--- title: Mend Reviews meta\_title: 'Mend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 134 reviews by the users' company size, role or industry to find out how Mend works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 134 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Mend Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. [(2 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257284&qs=pros-and-cons#reviews) Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. [(2 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257166&qs=pros-and-cons#reviews) Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. [(1 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257267&qs=pros-and-cons#reviews) Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. [(1 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406445&qs=pros-and-cons#reviews) Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. [(1 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406457&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Mend ##### 1. Communication Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. [ See 2 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257284&qs=pros-and-cons#reviews) See Related User Reviews SR Sandi R. Small-Business (50 or fewer emp.) 5.0/5 "Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year" What do you like about Mend? That I could have the appointment from home! ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ##### 2. Telehealth Services Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. [ See 2 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257166&qs=pros-and-cons#reviews) See Related User Reviews SR Sandi R. Small-Business (50 or fewer emp.) 5.0/5 "Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year" What do you like about Mend? That I could have the appointment from home! ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ##### 3. Appointment Scheduling Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. [ See 1 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257267&qs=pros-and-cons#reviews) See Related User Reviews SR Sandi R. Small-Business (50 or fewer emp.) 5.0/5 "Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year" What do you like about Mend? That I could have the appointment from home! ##### 4. Communication Efficiency Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. [ See 1 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406445&qs=pros-and-cons#reviews) See Related User Reviews ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ##### 5. Ease of Use Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. [ See 1 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406457&qs=pros-and-cons#reviews) See Related User Reviews ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ## Top-Rated Alternatives [ ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") Spruce Health 4.7/5(346) ](https://www.g2.com/products/spruce-health/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![Carepatron](https://images.g2crowd.com/uploads/product/hd_favicon/e0b1627f944f61e3969229e61631b1cb/carepatron.svg "Carepatron") Carepatron 4.5/5(700) ](https://www.g2.com/products/carepatron/reviews) [ View All Alternatives ](https://www.g2.com/products/mend/competitors/alternatives) ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 11/6/2023 "I found the visit quick and helpful." 4/5 What do you like best about Mend? I found Not having to drive in to an office. Review collected by and hosted on G2.com. What do you dislike about Mend? I didn't have any dislikes about Mend or the Doctor that I spoke to. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Finding the proper fitting CPAP mask and machine. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MJ Margaret J. Small-Business (50 or fewer emp.) 9/8/2023 "Easy instructions and accessibility" 4/5 What do you like best about Mend? First time using, good experience, easy to use Review collected by and hosted on G2.com. What do you dislike about Mend? Nothing at this time, first time using site Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Being able to set virtual appointments. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kathleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathleen M.") KM Kathleen M. Accounts Receivable Specialist Small-Business (50 or fewer emp.) 7/3/2023 "Discussion with a doctor with whom I have an appointment with on Friday." 5/5 What do you like best about Mend? Mend has quite a few short, simple directions that were easy for me to follow. These instructions made everything go smoothly and quickly! Review collected by and hosted on G2.com. What do you dislike about Mend? I don't believe there was anything I disliked about my impression of Mend. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? I was able to learn details about my next appointment with the doctor with whom I was speaking. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 9/17/2023 "It was efficient and worked well!" 4/5 What do you like best about Mend? It was straightforward to use! I liked the test to make sure it would work as needed Review collected by and hosted on G2.com. What do you dislike about Mend? I don't have any complaints. Everything worked how I expected Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? It was great to be able to talk with a physician quickly without having to go in for an appointment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RR Randhi R. Medical Assistant Mid-Market (51-1000 emp.) 11/2/2022 "Easy to use for work" 5/5 What do you like best about Mend? Very simple to use and quick while at work, which helps my life greatly when in the middle of a busy clinic. Review collected by and hosted on G2.com. What do you dislike about Mend? Not being able to connect with a patient when wanting to go into a visit at the time I'm able to. It can be tough to navigate if the patient is late or doesn't know how to use it well and gets disconnected; I cannot get them back on. