# Mention Reviews **Vendor:** Mention **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 442 ## About Mention Founded in 2012 in Paris, Mention is a real-time Media Monitoring and Social Listening solution for SMB's and Enterprises that operates in more than 125 countries. By offering a robust set of tools at an affordable rate, we help thousands of businesses optimize their monitoring and listening efforts while ensuring the best return on investment. With more than a billion sources crawled on the web (news, forums, review sites, websites...) and social networks (Linkedin, Twitter, Facebook, Tiktok...), we enable thousands of customers to be alerted as soon as a topic of interest is mentioned online. Whether you want to identify what's being said about your brand or your product to improve your reputation, monitor and strengthen your market position by analyzing your competitors' every move, or identify movements in your market, Mention will be there to support you! Start your 14-day free trial or talk to our experts by booking a demo! ## Mention Pros & Cons **What users like:** - Users value the **real-time alerts** from Mention, enabling swift responses to brand mentions and critical situations. (2 reviews) - Users find Mention's **ease of use** impressive, enabling quick setup and effective real-time monitoring of brand mentions. (2 reviews) - Users find Mention to be a **time-saving tool** for real-time brand monitoring and managing online reputation efficiently. (2 reviews) - Users love the **real-time alerts and extensive coverage** of Mention, enhancing their ability to monitor brand mentions effectively. (1 reviews) - Users value the **enhanced analytics** of Mention, which streamline brand monitoring and inform timely responses to online discussions. (1 reviews) - Coverage (1 reviews) - Users commend the **excellent customer service** from the Mention team, enhancing their overall experience with the platform. (1 reviews) - Data Analysis (1 reviews) - Users appreciate the **easy integrations** of Mention, enhancing collaboration and streamlining workflows with other platforms seamlessly. (1 reviews) - Easy Setup (1 reviews) **What users dislike:** - Users find the **AI limitations** of Mention complex, with unreliable sentiment analysis and high pricing for smaller teams. (1 reviews) - Users find the **complex interface** challenging initially, with time-consuming alert setups and occasionally inaccurate sentiment analysis. (1 reviews) - Users find the **complex usage** of Mention challenging, especially with alert setups and sentiment analysis accuracy. (1 reviews) - Users often experience **data inaccuracy** in sentiment analysis, which can lead to misinterpretations and frustrations. (1 reviews) - Users find the pricing to be **high for small teams** , which can make it less accessible for some. (1 reviews) - High Pricing (1 reviews) - Inaccuracy (1 reviews) - Inaccurate Data (1 reviews) - Inconsistent Outputs (1 reviews) - Irrelevant Content (1 reviews) ## Mention Reviews ### 1. Real-Time Monitoring with Some Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Bhavesh . **Reviewed Date:** January 16, 2026 **What do you like best about Mention?** I use Mention to track brand and keyword mentions across social media, news, and the web, and I really like the real-time alerts and wide coverage. It makes staying informed and reacting quickly to important conversations much easier. Mention helps me monitor my reputation in real-time, understand sentiment, track competitors, and quickly react to trends or potential PR issues. The initial setup is generally easy, and most users can complete it in under 15–20 minutes without technical help. I also appreciate that Mention offers better analytics and saves me time monitoring brand mentions across platforms. I’d rate it 9/10 for recommending it to others. It’s easy to use and very effective for real-time brand and media monitoring. **What do you dislike about Mention?** The interface can feel a bit complex at first, alert setup takes time, and sentiment analysis is not always accurate. Pricing can also be high for small teams. **What problems is Mention solving and how is that benefiting you?** I use Mention to track brand mentions and keyword mentions across media outlets. It helps me monitor reputation, understand sentiment, follow competitors, and quickly react to trends or potential PR issues with real-time alerts. ### 2. Fast, Near-Instant Alerts for PR and Brand Monitoring **Rating:** 3.0/5.0 stars **Reviewed by:** Victor Z. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Mention?** Alerts come in almost immediately when something is published. For PR, brand monitoring, or crisis situations, speed actually matters, and Mention does this part well without weird delays. **What do you dislike about Mention?** Out of the box, you’ll get many irrelevant mentions. Common words, similar brand names, or weak context matches slip through. You have to spend time cleaning things up, otherwise it’s just alert fatigue. **What problems is Mention solving and how is that benefiting you?** Brand monitoring ### 3. Fulfils our requirements comfortably **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Mention?** Mention is a secure and capable platform designed for collaboration, perfectly suited to our needs. It's simple and intuitive to use, yet offers advanced tools for refining queries and eliminating false positives. The support from the Mention team, especially our account manager Camille, has been excellent. We particularly value the integration with other platforms. After trialling alternatives, we find that Mention excels in combining capability, security, and collaboration better than other options. **What do you dislike about Mention?** There are cheaper options, but have not found one that hits all the marks that Mention does. **What problems is Mention solving and how is that benefiting you?** We have a specific, commercially sensitive, use-case which Mention facilitates and does so very well. ### 4. Innovative product for your alertd **Rating:** 4.0/5.0 stars **Reviewed by:** Stéphane P. | Product Owner , Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Mention?** Very simple to use, extremely reliable and efficient to find specific info anywhere on the web at the right time **What do you dislike about Mention?** The price? Not enough evolutions for free user to push me to get a pricing plan **What problems is Mention solving and how is that benefiting you?