--- title: Medallia Customer Experience Reviews meta_title: 'Medallia Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 210 reviews by the users' company size, role or industry to find out how Medallia Customer Experience works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 210 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Customer Experience Reviews **Vendor:** Medallia **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 210 ## About Medallia Customer Experience Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ ## Medallia Customer Experience Pros & Cons **What users like:** - Users value the **flexible feedback collection** of Medallia, which enhances customer insights and operational improvement opportunities. (17 reviews) - Users find Medallia Customer Experience to be incredibly **helpful** for gaining deep insights and improving customer engagement. (16 reviews) - Users appreciate the **ease of use** of Medallia Customer Experience, enjoying quick insights and seamless communication. (15 reviews) - Users appreciate the **exceptional customer support** from Medallia, enhancing their experience with timely and helpful guidance. (11 reviews) - Users value the **powerful insights generation** of Medallia, enhancing decision-making with deep understanding of customer feedback. (11 reviews) - Users appreciate the **centralization of customer feedback** in Medallia, enhancing understanding and actionable insights from data. (9 reviews) - Customer Focus (6 reviews) - Customer Insights (5 reviews) - Data Management (5 reviews) - Easy Integrations (5 reviews) **What users dislike:** - Users find the **learning curve steep** and overwhelming, especially for new users trying to navigate the platform. (6 reviews) - Users face **limitations in features** and cumbersome workflows, resulting in delays and inefficiencies in addressing feedback. (6 reviews) - Users find the **steep learning curve** of Medallia Customer Experience intimidating, especially without prior analytics experience. (6 reviews) - Users highlight the **limitations in AI capabilities** of Medallia, resulting in delays and manual efforts in feedback management. (5 reviews) - Users often find **difficult reporting** in Medallia challenging, with a steep learning curve and confusing navigation during critical periods. (4 reviews) - Users cite the **high cost** of Medallia Customer Experience, requiring careful planning for effective implementation. (4 reviews) - Users feel that **engagement reporting and onboarding processes** of Medallia need significant improvements for better functionality. (4 reviews) - Missing Features (4 reviews) - Difficult Setup (3 reviews) - Users struggle with **implementation issues** , facing technical challenges and a steep learning curve that hampers efficiency. (3 reviews) ## Medallia Customer Experience Discussions - [What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) - [What is Medallia Customer Experience used for?](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) - [View Medallia Customer Experience pricing details and edition comparison](https://www.g2.com/products/medallia-customer-experience/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A59%3A54+-0500&secure%5Bsession_id%5D=e62ee809-5c12-41af-ab11-2b0d2f098230&secure%5Btoken%5D=8c2b168125a4589f60dedf22a7b1fca49d9fe384b935618386fbe40cdd385d5e&format=llm_user) ## Medallia Customer Experience Integrations - [Accenture Song (formerly Fjord)](https://www.g2.com/products/accenture-song-formerly-fjord/reviews) - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) - [Engagehub](https://www.g2.com/products/engagehub/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Dynamics 365 Customer Voice](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews) - [Riptide](https://www.g2.com/products/riptide/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow Cloud Management](https://www.g2.com/products/servicenow-cloud-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) ## Medallia Customer Experience Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics ## Top Medallia Customer Experience Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) - 4.7/5.0 (314 reviews)