Medallia Agile Research Reviews & Product Details

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

Seller

Medallia

Discussions

Medallia Agile Research Community

Languages Supported

Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Chad Keck (CEO & Founder, Promoter.io (Predictive Customer Experience Management))

Pricing

Pricing provided by Medallia Agile Research.

Starter

$49

per month

Pro

$99

per month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 65 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

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LF

Lynn F.

Director of Operations

Computer Software

Mid-Market (51-1000 emp.)

12/6/2016

"SaaS company using Promoter.io for NPS scoring."

4.5/5

What do you like best about Medallia Agile Research?

I like how easy it is to send out a survey and make personal responses to each return. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

The tagging and scoring of issues is not intuitive. It's hard to be consistent with the ratings. Review collected by and hosted on G2.com.

RD

Rachel L. D.

Senior Digital Marketing Manager

Mid-Market (51-1000 emp.)

12/6/2016

"We have 5 Lines of Business; all have campaigns in Promoter and we survey our clients"

4/5

What do you like best about Medallia Agile Research?

Customer service; very responsive and helpful Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

The platform has some holes and issues within it Review collected by and hosted on G2.com.

CT

Christian G. T.

Accounts Marketing Manager

Marketing and Advertising

Mid-Market (51-1000 emp.)

12/6/2016

"Great experience "

5/5

What do you like best about Medallia Agile Research?

I love that they really understand how to solve problems that we have. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

This team does a great job. Maybe if we could add a second question Review collected by and hosted on G2.com.

AF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

12/6/2016

"Got feedback on produce boxes"

4/5

What do you like best about Medallia Agile Research?

Easy way to get automated, fast feedback with high response rates Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

Price is quite high for small volumes of users, few options for small packages Review collected by and hosted on G2.com.

Recommendations to others considering Medallia Agile Research:

A great product for getting fast, effective user feedback Review collected by and hosted on G2.com.

What problems is Medallia Agile Research solving and how is that benefiting you?

Using this to identify customer issues that they wouldn't otherwise tell us about until it became a much worse problem Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

12/13/2016

"Promoter is great"

5/5

What do you like best about Medallia Agile Research?

Best NPS service I've used. Has helped us immensely with customer retention. They also have excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

I honestly have no dislikes with this product. Review collected by and hosted on G2.com.