** I used to managepress curating everyday for event about my association ### 5. Mention helps me track backlinks unlike any other software I've used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Mention?** I love how Mention is able to look for unbranded mentions in article copy, and find those (otherwise) hidden backlinks to my website that helps me track outreach efforts. It also provides a look at websites that sometimes helps when there is a paywall to an article talking about your brand. **What do you dislike about Mention?** I wish Mention would allow us to capture historical data after creating a boolean search. **What problems is Mention solving and how is that benefiting you?** Mention helps me find conversations where our brand is involved that helps fill in a lot of gaps from other PR tools I use in my toolbox. ### 6. Simple but effective. **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Mention?** I like how quickly it pulls social listening reports. **What do you dislike about Mention?** It is almost to simple with not a ton of room for personalization. **What problems is Mention solving and how is that benefiting you?** It allows us to keep an ear to the ground for however our name is being spread on the internet or in media. ### 7. It is really good for finding brand mentions on websites and social networks **Rating:** 4.5/5.0 stars **Reviewed by:** Karl P. | Lead Front-End Developer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2022 **What do you like best about Mention?** In my organization, we use Mention frequently to detect critical mentions of our brand and essential information for our marketing. Its user interface is intuitive, making it easy to use and the dashboard relatively easy to use. Thanks to this tool, we find in record time good and bad reviews from our customers in the vastness of the web and social platforms; it also has good tools that bring good points to the management of social networks. **What do you dislike about Mention?** Without proper configuration of searches, you can miss a lot of essential mentions. **What problems is Mention solving and how is that benefiting you?** With the help of Mention, we have been able to track where our customers are talking about us on the Internet and use that data to improve our services and advertising and outreach efforts. The filters and Boolean searches are valuable tools and integrate seamlessly with the most popular internal social networks. It has a solid search engine, is not difficult to set up, and is generally straightforward, so I recommend it. It's cheap and worth the money. ### 8. Incredibly effective for monitoring mentions of your company anyplace online **Rating:** 5.0/5.0 stars **Reviewed by:** Yurii T. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Mention?** My company's marketing department uses mention regularly since it is pretty good at finding places where our brand is referenced and discussed on various social networks and everywhere else on the internet. Mention is simple to set up, and the tool has quickly moved from development to production. For consumers, everything is made simpler by its user interface because it is so simple to grasp and utilize. **What do you dislike about Mention?** Aesthetics are crucial and the user interface design might use some work. I haven't run into any issues with functionality, and it works well for us. **What problems is Mention solving and how is that benefiting you?** Mention has made it easier for us to monitor what is being said about our firm across all social media platforms and pretty much everywhere else on the internet. A very helpful feature of Mention is the ability to subscribe to email reports. Its capabilities have all met our requirements. ### 9. Good Automation - Excellent Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa M. | Executive Assistant To Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Mention?** The staff is terrific, and the training and ease of use of the software are fantastic. **What do you dislike about Mention?** There is nothing that I dislike as the system has been curtailed to meet our needs. **What problems is Mention solving and how is that benefiting you?** Mention automates the posting process which has saved us staff time and resources. ### 10. Mention, Best tool for monitoring! **Rating:** 4.5/5.0 stars **Reviewed by:** Agatka J. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Mention?** Mention allows us to create alerts and allow us to perform searches with our filters. We can easily monitor the profiles of our brand. With the searched keywords we can easily review and digest the email list. Their dashboards and is very simple to use and we do not have to learn many skills to use their dashboards. There are exceptional packages for the filters and Boolean search. It has a simple interface and is very easy to navigate. **What do you dislike about Mention?** Mention does not have an affordable price always and it is not cheap for every business and organization. email website directly from the platform. There is no macOS app available for their features. There must be more social media platforms available for their features. They must add more profiles to monitor. **What problems is Mention solving and how is that benefiting you?** They have a simple interface and are easy to navigate. We can easily track people who publish our content without our permission and can take action accordingly. They help us to find the conversations and campaigns that should be part of our brand and campaign. ## Mention Discussions - [Do you offer a free trial?](https://www.g2.com/discussions/trial-9ea8afc6-924f-436b-99e5-c147f8daa291) - 1 comment, 1 upvote - [What is Mention used for?](https://www.g2.com/discussions/what-is-mention-used-for) - 1 comment - [View Mention pricing details and edition comparison](https://www.g2.com/products/mention/reviews/mention-review-17506?section=pricing&secure%5Bexpires_at%5D=2026-05-24+17%3A23%3A32+-0500&secure%5Bsession_id%5D=ef9e4787-77b7-43e4-accb-ddbbe008472a&secure%5Btoken%5D=c92c45c15606c6adefd11a51aebb5562468ee19befac0b07d6eef4974727b575&format=llm_user) ## Mention Integrations - [Telegram Bot](https://www.g2.com/products/telegram-bot/reviews) ## Mention Features **Media Channels** - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Social Management** - Social Analytics - Hashtag Capabilites **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Mention Alternatives - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,613 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,130 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,365 reviews)