experience is mixed: users describe helpful, knowledgeable staff and quick responses, while others report slow or unsatisfactory help.

What is the experience like for teams switching to Mention from another tool?

Switching to Mention has often been about finding broader online and social coverage, faster alerts, or a more usable monitoring workflow. Google Alerts, Meltwater, Brand24, and Cision come up as alternatives; the reasons include gaps in social monitoring, missed mentions, cost, and setup effort. The experience is not uniformly better, as coverage concerns have persisted for some after switching.

What features or capabilities could make Mention even more useful?

Mention could be more useful with stronger filtering and more precise control over what appears in alerts. Commonly requested improvements include:

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Bhavesh .

1/16/2026

"Real-Time Monitoring with Some Learning Curve"

4.5/5

What do you like best about Mention?

I use Mention to track brand and keyword mentions across social media, news, and the web, and I really like the real-time alerts and wide coverage. It makes staying informed and reacting quickly to important conversations much easier. Mention helps me monitor my reputation in real-time, understand sentiment, track competitors, and quickly react to trends or potential PR issues. The initial setup is generally easy, and most users can complete it in under 15–20 minutes without technical help. I also appreciate that Mention offers better analytics and saves me time monitoring brand mentions across platforms. I’d rate it 9/10 for recommending it to others. It’s easy to use and very effective for real-time brand and media monitoring. Review collected by and hosted on G2.com.

What do you dislike about Mention?

The interface can feel a bit complex at first, alert setup takes time, and sentiment analysis is not always accurate. Pricing can also be high for small teams. Review collected by and hosted on G2.com.

Victor Z.

COO

Small-Business (50 or fewer emp.)

1/23/2026

"Fast, Near-Instant Alerts for PR and Brand Monitoring"

3/5

What do you like best about Mention?

Alerts come in almost immediately when something is published. For PR, brand monitoring, or crisis situations, speed actually matters, and Mention does this part well without weird delays. Review collected by and hosted on G2.com.

What do you dislike about Mention?

Out of the box, you’ll get many irrelevant mentions. Common words, similar brand names, or weak context matches slip through. You have to spend time cleaning things up, otherwise it’s just alert fatigue. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

3/4/2025

"Fulfils our requirements comfortably"

5/5

What do you like best about Mention?

Mention is a secure and capable platform designed for collaboration, perfectly suited to our needs. It's simple and intuitive to use, yet offers advanced tools for refining queries and eliminating false positives. The support from the Mention team, especially our account manager Camille, has been excellent. We particularly value the integration with other platforms. After trialling alternatives, we find that Mention excels in combining capability, security, and collaboration better than other options. Review collected by and hosted on G2.com.

What do you dislike about Mention?

There are cheaper options, but have not found one that hits all the marks that Mention does. Review collected by and hosted on G2.com.

Stéphane P.

Product Owner

Financial Services

Small-Business (50 or fewer emp.)

10/26/2017

"Innovative product for your alertd"

4/5

What do you like best about Mention?

Very simple to use, extremely reliable and efficient to find specific info anywhere on the web at the right time Review collected by and hosted on G2.com.

What do you dislike about Mention?

The price? Not enough evolutions for free user to push me to get a pricing plan Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/26/2017

"best effective way in brand listening and sounding "

0/5

What do you like best about Mention?

support most language , effective , wide-rang mentoring Review collected by and hosted on G2.com.

What do you dislike about Mention?

the UI does not support enough languages Review collected by and hosted on G2.com.

Verified User in Online Media

Mid-Market (51-1000 emp.)

11/7/2023

"Mention helps me track backlinks unlike any other software I've used"

4.5/5

What do you like best about Mention?

I love how Mention is able to look for unbranded mentions in article copy, and find those (otherwise) hidden backlinks to my website that helps me track outreach efforts. It also provides a look at websites that sometimes helps when there is a paywall to an article talking about your brand. Review collected by and hosted on G2.com.

What do you dislike about Mention?

I wish Mention would allow us to capture historical data after creating a boolean search. Review collected by and hosted on G2.com.

Isaac A.

Mid-Market (51-1000 emp.)

11/21/2023

"Simple but effective."

4/5

What do you like best about Mention?

I like how quickly it pulls social listening reports. Review collected by and hosted on G2.com.

What do you dislike about Mention?

It is almost too simple with not a ton of room for personalization. Review collected by and hosted on G2.com.

Karl P.

Lead Front-End Developer

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/6/2022

"It is really good for finding brand mentions on websites and social networks"

4.5/5

What do you like best about Mention?

In my organization, we use Mention frequently to detect critical mentions of our brand and essential information for our marketing. Its user interface is intuitive, making it easy to use and the dashboard relatively easy to use. Thanks to this tool, we find in record time good and bad reviews from our customers in the vastness of the web and social platforms; it also has good tools that bring good points to the management of social networks. Review collected by and hosted on G2.com.

What do you dislike about Mention?

Without proper configuration of searches, you can miss a lot of essential mentions. Review collected by and hosted on G2.com.

What problems is Mention solving and how is that benefiting you?

With the help of Mention, we have been able to track where our customers are talking about us on the Internet and use that data to improve our services and advertising and outreach efforts. The filters and Boolean searches are valuable tools and integrate seamlessly with the most popular internal social networks. It has a solid search engine, is not difficult to set up, and is generally straightforward, so I recommend it. It's cheap and worth the money. Review collected by and hosted on G2.com.

Yurii T.

Software Engineer

Enterprise (> 1000 emp.)

9/1/2022

"Incredibly effective for monitoring mentions of your company anyplace online"

5/5

What do you like best about Mention?

My company's marketing department uses mention regularly since it is pretty good at finding places where our brand is referenced and discussed on various social networks and everywhere else on the internet. Mention is simple to set up, and the tool has quickly moved from development to production. For consumers, everything is made simpler by its user interface because it is so simple to grasp and utilize. Review collected by and hosted on G2.com.

What do you dislike about Mention?

Aesthetics are crucial and the user interface design might use some work. I haven't run into any issues with functionality, and it works well for us. Review collected by and hosted on G2.com.