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Mend solves the problem of patients being unable to reach our clinics or too ill to come into the office. It benefits us by bringing us closer to our patients and allowing us to help those who may not have any other ways of getting the help they need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SL Sandra L. Small-Business (50 or fewer emp.) 6/28/2023 "Beautiful checkup" 5/5 What do you like best about Mend? nice and courteous physician, communication clear and informational, lovely personality, conversation was the best. Review collected by and hosted on G2.com. What do you dislike about Mend? nothing to dislike, the information provided . Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Alternative Dispute Resolution](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Dispute Resolution") UA Verified User in Alternative Dispute Resolution Small-Business (50 or fewer emp.) 7/7/2023 "Very nice personality" 5/5 What do you like best about Mend? Easy to use and convenient. I would recommend to everyone to use as it is user friendly. Review collected by and hosted on G2.com. What do you dislike about Mend? Nothing to dislike. This was a very good experience. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? I would not have to leave work so that is a benefit to me. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Katie V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie V.") KV Katie V. Physician assistant Small-Business (50 or fewer emp.) 11/4/2022 "Easy to use for both patient and provider." 4.5/5 What do you like best about Mend? Connecting with the patient is quick and easy. You can customize the waiting area in order for the patients to have pertinent information needed for the appointment. I also like being able to share screens and give examples on video. Review collected by and hosted on G2.com. What do you dislike about Mend? There are not many things about mend that I don't like. Of course with anything, if there is a poor connection then it takes a while to communicate what is necessary with the patient. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Mend is solving that gap in patient care that was created when the pandemic hit. All of the patients still need care and medication management even though the world shut down. It makes communication more secure. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 6/3/2023 "Great experience" 5/5 What do you like best about Mend? Very helpful, got meds and everything synced between my service providers and my doctors Review collected by and hosted on G2.com. What do you dislike about Mend? I have not at yet found any downsides to using Mend Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Keeping me in touch with my medical insurance provider and my records current and active Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Emily J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily J.") EJ Emily J. Family Nurse Practitioner Mid-Market (51-1000 emp.) 10/27/2022 "Great platform" 5/5 What do you like best about Mend? Efficient, easy to use, HIPAA compliant. It's user friendly on both provider and patient side. Review collected by and hosted on G2.com. What do you dislike about Mend? There are 2 employees with the same name at my facility, unable to add their middle initial for clarity. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? They're making telemedicine more accessible to patients from home, increasing out patient volume. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[Telemedicine](https://www.g2.com/categories/telemedicine)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[Telemedicine](https://www.g2.com/categories/telemedicine)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Mental Health](https://www.g2.com/categories/mental-health)[Patient Intake](https://www.g2.com/categories/patient-intake) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Braze actually worth the cost for an early-stage startup, or are there more affordable mobile marketing platforms with similar capabilities?](https://www.g2.com/discussions/is-braze-actually-worth-the-cost-for-an-early-stage-startup-or-are-there-more-affordable-mobile-marketing-platforms-with-similar-capabilities)[What's the leading project management software](https://www.g2.com/discussions/what-s-the-leading-project-management-software)[What is the best software for handling sales rep commissions](https://www.g2.com/discussions/what-is-the-best-software-for-handling-sales-rep-commissions) [Is a dedicated batch management platform worth it for a manufacturer already running SAP?](https://www.g2.com/discussions/is-a-dedicated-batch-management-platform-worth-it-for-a-manufacturer-already-running-sap)[Which freelance platforms work best for a professional services team that needs to quickly scale up with contractors for a specific project without a lengthy procurement process?](https://www.g2.com/discussions/which-freelance-platforms-work-best-for-a-professional-services-team-that-needs-to-quickly-scale-up-with-contractors-for-a-specific-project-without-a-lengthy-procurement-process)[Pros and Cons Details](https://www.g2.com/products/mend/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)