--- title: Medallia Agile Research Reviews meta\_title: 'Medallia Agile Research Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Medallia Agile Research works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 65 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Agile Research Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agile Research but has limited features. Are you part of the Medallia Agile Research team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agile Research Community](https://www.g2.com/products/medallia-agile-research/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Chad Keck (CEO & Founder, Promoter.io (Predictive Customer Experience Management)) Show More ## Pricing Pricing provided by Medallia Agile Research. ### Starter $49 per month ### Pro $99 per month [ View More Pricing Information ](https://www.g2.com/products/medallia-agile-research/pricing) ## Top-Rated Alternatives [ ![Delighted](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delighted") Delighted 4.7/5(60) ](https://www.g2.com/products/delighted/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Nicereply](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicereply") Nicereply 4.5/5(431) ](https://www.g2.com/products/nicereply/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agile-research/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Leeor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leeor C.") LC Leeor C. Manager of Customer Success Food & Beverages Mid-Market (51-1000 emp.) 12/7/2016 "NPS Leader of Slice. " 4/5 What do you like best about Medallia Agile Research? Dashboard. Responsiveness of the team. Customizable inputs and filterability. The price when on a small scale is fair. Unlimited users can access the account. Actually having the NPS data is great. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Weekly email report. CSV exports cannot be bound by time, so I have to filter after exporting. Custom dashboards should be available. Pricing/ send should be cheaper as we increase volume, was told this wasn't an option. You should have automatic tagging. Make org recommendations based off the feedback. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: It's good. Simple needs and product. Not sure who else out there offers the missing features I mentioned previously. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Aggregating feedback from our Pizzeria Partners and Customers (pizza eaters). Have this serve as a platform to hear their voices. Further, week over week tracking as we continue to improve our product. VoC has been realized, but sharing this feedback is tough. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Guillermo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guillermo L.") GL Guillermo L. CEO Financial Services Small-Business (50 or fewer emp.) 1/20/2017 "Our essential tool to our NPS" 5/5 What do you like best about Medallia Agile Research? I love the simplicity of Promoter, the setup is easy and it simply works. The team is awesome, they convey trust in the way you are doing your NPS (and the support is excellent). Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? It's a little bit expensive but worth it. The web app has some improvements pending that could tranform it in a more effective tool, but they are making it better little by little, making updates constantly. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: Ask the support team and let them help you understand why you need to do NPS the right way. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? NPS execution, doing it the right way and with confidence in the results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 12/9/2016 "Easy to Understand and Share Insights!" 5/5 What do you like best about Medallia Agile Research? The software itself is easy to navigate while also providing the necessary APIs and analytics complexities my organization required. One of the benefits of Promoter was the ability to hook it up to my organization's Marketo and Salesforce via webhooks and Zapier. in order to not only update scores into our CRM, but also add/remove respondents based on their customer status. Additionally, their onboarding team did a phenomenal job in ensuring I setup my campaigns correctly. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? There's nothing that I strongly dislike about the software. I think eventually, it might be nice to have native API integrations with Salesforce in order to streamline the processes i've already built. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? The business problem I was hoping to solve was insight into what my customers were thinking. The benefit realized was that it's critical to not only review what my customers were thinking, but provide follow ups with those same customers and strengthen existing relationships. It was great to hear candidly what customers thought about us and use their responses to identify areas for improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Henry H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henry H.") HH Henry H. Manager, Customer Support Team Events Services Mid-Market (51-1000 emp.) 12/12/2016 "Really useful tool for our NPS surveys" 5/5 What do you like best about Medallia Agile Research? Extremely useful tool for collecting our NPS Data...very simple to send out our NPS surveys to customers on a daily basis. Dashboard is helpful for breakdown down NPS scores by different customer segments. Slack integration and weekly report are awesome for reporting. Support responds quickly. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? No verification of data fields that are uploaded in spreadsheets - it means typos for our headers are sometimes uploaded and create duplicates. We have to contact support to get these removed. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? We were previously using a product that did not embed the scoring system in the e-mail - our response rate was around 8%. After switching to promoter.io, it is now close to 40%. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brennan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brennan T.") BT Brennan T. Director of Customer Success Internet Small-Business (50 or fewer emp.) 12/6/2016 "Great tool for scheduling automated NPS surveys" 4.5/5 What do you like best about Medallia Agile Research? Their Zapier integration makes sending automated surveys easy. It also makes it easy to pump survey responses into our own tools so that we can evaluate NPS info in the context of all of our other user information. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Their UI for managing subscribers could be a little more intuitive. Also on the rare occasion when they have system issues there is no status page or visibility into this. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Using Promoter we are able to gather genuinely useful customer sentiment about our product. It's automation features mean we're able to manage this efficiently and it's throttling feature means we can avoid annoying users by sending too many surveys. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/13/2016 "Great software, helpful support team" 5/5 What do you like best about Medallia Agile Research? Promoter is a great software for running our NPS survey. What I like most about it is that it does just that - runs a great NPS survey. It doesn't try to do be anything else but this. The software is easy to use, and we've gotten great response to our surveys. It is super easy to slice and dice our data, to find important trends. Best of all, their support staff is amazing! They are always ready to lend a helping hand with any questions I have. