--- title: Mend Reviews meta\_title: 'Mend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 134 reviews by the users' company size, role or industry to find out how Mend works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 134 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Mend Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. [(2 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257284&qs=pros-and-cons#reviews) Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. [(2 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257166&qs=pros-and-cons#reviews) Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. [(1 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257267&qs=pros-and-cons#reviews) Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. [(1 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406445&qs=pros-and-cons#reviews) Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. [(1 mentions)](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406457&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Mend ##### 1. Communication Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. [ See 2 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257284&qs=pros-and-cons#reviews) See Related User Reviews SR Sandi R. Small-Business (50 or fewer emp.) 5.0/5 "Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year" What do you like about Mend? That I could have the appointment from home! ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ##### 2. Telehealth Services Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. [ See 2 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257166&qs=pros-and-cons#reviews) See Related User Reviews SR Sandi R. Small-Business (50 or fewer emp.) 5.0/5 "Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year" What do you like about Mend? That I could have the appointment from home! ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ##### 3. Appointment Scheduling Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. [ See 1 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=1257267&qs=pros-and-cons#reviews) See Related User Reviews SR Sandi R. Small-Business (50 or fewer emp.) 5.0/5 "Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year" What do you like about Mend? That I could have the appointment from home! ##### 4. Communication Efficiency Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. [ See 1 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406445&qs=pros-and-cons#reviews) See Related User Reviews ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ##### 5. Ease of Use Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. [ See 1 mentions ](https://www.g2.com/products/mend/reviews?filters%5Bsentiment_snippet%5D=2406457&qs=pros-and-cons#reviews) See Related User Reviews ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service" What do you like about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi ## Top-Rated Alternatives [ ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") Spruce Health 4.7/5(346) ](https://www.g2.com/products/spruce-health/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![Carepatron](https://images.g2crowd.com/uploads/product/hd_favicon/e0b1627f944f61e3969229e61631b1cb/carepatron.svg "Carepatron") Carepatron 4.5/5(700) ](https://www.g2.com/products/carepatron/reviews) [ View All Alternatives ](https://www.g2.com/products/mend/competitors/alternatives) ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Enterprise (\> 1000 emp.) 12/3/2024 "Very attentive, caring, convenient" 5/5 What do you like best about Mend? Title says it all. Perfect solution for when your PCP can't take you same day. Review collected by and hosted on G2.com. What do you dislike about Mend? I can say with full honesty that there is nothing I disliked about it. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Solving a sickness Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bonnie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bonnie K.") BK Bonnie K. Administrator Small-Business (50 or fewer emp.) 10/11/2023 "Wonderful visit. Was able to communite clearly with my doctor and had no difficulties!" 5/5 What do you like best about Mend? Mend allows me to stay in the comfort of my home. I can clearly communicate with my doctor just as if I was sitting in her office. There is no lagg or interference during the call and theres always a clear picture. It is extremely easy to use. It gives you clear instructions to follow for testing your device. I've used Mend many times and it's always been wonderful! Review collected by and hosted on G2.com. What do you dislike about Mend? When you click on the link to log in it asks for your DOB to verify who you are. Sometimes, even though I entered it correctly it tells me the DOB doesn't match their records. I'm always able to close out of it and click back on the link and get logged in. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Mend saves me money as it is free and I don't have to spend money on fuel. Mend also helps keep my family safe from viruses because you can use Mend to see a physician even for urgent care. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Enterprise (\> 1000 emp.) 9/26/2024 Guest users or non-business users of the software, not included in G2 scores. "Excellent!" 5/5 What do you like best about Mend? The TeleHealth visits are a blessing - convenient to setup and everyone I have dealt with has been personable and professional. Review collected by and hosted on G2.com. What do you dislike about Mend? No complaints at all. I have nothing I dislike about this service. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? I get far better response times for urgent issues than from my PCP. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bill Ruff T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill Ruff T.") BT Bill Ruff T. Semi Retired Small-Business (50 or fewer emp.) 3/21/2024 "My online visit" 5/5 What do you like best about Mend? It was very informal and easy to do. Representative was very knowledgeable and friendly. I highly recommend this type of visit. Review collected by and hosted on G2.com. What do you dislike about Mend? Easy to do video visits. Does not take too much time from your days activities and can be done while away from home. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? I had no issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jerome (Jay) K. B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome (Jay) K. B.") JB Jerome (Jay) K. B. Senior Project Management Specialist Small-Business (50 or fewer emp.) 4/17/2024 "Very good" 5/5 What do you like best about Mend? Review medical. Was very helpful and informative Review collected by and hosted on G2.com. What do you dislike about Mend? Video was spotty. Had to reconnect and still had audio issues Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Just a check up Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 3/21/2024 "Pleasant and professional" 4.5/5 What do you like best about Mend? More convenient than making an appointment at home on a weekend. Review collected by and hosted on G2.com. What do you dislike about Mend? I did not dislike anythink about the experience. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? My insurance required a home or telemedicine visit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TM Tzuwen M. Small-Business (50 or fewer emp.) 3/11/2024 "Very helpful" 5/5 What do you like best about Mend? Available for my timeframe and the therapist is patient Review collected by and hosted on G2.com. What do you dislike about Mend? Not that I can think of at this point of time Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? My workstreaa issue with my exam supervisor Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BG Bobbi G. Retired Teacher, Active Grandmom Small-Business (50 or fewer emp.) 12/17/2023 "Medical discussion informative and helpful." 4/5 What do you like best about Mend? The ease of use and the focus on matters easy to lose sight of. Review collected by and hosted on G2.com. What do you dislike about Mend? Length of time, retrieval of documentation to be most useful. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? To update medical conditions and solutions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kimberly O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly O.") KO Kimberly O. Interior Designer Small-Business (50 or fewer emp.) 10/19/2023 "Great customer service" 5/5 What do you like best about Mend? It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling him about personal mental health issues. Review collected by and hosted on G2.com. What do you dislike about Mend? I didn't understand the appointment time, so I thought it was at 8:00. It worked out just fine, though. Super simple to follow the link and join the video call. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? Instead of an invasive home visit, I was able to easily jump on the call with one click. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Greg D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg D.") GD Greg D. HVAC Design and Install Small-Business (50 or fewer emp.) 6/5/2023 "Mend Health Assessment" 4.5/5 What do you like best about Mend? The health assessment was thorough and informative Review collected by and hosted on G2.com. What do you dislike about Mend? Nothing ....I thought it was thorough and practical and would be very beneficial for someone that was falling through the cracks per se. Review collected by and hosted on G2.com. What problems is Mend solving and how is that benefiting you? I don't understand what you're asking me when you say business problems. Review collected by and hosted on G2.com. 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