Mend Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the convenience of remote communication with Mend, feeling listened to and comfortable discussing personal issues. (2 mentions)

Users value the convenience of telehealth services, appreciating the comfort of discussing personal issues from home. (2 mentions)

Users value the convenience of home appointments that Mend provides, making scheduling easy and accessible. (1 mentions)

Users value the communication efficiency of Mend, enhancing comfort and relatability during interviews and wellness checks. (1 mentions)

Users find the ease of use of Mend's video chat feature enhances comfort and connection during interviews. (1 mentions)

Top Pros or Advantages of Mend

1. Communication

Users value the convenience of remote communication with Mend, feeling listened to and comfortable discussing personal issues.

See 2 mentions

See Related User Reviews

Sandi R.

Small-Business (50 or fewer emp.)

5.0/5

"Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year"

What do you like about Mend?

That I could have the appointment from home!

Kimberly O.

Small-Business (50 or fewer emp.)

5.0/5

"Great customer service"

What do you like about Mend?

It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi

2. Telehealth Services

Users value the convenience of telehealth services, appreciating the comfort of discussing personal issues from home.

See 2 mentions

See Related User Reviews

Sandi R.

Small-Business (50 or fewer emp.)

5.0/5

"Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year"

What do you like about Mend?

That I could have the appointment from home!

Kimberly O.

Small-Business (50 or fewer emp.)

5.0/5

"Great customer service"

What do you like about Mend?

It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi

3. Appointment Scheduling

Users value the convenience of home appointments that Mend provides, making scheduling easy and accessible.

See 1 mentions

See Related User Reviews

Sandi R.

Small-Business (50 or fewer emp.)

5.0/5

"Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year"

What do you like about Mend?

That I could have the appointment from home!

4. Communication Efficiency

Users value the communication efficiency of Mend, enhancing comfort and relatability during interviews and wellness checks.

See 1 mentions

See Related User Reviews

Kimberly O.

Small-Business (50 or fewer emp.)

5.0/5

"Great customer service"

What do you like about Mend?

It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi

5. Ease of Use

Users find the ease of use of Mend's video chat feature enhances comfort and connection during interviews.

See 1 mentions

See Related User Reviews

Kimberly O.

Small-Business (50 or fewer emp.)

5.0/5

"Great customer service"

What do you like about Mend?

It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling hi

Top-Rated Alternatives

View All Alternatives

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

4/20/2025

Guest users or non-business users of the software, not included in G2 scores.

"Review with excellent and thorough nurse practitioner"

5/5

What do you like best about Mend?

The nurse practitioner, Mary Beth was thorough and asked questions that led to helpful and informative issues that will positively affect my future health. I was lucky to have her assistance for a whole hour! Review collected by and hosted on G2.com.

What do you dislike about Mend?

Everything was fine except I had to change my browser so I could have a camera and mic to complete the interview with the nurse. They said I can go back to my old browser. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

7/25/2025

Guest users or non-business users of the software, not included in G2 scores.

"Very sedulous and perspicacious provider :)"

5/5

What do you like best about Mend?

Accessibility of being able to see a great specialist Review collected by and hosted on G2.com.

What do you dislike about Mend?

I sometimes do prefer an analog experience and dislike how large my head looks on camera Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

7/3/2025

Guest users or non-business users of the software, not included in G2 scores.

"My Telehealth Wellness Visit - S Jenkins"

5/5

What do you like best about Mend?

The healthcare worker was thorough and efficient, keeping the visit to about 40 minutes. Access to and ease of use of the platform was a plus. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing comes to my mind to say it's a dislike. Review collected by and hosted on G2.com.

Jenna G.

Wealth Management Admin. Assistant

Banking

Small-Business (50 or fewer emp.)

4/8/2025

Guest users or non-business users of the software, not included in G2 scores.

"Nils is the best"

5/5

What do you like best about Mend?

Nils and his helpfulness is what I like best Review collected by and hosted on G2.com.

What do you dislike about Mend?

The length it takes to reschedule it takes like 4 phone calls because they didn't fix my login Review collected by and hosted on G2.com.

Michael B.

Owner

Small-Business (50 or fewer emp.)

3/28/2025

Guest users or non-business users of the software, not included in G2 scores.

"Good Experience"

4.5/5

What do you like best about Mend?

The PA was professional, thorough and knowledgeable. Also pleasant and kind. Review collected by and hosted on G2.com.

What do you dislike about Mend?

None that come to mind. Their video was a bit blurry. Review collected by and hosted on G2.com.

Veronica P.

Director

Small-Business (50 or fewer emp.)

1/30/2025

Guest users or non-business users of the software, not included in G2 scores.

"Excellent!"

5/5

What do you like best about Mend?

It was nice and quick. The provider was awesome and got right to the point. Address my concerns for my child Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing. Everything was simple and easy to use Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/10/2025

Guest users or non-business users of the software, not included in G2 scores.

"Probably Covid visit"

5/5

What do you like best about Mend?

Meeting with Penny via amend was a good experience. It allowed me to stay home when I wasn't feeling up to driving and receive great clinical assistance. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing. Mend was easy to use and a good way to connect with providers. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

2/18/2025

Guest users or non-business users of the software, not included in G2 scores.

"Very comprehensive"

5/5

What do you like best about Mend?

The person was patient and competent. Interview was VERY comprehensive. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I had trouble with the technology but was able to get it all to work without contacting tech support. Review collected by and hosted on G2.com.

Stephen L.

SSDI

Small-Business (50 or fewer emp.)

12/2/2024

Guest users or non-business users of the software, not included in G2 scores.

"Helpful to use Matrix"

4.5/5

What do you like best about Mend?

Ease of use and understanding of doctor. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I had no problems with the use of the product. Review collected by and hosted on G2.com.

Sandi R.

Owner

Small-Business (50 or fewer emp.)

12/6/2024

"Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year"

5/5

What do you like best about Mend?

That I could have the appointment from home! Review collected by and hosted on G2.com.

What do you dislike about Mend?

All was great! Nothing bad about the appointment. It was great.! Review collected by and hosted on G2.com.

Categories on G2

Patient Engagement Telemedicine Patient Scheduling

Patient Intake Mental Health

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