I have been using them for a while, and I am quite happy with them so far. It has end-to-end encryption and an easy way to set up meetings. I got their developer plan and am a happy user so far. (I have written this entire review without the use of AI).
Some of the key features I liked about them:
1.Price - their price is a lot more friendly than Zoom, Webex and the established brands.
2.Secured Recording-they offer 3 ways to storage the recording. (a) MeetHour Storage, (b) Dropbox, (c) AWS
3.Multi-platform Broadcasting- it allows co-current streaming on major social media Facebook, Instagram, LinkedIn, Twitch, and YouTube. Hope to see more options in the coming days. I seldom use it now but I can see the potential use in our coming days.
4.Custom Branding-Easier way to make it your own! I used it and it looks like my company invested and care very much for our client and professional branding! It even allows me to input my own personal room URL.
5.Features: They have full HD1080 video conference, recording, polling and Q&A, Whiteboard, breakout room, custom Meeting ID, . Or sometimes I just use the share screen on my Miro and Figma.
6. Their Interface is relatively intuitive and user friendly. Their knowledge base is decent to find information as well.
7. Their customer service is quite responsive. It’s easy to find someone to discuss my issues. However sometimes it does take some effort to get to their engineers who can give more in-depth technical questions such as webhook.
8. Currently they are integrating with Calendly, Trafft, Tidycal. Also working on essentials such as Caption, Transcription, remote control, screen annotations. Wordpress Plugin will also be helpful for me going forward. Review collected by and hosted on G2.com.
What requires improvement:
1.Usage of AI Transcription and live translation caption in multiple languages with post recording edit features
2. Only 200GB native recording space. More Options for Recording Storage. There are many other organizational standards or cheaper alternatives for storage such as PCloud, GDrive, or even recording storage locally in desktop/IOS/Android storage.
3.Direct integration into Miro/Figma or Boardmix/Pixso as an alternative to direct collaboration outside the MeetHour environment.
4. AI based knowledge base – it will be great if they can build an AI chat bot for easier interaction with their knowledge base for any questions without having to wait for customer service response.
5. Concurrent Call Limitation. Only 10 concurrent call per license is allowed for Developer plan, which may be restrictive for larger teams – might need to go for enterprise plan, which might become costly as the team group.
6. Use of BYOK AI LLM such as Open AI to repurpose transcription from the recorded videos. This can help with summary of meetings, minutes of meetings and even posting on social media.
7. Multi-Participant Screen Sharing
This is important for at least 2-3 participant sharing. This allows collaboration and cross-sharing work. It is common for people to work remotely across the globe and use more than 1 monitor. I hope this can come true. It will bring Meet Hour collaboration to the next break through level!
8. Virtual background improvement. It is currently available but the quality of the background cookie cutter between the person and the background is not great. I hope the quality can improve to at least Zoom or MS Teams level! Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
