Medallia Customer Experience Reviews & Product Details

The product I use, Medallia Agile Research, is straightforward and easy to use, and it’s a great fit for small to mid-sized businesses. It has served us well throughout three years of use. Review collected by and hosted on G2.com.

Agile Research has lacked account manager support. Throughout the time I’ve used the product, there hasn’t been any outreach from a manager. I also feel the software should include some AI features, since I’ve had to use AI on my own to generate insights from respondent data. Review collected by and hosted on G2.com.

I like that Medallia Customer Experience is a tool embedded throughout the organization from the front line to senior leaders. I also enjoy the closed loop feedback process. Review collected by and hosted on G2.com.

I don't like tying Medallia Customer Experience to operational metrics. Review collected by and hosted on G2.com.

I like how Medallia Customer Experience categorizes different sections, highlighting what's good and bad. It helps us understand guest feedback, such as feedback for elite members and what hotel departments lacked during their stay, as well as what they liked and didn't like. The initial setup of Medallia was simple and easy. Review collected by and hosted on G2.com.

I found it lacking in feedback during the guest's stay, which made it challenging to pacify the guest. Review collected by and hosted on G2.com.

I like that the sessions from Medallia Customer Experience are insightful and the upcoming enhancements are relevant to us as users of the Medallia platform. I also find it easy to attend, and it opens up networking opportunities, which is beneficial as we are new in the LATAM region. This time, everything worked great for me. Review collected by and hosted on G2.com.

It was hard to register in person Review collected by and hosted on G2.com.

I like the depth and breadth of tools offered by Medallia Customer Experience. The ability to start small and scale over time is something I appreciate. Lastly, I value the ability it provides to finally feel smart about the business. Review collected by and hosted on G2.com.

There's a lot to learn, feel like we're way behind, so finding an exact starting point that adds value feels daunting. Review collected by and hosted on G2.com.

Medallia helps the marketing team to tie the actual customer sentiment to specific campaign elements. We can sift feedback by the channel it is being delivered and read comments directly relating to its effectiveness, such as an email shot. This truly transformed the way we do creative asset pre-launch reviews prior to a large launch Quite another fascinating feature is that themed customer quotes are easy to extract and shared by the team during the agile sprints. Review collected by and hosted on G2.com.

The process of integrating our historical marketing campaign IDs so that we can analyze them was more complicated than expected. It is not a simple mapping but it involved some data preparation. Creating highly specific custom-made reports regarding the effectiveness of a campaign also required some concentration learning time to conquer. Review collected by and hosted on G2.com.

I like the way that Medallia Customer Experience unifies data across multiple data streams. The dashboarding is incredibly helpful. Medallia does a really good job with building solutions that make using AI easier to resolve issues. Review collected by and hosted on G2.com.

I think that Medallia Customer Experience is, in general, very expensive. Review collected by and hosted on G2.com.

What I like most about Medallia Customer Experience is the ease we have in the company with the entire platform. It helps us identify the main opportunities and focus efforts within the company. Review collected by and hosted on G2.com.

There are some errors on the platform that take a very long time to be addressed, between 30 to 60 days to improve them. I think it's something that could be improved. Review collected by and hosted on G2.com.

I like that Medallia Customer Experience is a powerful platform with strong features. The AI features specifically simplify my workload. It's a valuable tool for executing all of my company's experience programs and effectively gathering insights and driving action. Review collected by and hosted on G2.com.

Complex initial setup Review collected by and hosted on G2.com.

Built for enterprise: Secure, flexible-data layer, and very forward thinking it's strategy. Review collected by and hosted on G2.com.

It's complex to set up and even though much can be done self service, it wasn't built that way from the beginning. Review collected by and hosted on G2.com.