--- title: Mend Reviews meta\_title: 'Mend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 134 reviews by the users' company size, role or industry to find out how Mend works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 134 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Mend Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. [(2 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257284&qs=pros-and-cons#reviews) Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. [(2 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257166&qs=pros-and-cons#reviews) Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. [(1 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257267&qs=pros-and-cons#reviews) Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. [(1 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406445&qs=pros-and-cons#reviews) Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. [(1 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406457&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Mend ##### 1. Communication Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. [ See 2 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257284&qs=pros-and-cons#reviews) See Related User Reviews SR Sandi R. Small-Business (50 or fewer emp.) 5.0/5 "Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year" What do you like about Mend? That I could have the appointment from home! ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ##### 2. Telehealth Services Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. [ See 2 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257166&qs=pros-and-cons#reviews) See Related User Reviews SR Sandi R. Small-Business (50 or fewer emp.) 5.0/5 "Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year" What do you like about Mend? That I could have the appointment from home! ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ##### 3. Appointment Scheduling Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. [ See 1 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257267&qs=pros-and-cons#reviews) See Related User Reviews SR Sandi R. Small-Business (50 or fewer emp.) 5.0/5 "Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year" What do you like about Mend? That I could have the appointment from home! ##### 4. Communication Efficiency Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. [ See 1 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406445&qs=pros-and-cons#reviews) See Related User Reviews ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ##### 5. Ease of Use Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. [ See 1 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406457&qs=pros-and-cons#reviews) See Related User Reviews ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ## Top-Rated Alternatives [ ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") Spruce Health 4.7/5(346) ](https://www.g2.com/products/spruce-health/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![Carepatron](https://images.g2crowd.com/uploads/product/hd_favicon/e0b1627f944f61e3969229e61631b1cb/carepatron.svg "Carepatron") Carepatron 4.5/5(700) ](https://www.g2.com/products/carepatron/reviews) [ View All Alternatives ](https://www.g2.com/products/mend/competitors/alternatives) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 7/21/2022 "User friendly" 4.5/5 What do you like best about Mend? Ease of scheduling. Ease of finding patients. Review collected by and hosted on G2.com. What do you dislike about Mend? Feel like it's slow. Logs my client out and I can't see or hear then but they say they can see snd hear me Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? mend is making it easier for me to find my clients I wish I could find a complete list of all the clients assigned to me though. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JP Jorge P. Intern Small-Business (50 or fewer emp.) 7/21/2022 "Mend is (mainly) provider friendly, but can be difficult for clients at times" 3.5/5 What do you like best about Mend? The automatic text reminders for clients Review collected by and hosted on G2.com. What do you dislike about Mend? I had major difficulty syncing appointments. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? The account syncing issue, which is gretat! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MF Maura F. Physician Mid-Market (51-1000 emp.) 5/24/2022 "The interface is clear and easy to understand. And HIPAA approved!" 4.5/5 What do you like best about Mend? Clear interface with starting and stopping patient encounters. I love getting emails when patients are ready for the encounter. I haven't tried other programs. Review collected by and hosted on G2.com. What do you dislike about Mend? Sometimes the patients struggle getting logged on and I don't have a way to clearly help them. This being said I usually can just reach them with their phone number afterwards. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Accessibility for patients who otherwise struggle finding time or transportation to be seen by their provider. Medication management visits via Mend are extremely helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/14/2022 "Awesome!!" 5/5 What do you like best about Mend? The most helpful about mend is being able to read the description for each therapist to choose the one that best fits your needs. Review collected by and hosted on G2.com. What do you dislike about Mend? I have no complaints with mend. It's convenient and works properly. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Mend is solving the fact that I work during business hours and don't have time to physically go to a location. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PP Patricia P. Front Office Coordinator Mid-Market (51-1000 emp.) 5/24/2022 "Front Office Coordinator" 2.5/5 What do you like best about Mend? It the easy to use of it, user friendly. Review collected by and hosted on G2.com. What do you dislike about Mend? it is so slow, it takes forever for it to load. Review collected by and hosted on G2.com. Recommendations to others considering Mend: It is a nice program and I recommend it Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Billing and charging a credit cards Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JN Jenetta N. Master Level Therapist Mid-Market (51-1000 emp.) 7/29/2022 "Great Resource" 5/5 What do you like best about Mend? Website is easy to navigate and user friendly Review collected by and hosted on G2.com. What do you dislike about Mend? No problems identified at this time. Returning to the dashboard loads quicker. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? It's easy to schedule appointments and clients find it easy to login and complete documents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Elizabeth C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth C.") EC Elizabeth C. Exceptional Children Teacher Enterprise (\> 1000 emp.) 5/24/2022 "Covid Appointment" 5/5 What do you like best about Mend? The doctor was very personable. He listened to my concerns and gave me concrete ways to improve. And, gave me options if I did not feel better. Review collected by and hosted on G2.com. What do you dislike about Mend? There are a few hoops to jump through to ge to the meeting, but that only took about 1 minute. Review collected by and hosted on G2.com. Recommendations to others considering Mend: Worked well Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? It is great to have an appointment at home! Less risk of spreading the virus, convenient, and effective! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic WM Warren M. Chief Clinical Officer -- Clinician Mid-Market (51-1000 emp.) 7/19/2022 "MEND is a solid but basic platform" 4.5/5 What do you like best about Mend? Good sound and picture quality -- reliable Review collected by and hosted on G2.com. What do you dislike about Mend? Some patients struggle to login -- usually older folks -- I have not seen the interface from their side Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Mend is a HIPAA compliant program and service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Kāhla H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kāhla H.") KH Kāhla H. Therapist Small-Business (50 or fewer emp.) 11/9/2021 "Full of Features" 5/5 What do you like best about Mend? I love that Mend is full of features. My favorite is the ability to send mass messages to all of my clients, alert clients via text if I'm in session with another client while they wait, and the ability to see/know when someone is in the waitlisting area. I also love being able to type my notes while in session. Review collected by and hosted on G2.com. What do you dislike about Mend? The least helpful thing about Mend is the formatting of the notes section. When you type a note, all words become spaced together in the record even if you make spaces for separation while typing. Review collected by and hosted on G2.com. Recommendations to others considering Mend: It is the best for scheduling and telemedicine. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Mend has made it easier to complete timely progress notes and ensure a seamless scheduling process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 5/25/2022 "Love This Site!" 5/5 What do you like best about Mend? I love that it allows me to contact individuals easily using virtual means through the site! I also love how easy it is to use =) Review collected by and hosted on G2.com. What do you dislike about Mend? Nothing at this point! It is well put together and allows me to see everything from a glance. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? increased connectivity with patients, ease of use, increased efficency Review collected by and hosted on G2.com. 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