Mend Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the convenience of remote communication with Mend, feeling listened to and comfortable discussing personal issues. (2 mentions)

Users value the convenience of telehealth services, appreciating the comfort of discussing personal issues from home. (2 mentions)

Users value the convenience of home appointments that Mend provides, making scheduling easy and accessible. (1 mentions)

Users value the communication efficiency of Mend, enhancing comfort and relatability during interviews and wellness checks. (1 mentions)

Users find the ease of use of Mend's video chat feature enhances comfort and connection during interviews. (1 mentions)

Top Pros or Advantages of Mend

1. Communication

Users value the convenience of remote communication with Mend, feeling listened to and comfortable discussing personal issues.

See 2 mentions

See Related User Reviews

Sandi R.

Small-Business (50 or fewer emp.)

5.0/5

"Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year"

What do you like about Mend?

That I could have the appointment from home!

Kimberly O.

Small-Business (50 or fewer emp.)

5.0/5

"Great customer service"

What do you like about Mend?

It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi

2. Telehealth Services

Users value the convenience of telehealth services, appreciating the comfort of discussing personal issues from home.

See 2 mentions

See Related User Reviews

Sandi R.

Small-Business (50 or fewer emp.)

5.0/5

"Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year"

What do you like about Mend?

That I could have the appointment from home!

Kimberly O.

Small-Business (50 or fewer emp.)

5.0/5

"Great customer service"

What do you like about Mend?

It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi

3. Appointment Scheduling

Users value the convenience of home appointments that Mend provides, making scheduling easy and accessible.

See 1 mentions

See Related User Reviews

Sandi R.

Small-Business (50 or fewer emp.)

5.0/5

"Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year"

What do you like about Mend?

That I could have the appointment from home!

4. Communication Efficiency

Users value the communication efficiency of Mend, enhancing comfort and relatability during interviews and wellness checks.

See 1 mentions

See Related User Reviews

Kimberly O.

Small-Business (50 or fewer emp.)

5.0/5

"Great customer service"

What do you like about Mend?

It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi

5. Ease of Use

Users find the ease of use of Mend's video chat feature enhances comfort and connection during interviews.

See 1 mentions

See Related User Reviews

Kimberly O.

Small-Business (50 or fewer emp.)

5.0/5

"Great customer service"

What do you like about Mend?

It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi

Top-Rated Alternatives

View All Alternatives

Greg D.

HVAC Design and Install

Small-Business (50 or fewer emp.)

6/5/2023

"Mend Health Assessment"

4.5/5

What do you like best about Mend?

The health assessment was thorough and informative Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing ....I thought it was thorough and practical and would be very beneficial for someone that was falling through the cracks per se. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

11/6/2023

"I found the visit quick and helpful."

4/5

What do you like best about Mend?

I found Not having to drive in to an office. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I didn't have any dislikes about Mend or the Doctor that I spoke to. Review collected by and hosted on G2.com.

Margaret J.

Small-Business (50 or fewer emp.)

9/8/2023

"Easy instructions and accessibility"

4/5

What do you like best about Mend?

First time using, good experience, easy to use Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing at this time, first time using site Review collected by and hosted on G2.com.

Kathleen M.

Accounts Receivable Specialist

Small-Business (50 or fewer emp.)

7/3/2023

"Discussion with a doctor with whom I have an appointment with on Friday."

5/5

What do you like best about Mend?

Mend has quite a few short, simple directions that were easy for me to follow. These instructions made everything go smoothly and quickly! Review collected by and hosted on G2.com.

What do you dislike about Mend?

I don't believe there was anything I disliked about my impression of Mend. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/17/2023

"It was efficient and worked well!"

4/5

What do you like best about Mend?

It was straightforward to use! I liked the test to make sure it would work as needed Review collected by and hosted on G2.com.

What do you dislike about Mend?

I don't have any complaints. Everything worked how I expected Review collected by and hosted on G2.com.

Randhi R.

Medical Assistant

Mid-Market (51-1000 emp.)

11/2/2022

"Easy to use for work"

5/5

What do you like best about Mend?

Very simple to use and quick while at work, which helps my life greatly when in the middle of a busy clinic. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Not being able to connect with a patient when wanting to go into a visit at the time I'm able to. It can be tough to navigate if the patient is late or doesn't know how to use it well and gets disconnected; I cannot get them back on. Review collected by and hosted on G2.com.

Sandra L.

Small-Business (50 or fewer emp.)

6/28/2023

"Beautiful checkup"

5/5

What do you like best about Mend?

nice and courteous physician, communication clear and informational, lovely personality, conversation was the best. Review collected by and hosted on G2.com.

What do you dislike about Mend?

nothing to dislike, the information provided. Review collected by and hosted on G2.com.

Verified User in Alternative Dispute Resolution

Small-Business (50 or fewer emp.)

7/7/2023

"Very nice personality"

5/5

What do you like best about Mend?

Easy to use and convenient. I would recommend to everyone to use as it is user friendly. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing to dislike. This was a very good experience. Review collected by and hosted on G2.com.

Katie V.

Physician assistant

Small-Business (50 or fewer emp.)

11/4/2022

"Easy to use for both patient and provider."

4.5/5

What do you like best about Mend?

Connecting with the patient is quick and easy. You can customize the waiting area in order for the patients to have pertinent information needed for the appointment. I also like being able to share screens and give examples on video. Review collected by and hosted on G2.com.

What do you dislike about Mend?

There are not many things about mend that I don't like. Of course with anything, if there is a poor connection then it takes a while to communicate what is necessary with the patient. Review collected by and hosted on G2.com.