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? There is not anything I can think of that I do not like about the software. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? In the short term, Promoter has helped our team find trouble spots in our application. In the long term, it has helped us trend our overall customer engagement, to make sure we are improving for our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Esaú M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esaú M.") EM Esaú M. Customer Success Manager Food & Beverages Enterprise (\> 1000 emp.) 12/6/2016 "One of the best products for NPS measurement but a little expensive" 4.5/5 What do you like best about Medallia Agile Research? I like how easy you an work with the tool, the customization and the UX. It's also really great that you are able to get to know your customers thanks to the NPS. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? The price also, it would be great to create more reports. Overall I think is a great tool but I think it's a little overpriced for what it does. It would be great if they reduced pricing. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: Give it a try, try to get used to the dashboard and you'll be all set. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? We are focusing on improving our problems as a company thanks to the comments from the users Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Patrick R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick R.") PR Patrick R. Ecommerce Consultant Information Technology and Services Small-Business (50 or fewer emp.) 12/9/2016 "Get Insights Into Your Customers Automagically" 5/5 What do you like best about Medallia Agile Research? I love that I can get feedback from every single customer with very little work on my end. I can then follow up with as many or few as I need. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Would be great to have a few more controls to filter the NPS scores (ex. show me customers who bought X but not Y). If they could add a few more controls I would use this every day. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: Use it. The sooner you use it the better. It's never too early to start collecting data about your users. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Understanding our customers. We found the two biggest problems we can solve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/9/2016 "Easy, straightforward NPS product" 5/5 What do you like best about Medallia Agile Research? Simple to set up and use, intuitive interface, reliable. Great blog with ideas & best practices, helping us implement not just the tool but a comprehensive strategy around maximizing what we get out of it. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Reporting could be better. Multiple tags on responses make the report exports difficult to work with (they land in the same column). Uploads could be managed better - despite our best efforts, we somehow end up with data adding new columns rather than updating existing. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? NPS gives insight into customer sentiment at a broad level, as well as specific actionable feedback on individual accounts. Simple tool that provides a lot of value in understanding customer health generally and specifically. Review collected by and hosted on G2.com. Show More 1/20/2017 Current UserValidated ReviewerSource: Organic ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Email Marketing Manager Internet Small-Business (50 or fewer emp.) 12/7/2016 "SImple and powerful tool to learn about your product" 4/5 What do you like best about Medallia Agile Research? It's easy to implement and easy to use. Weekly reports help to keep you informed about a current situation. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? I'm completely satisfied with this tool and can't think of anything bad. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: If you want to know if your customers are satisfied with your product or service, then don't hesitate and try it. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? We are a product company and Promoter.io helps us to track a satisfaction of our customers after each update. Moreover, we can see how different markets in different areas may react differently on the same update, so this simple tool is crucial for our decision making. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Medallia Agile Research? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agile Research ](https://www.g2.com/products/medallia-agile-research/discussions/new) HH Herman Herman tids • Last activity over 4 years ago Yes 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) [ View all Discussions ](https://www.g2.com/products/medallia-agile-research/discuss) ## Pricing Options Pricing provided by Medallia Agile Research. ### Starter $49 per month ### Pro $99 per month ### Growth $249 per month [ View More Pricing Information ](https://www.g2.com/products/medallia-agile-research/pricing) Medallia Agile Research Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-medallia-agile-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-medallia-agile-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,901) [ Compare Now ](https://www.g2.com/compare/medallia-agile-research-vs-surveymonkey) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Which leading hybrid cloud storage vendors have the strongest compliance and encryption for an enterprise that handles regulated data and cannot accept a storage solution with weak security controls?](https://www.g2.com/discussions/which-leading-hybrid-cloud-storage-vendors-have-the-strongest-compliance-and-encryption-for-an-enterprise-that-handles-regulated-data-and-cannot-accept-a-storage-solution-with-weak-security-controls)[What FTP software is best for managing large file transfers across a corporate network where speed and reliability under load actually matter?](https://www.g2.com/discussions/what-ftp-software-is-best-for-managing-large-file-transfers-across-a-corporate-network-where-speed-and-reliability-under-load-actually-matter)[Which awards management tools scale reliably when handling unexpected nomination volume spikes?](https://www.g2.com/discussions/which-awards-management-tools-scale-reliably-when-handling-unexpected-nomination-volume-spikes) [Which PR analytics platforms work best for a corporate communications team at a company that operates across multiple industries and needs to monitor sector-specific coverage?](https://www.g2.com/discussions/which-pr-analytics-platforms-work-best-for-a-corporate-communications-team-at-a-company-that-operates-across-multiple-industries-and-needs-to-monitor-sector-specific-coverage)[What are the best event networking and matchmaking platforms for managing attendee connections at conferences under 500 people?](https://www.g2.com/discussions/what-are-the-best-event-networking-and-matchmaking-platforms-for-managing-attendee-connections-at-conferences-under-500-people)[Best data science service for cloud-based apps](https://www.g2.com/discussions/what-is-the-best-data-science-service-for-cloud-based-apps) [Show MoreShow Less](javascript:void(0);)